GED- Murrow High School

Katura Edwards

CONTACT

PROFESSIONAL PROFILE

A Retail Customer Service Representative with 13 years of experience specializing in client relations, communication, and team leadership. A proven track record of interfacing with diverse customers to resolve issues based on the clients’ needs.

347-***-****

ad1w4q@r.postjobfree.com

PROFESSIONAL EXPERIENCE

1342 Bergen street, Bklyn, NY,

11213, Apt 13.

Stock Associate

ZARA NY, NY 2021 – Present

Assists in unloading shipments to the store, factory, or warehouse.

Checks items received against shipping invoice to ensure the shipment is accurate.

Unpacks inventory.

Organizes inventory in the stockroom or warehouse.

Replenishes stock on the sales floor as needed.

Answers customer and sales associate questions about available items in stock.

Retrieves items from stockroom at customer request.

Places special orders for customers when necessary.

Conducts regular store inventory.

Uses inventory control software to log information.

Packs up defective items or overstock and arranges for the return shipment.

Assists in cleaning up the store and stockroom during closing shifts.

Sales Associate

NIKE Queens, NY 2016 – 2020

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting

Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Assist Leads, Senior Associates, and Managers in training entry level associates

Assist with loss prevention efforts by providing proactive customer service

Team Leader

Bath and Body Works NY, NY 2011 – 2016

Understand the customers’ needs and helping them find the best products for themselves

Deliver exceptional in-store shopping experience

Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement with us

Support product replenishment activities that keep the store full and abundant.

Assist with floor set execution, window changes, visual presentation and marketing placement as needed.

Deliver on our values, policies and proceduresUses inventory control software to log information.

Pack up defective items or overstock and arranges for the return shipment.

Assist in cleaning up the store and stockroom during closing shifts.

Team Leader

GAP NY, NY 2002-2009

Understand the customers’ needs and helping them find the best products.

Deliver exceptional in-store shopping experience.

Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement.

Support product replenishment activities that keep the store full and abundant.

Assist with floor set execution, window changes, visual presentation and marketing placement as needed

Deliver on our values, policies and procedures

EDUCATION

SKILLS

Empathy

Adaptability

Ability to Use Positive Language

Clear Communication Skills

Self-Control

Patience

Attentiveness

Conflict resolution

Creativity

Decision-making

Contact this candidate