District Manager Product Support

Jessica Short

**** *** ** *******, ******* ***** 219-***-**** *********@*****.***

Objective

My goal is to have an opportunity to build a long-term career with your organization, to use my skill and talents to help the company/team to reach high levels growth and success... Profile

Dependable, consistent business professional with a variety of skills. Self-motivated, a feeling or sense that I must work hard to achieve my goals and desires. Ability to learn extremely fast. Versatile, can work in a variety of different positions, industry or fields. I strive to demonstrate honesty, integrity, and professionalism in my career and workplace.

Skills Summary

• Leadership

• CSAT

• Planning

• Kronos

• Product Support

• General Office

Skills

• Judgement/Decision Making

• Operation Management

• Communication

Employment History

Asurion – (Remote) Nashville, TN

PPX Coach, 06/2020 - Present

• Trained new hires and transitioning team members across multiple units each quarter to promote cross-collaboration and skills sets.

• Managing organizational sales by developing business planning.

• Setting individual sales and team goals.

• Maintaining and monitoring all KPI’s.

• Interacting with OEM concerning performances, sales, marketing, operations, staffing etc.

• Provide performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior.

OSL Mobile Wireless -Northwest, IN

District Manager, 08/2017 – 04/2020

• Perform monthly visits that include a complete and thorough review of location within the district to ensure operations objectives, legal, and compliance processes and procedures.

• Maintain accountability for sales, profitability, debt management and full P&L.

• Engage with business vendor partners (AT&T, Verizon, and T-Mobile) as much as needed.

• Executed recruiting, hiring, training, developing, performance management within the district, including approval of payroll and scheduling. Check N Go – Schererville, IN

District Manager, 06/2015 – 08/2017

• Developing and executing plans to improve location and area performances as needed.

• Executed recruiting, hiring, training, developing, performance within the district, including approval of payroll and scheduling.

• Analyze P&L results and trends to increase and maximize sales. Education

INDIANA WESLEYAN UNIVERSITY – Merrillville, IN

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