Customer Service Medical Receptionist

SADIE HANBURY

**** ********** *** **********, ** 23324 · 757-***-****

**************@*****.***

I would love to obtain a challenging position which will allow me to both further utilize my skills and acquire new abilities in a professional manor with my background in the customer service and administrative field.

EXPERIENCE

AUGUST 2018 – DECEMBER 2021

WAITRESS, Getaway Go-Go

Take customers’ orders and give the highest quality of customer service. Handle cash and credit card transactions. Also took care of the marketing and social media platforms to highlight the business, what dancers would be working, the drink specials and much more.

JUNE 2018 – DECEMBER 2018

MEDICAL RECEPTIONIST, RIGHTPATH ADDICTION CENTER

Checked in and checked out patients for group therapy, took co-pays, made new patient forms and ran patients’ insurance to make sure it was up to date. Scheduled patients at multiple locations and made daily reminder calls.

MARCH 2018 – JUNE 2018

MEDICAL RECEPTIONIST, HEALTHFIRST CHIROPRACTIC

Checked in patients, scanned feet, assisted new patients’ paperwork, miscellaneous office duties and assisted the physician and the massage therapist.

OCTOBER 2017 – DECEMBER 2017

PHLEBOTOMIST, OCTAPHARMA PLASMA

Worked as a phlebotomist to insert the needle to donate plasma and making sure they were comfortable with giving plasma. Also set machines up and unhooked patients. This was a season job.

MARCH 2017 – JUNE 2017

LEGAL CLERK, PRA GROUP

I worked on the computer and redacted statements to get ready for litigation, lawyers and court. Also, I worked on a different variety of different projects requiring copying, faxing and emailing. This was a full-time temp job.

JANUARY 2016 – MARCH 2016

CUSTOMER SERVICE SPECIALIST, METLIFE INSURANCE MKS PROGRAM

Took inbound phone calls regarding customers who had a variety of different needs including requesting a life insurance quote, needing the service number to their policy, 3rd parties trying to contact a MetLife Employee, Death Claims and doing referrals for existing MetLife customers who want information on a different product. I just had to transfer them to the correct department as part of Directory Assistance or fill out a customer referral and forward it to the customer’s local field representative. QA Average: 99% and met all daily goals set.

AUGUST 2013 – JUNE 2015

PERSONAL ACCOUNT MANAGER, CAPITAL ONE CALL CENTER

Answered inbound phone calls for Capital One Credit Card Holders, assisting them with their needs. Started in the Retention Department, closing accounts, lowering interest rates and waiving fees. I was a chat agent (answering chats for credit card benefits) to begin with then I worked in the Retention Department that turned into the Product Needs Department (PNQ) where we got training on different needs, Balance Transfers, Payments and Secured Card Deposits. I was a Balance Transfer SME (Expert), I was referred by my manager for a floor walk initiative to walk the floor March 2014 - May 2014 and help my peers with Balance Transfer calls because the whole department was getting too many Regulatory Violations. I, along with three other peers did reduce the number of Regulatory Violations from 20 a week to 0 a week. I had high goals I meet on the phone each month and where I also averaged a total of 99% QA every month. I also applied for an initiative, Nest Coach (November 2014 - February 2015) to coach the new hire classes and assist them with becoming comfortable and successful on the phones while also providing them with their strengths on their calls and coach them on their weaknesses. Everyone who I personally coached in nest graduated to become a Capital One Agent and go to the floor, they are very successful agents now and some have even been promoted to different positions. All the agents I coached were very happy and pleased with the personal coaching I provided.

EDUCATION

2003- 2007

HIGH SCHOOL DIPLOMA, del campo high school

fair oaks, California

General education. Graduated with a 3.75 GPA

2017- 2018

MEDICAL ASSISTING, centura college

virginia beach, Virginia

Studied to be a Registered Medical Assistant

SKILLS

Analytical and Organizational skills:

Communication skills

Interpersonal skills

Customer service skills

Phone manner

Office etiquette

Expert in all Microsoft Office Programs

Expert with the internet

QuickBooks

Typing 35 WPM

Ability to work and thrive in a team environment

Ability to work alone without supervision

Prior training and leading experience

Payroll and HR experience

Office Equipment:

Switchboard

Phone

Fax Machine

Copy Machine

Printer

Filing

Emailing

Mailing

Medical Assistant Class Experience:

Insurance Billing and Coding (ICD 9, 10)

Medical Office Procedures

Anatomy and Physiology I and II

Medical Assistant Role I and II

Medical Lab Phlebotomy and Injections

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