Customer Service Project Coordinator

Resume of Gwendolyn L. Watson

Atlanta, Georgia 404-***-**** ***********@*****.***

Summary

Experienced Customer Service and Sales Representative, Inhouse and Remote, Associate of Arts Business Administration degree, 20+ years of Administrative, Sales and Marketing experience, excellent verbal, and written communication skills. Proficient in Microsoft Windows, Word, Excel, Works, Outlook, Power Point, Siebel, S.A.P. and various company software programs.

Experience

PepsiCo Inc. /Viva IT

Food Service Project Coordinator-

Sales Support Atlanta, GA 3-2023 – present

Assist sales team with customers’ account receivable and payable issues,

Prepare business and volume reports,

Update customers profile as needed,

Participate in weekly software update training.

Coca-Cola Company/Rangam Consultant

Project Coordinator-Sales Support Atlanta, GA 6-2021 – 12-2022

Coordinate appointments between customers and vendors for equipment upgrades.

Communicate all project changes with the management team,

Confirm project readiness and schedule appointments for service providers,

Update projects in Salesforce software program, as needed,

Participated in weekly meeting regarding project upgrades.

Primerica Life Insurance

District Leader Atlanta, GA 8-2015 – 10-2023

Assist with financial planning options for individual families,

Educate and prepare life insurance policy applications,

Facilitate distribution of policy proceeds to the beneficiary,

Weekly training of new recruits.

Resume of Gwendolyn Watson - Page 2

G & F Home Solutions Stone Fabricators

Project Coordinator/Sales Austell, GA 1-2010 – 12-2022

Assist customers with custom countertops and flooring selections,

Coordinate and schedule installations with customers and vendors,

Manage construction projects and assist in final payments.

Generate and process invoices.

Wyndham Corporation/La Quinta

Inn & Suites

Night Auditor/Sales Atlanta, GA 1-2010 – present

(part-time)

Assist guests during check ins and departures with the SynXis program.

Reconciled daily accounting transactions and distributed to home office.

Prepare invoices for departing guests electronically.

Survey guest satisfaction and provide excellent customer service.

First Light Homecare Orlando, FL 1-2014 – 3-2020

Home Health Aide/Caregiver

Provide general care and companionship to patients.

Assist patients with lung treatments and mental re-direction.

Provide transportation to various medical appointments.

Assist with activities of daily living activities, (ADL)

Education

2020

Georgia Insurance – Licensed Life Insurance

Agent

2019

Associate degree in Business Administration

2016

Alzheimer Disease Certification

Assistance with Self Administration of Medication Certification

2015

HIV/AIDS and Domestic Violence Certification

CPR Certification

2010

Phlebotomy Certification and other Medical Certifications

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