GED- Murrow High School
Katura Edwards
CONTACT
PROFESSIONAL PROFILE
A Retail Customer Service Representative with 13 years of experience specializing in client relations, communication, and team leadership. A proven track record of interfacing with diverse customers to resolve issues based on the clients’ needs.
ad1w4q@r.postjobfree.com
PROFESSIONAL EXPERIENCE
1342 Bergen street, Bklyn, NY,
11213, Apt 13.
Stock Associate
ZARA NY, NY 2021 – Present
Assists in unloading shipments to the store, factory, or warehouse.
Checks items received against shipping invoice to ensure the shipment is accurate.
Unpacks inventory.
Organizes inventory in the stockroom or warehouse.
Replenishes stock on the sales floor as needed.
Answers customer and sales associate questions about available items in stock.
Retrieves items from stockroom at customer request.
Places special orders for customers when necessary.
Conducts regular store inventory.
Uses inventory control software to log information.
Packs up defective items or overstock and arranges for the return shipment.
Assists in cleaning up the store and stockroom during closing shifts.
Sales Associate
NIKE Queens, NY 2016 – 2020
Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
Assist Leads, Senior Associates, and Managers in training entry level associates
Assist with loss prevention efforts by providing proactive customer service
Team Leader
Bath and Body Works NY, NY 2011 – 2016
Understand the customers’ needs and helping them find the best products for themselves
Deliver exceptional in-store shopping experience
Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement with us
Support product replenishment activities that keep the store full and abundant.
Assist with floor set execution, window changes, visual presentation and marketing placement as needed.
Deliver on our values, policies and proceduresUses inventory control software to log information.
Pack up defective items or overstock and arranges for the return shipment.
Assist in cleaning up the store and stockroom during closing shifts.
Team Leader
GAP NY, NY 2002-2009
Understand the customers’ needs and helping them find the best products.
Deliver exceptional in-store shopping experience.
Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement.
Support product replenishment activities that keep the store full and abundant.
Assist with floor set execution, window changes, visual presentation and marketing placement as needed
Deliver on our values, policies and procedures
EDUCATION
SKILLS
Empathy
Adaptability
Ability to Use Positive Language
Clear Communication Skills
Self-Control
Patience
Attentiveness
Conflict resolution
Creativity
Decision-making