KHALIL BALDWIN

Columbus, GA *****

706-***-****

ad1w3u@r.postjobfree.com

Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

Guest Relations

Emergency Response

Guest Seating

Problem-Solving

Visitor Check-In

Cleaning and Sanitizing

Guest and Client Satisfaction

Parking Lot Inspection

First Aid and CPR

Verbal and Written Communication

Team Collaboration

Customer Service

02/2021 to 09/2023

EAST ALABAMA HOSPITAL

Opelika, AL

Patient Greeter

Greeted customers upon entering the hospital providing a friendly and welcoming atmosphere. Helped keep entryway and front line clean, organized and fully stocked with inventory. Screened employees and visitors using specific protocol and non-contact infrared thermometers. Sanitized work area and sterilized equipment and instruments to comply with protocols. Acted as site liaison to promote proper hygiene, social distancing and other preventive practices. Offered protective masks and face shields to guests as needed. Maintained compliance with HIPAA protocols to safeguard patient privacy. 08/2017 to 12/2021

HAMPTON INN BY HILTON

Columbus, GA

Front Desk Receptionist

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Handled cash transactions accurately, balancing the register at the end of each shift. Provided administrative support such as filing documents, photocopying and scanning materials. Performed data entry into computer systems to maintain accurate records of customer information. Resolved any customer complaints or issues in a timely fashion following established protocols. Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

08/2015 to 10/2017

WALMART

Columbus, GA

Customer Greeter

Greeted customers upon their arrival and provided them with a warm welcome. Assisted customers in locating items within the store, providing directions to departments as needed. Provided helpful advice regarding products to customers. Responded promptly and courteously to customer inquiries and requests for assistance. Monitored customer traffic patterns, adjusting staffing levels accordingly. Offered solutions to customer complaints in a friendly manner while maintaining professional composure. HIGH SCHOOL DIPLOMA 05/2014

Shaw High School, Columbus

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING