Customer Service Call Center

Sandra Gomez

**** ******* ** *** *, Fullerton Ca 92833 · Cell: 714-***-**** · **********@*****.***

Objective:

To obtain a full time position in your office and be a future family addition to your staff.

Skills:

Bilingual English/Spanish

Call Center

Excellent Customer Service

Calculate payments for process

Computer proficiency in: QXNT, CRM, Outlook, Word, Excel

Detailed and multi-task oriented, honest and dependable individual

5 years of Operating Multiple Phone Lines In Fast Pace environment

Complete tasks with minimum supervision

Work Experience:

Molina Healthcare Long Beach, Ca 90810 02/2015-Present

Premium Payments Agent

Customer Service

Phones

Process payments

CRM

Set up payments

Trouble shoot

Multitask

Assist Providers Calls

PCP change

IVR Gadget / Pilot Team

Assist member with scheduling doctor appointments

Escalate member Issues

File Grievances

Escalation Team assistance

Quetico LLC Chino, Ca 91710 03/14-11/14

Warehouse Clerk

Material handling

order picking

inventory

monitored on damaged products

pallet jack

stretch wrappers

shrink wrap help

trained new helpers on how to assemble boxes and other products.

Randstad, Long Beach, Ca. - Temp Agency 01/13-10/13

Customer Service:

Call Center

Customer Assistance 60-120+ incoming headset calls

Set up accounts

Entered Customers Orders and took payments

Tech. Support Representative

Tax Program Solving

Reset Passwords

Program/Computer/Data base Repair.

Updates

Access into Computer

Internet Search

RemX, Rancho Cucamanga, Ca.- Temp Agency 07/12-10/13

General Administration:

Filing, Company Information, Invoices

Invoicing, orders

Preparing Orders for warehouse

Faxing, Customers information to Banks

Credit Checking, sending Credit info needed to Banks and References for Customer wanting Credit with company

Sending out Approval Letters

Houdini, Inc.(Call Center), Fullerton, CA - Seasonal 01/11-02/12

Phone Representative

Set up accounts, Entered Customers Orders and took payments

Re Issued orders for broken items and applied credit

Provided information on Products and Tracked packages

Orange County Registrar Voters Warehouse 04/10-04/10

Santa Ana, CA – Volunteer Work

Warehouse Clerk

Pull supplies from conveyer and put them in correct bins

Organized supplies in appropriate bins

Helped others where needed, stocking, and inventory

Long Beach Prescription Pharmacy, Long Beach, CA 11/09-1/10

Pharmacy Assistant/Mail Clerk

Called Patients to remind them to reorder prescription and input in system

Communicate with doctors office on correct patient information

Helped package Medications when needed to ship them out to patients

HealthCare Legal Service, Santa Ana, CA 10/08-11/09

Patient Advocate

Called Patients to help them fill out application over the phone

Called Social Workers to get Patients Information need for their case

Met with Patients in office to bring in documents needed for their case

Toms Truck Center, Santa Ana, CA 07/03 - 02/08

Admin / Used Truck Coordinator

Answered calls and transferred them to appropriate place

Assisted in putting projects together for sales persons according what they needed

Supervised a small group of employees to see project completed

Education:

Orange County Business College Anaheim, CA

Data Entry Certificate, 1993

Bell Gardens High School Bell Gardens, CA

Diploma, 1988

Student Council

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