Customer Service Social Media
Resume:
MICHAEL
SCOTT
BEACH
ad1w3o@r.postjobfree.com
Spokane Valley, WA 99212
CONTACT
SKILLS
• General Financial/ Credit Knowledge
• Microsoft Office Suite
Computer Skills/ Computer Literacy
(including social media and mobile
applications)
•
Customer Relationship Management
(CRM)
•
• Customer Service
• Project Management
• Admissions Oversight
• Customer Relationship Management
• Special Projects
• Brand Development and Awareness
• Cash Handling
• Employee Performance Reviews
• Operational Requirements
CAREER OBJECTIVE
Outside Sales Manufacturer Representative
Ella's Bubbles, Remote, Washington
Director in training
Reactional Marketing, Spokane Valley, State
Motivated and results-oriented professional with an entrepreneurial mindset and 10+ years of sales, customer service, product knowledge, research, and teamwork skills. As well as 2+ years of management. Implementing what it takes to most efficiently close deals and create relationships that satisfy both the customer and the company. EXPERIENCE
October 2023 - Present
• Identified new opportunities for growth within existing markets. Utilized consultative selling techniques to understand customer needs and identify appropriate product solutions.
•
Collaborated with colleagues in various departments to ensure smooth
• workflow.
• Negotiated contracts with customers while ensuring profitability for company.
• Gathered customer feedback to improve existing products and services. Maintained productive relationships with clients, vendors, and distributors
• through regular communication.
• Monitored progress against goals set forth in annual sales plan. Developed successful sales strategies to increase market share and expand customer base.
•
• Implemented effective sales processes and procedures for maximum efficiency. October 2023 - Present
• Provided efficient and courteous service to customers at all times.
• Focused on learning new skills and staying updated with industry changes. Developed departmental objectives, budgets, policies, procedures and
• strategies.
Identified ways to improve efficiency in operations and implemented process changes.
•
• Participated in ongoing training to enhance own job skills and knowledge.
• Met deadlines while maintaining high-quality deliverables. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
•
Sales Representative
Lumio HX, Dallas, WA
Admissions Leader
Paul Mitchell The School Spokane, Spokane Valley, WA Sales Representative
George Gee Kia, Liberty Lake, WA
• Sought continuing education opportunities to stay current with industry trends. Demonstrated ability to manage multiple tasks while remaining adaptable and
• flexible.
Committed to delivering excellent customer service while working in a fast- paced environment.
•
• Responded quickly to meet customer needs and resolve problems.
• Worked with coworkers to complete tasks.
November 2022 - Present
• Communicated product features, advantages, and benefits to customers. Developed and maintained strong customer relationships and networks within designated sales territory.
•
Worked with management teams to develop annual sales plans, goals, and
• targets.
• Adapted to and remained flexible in changing, fast-paced work environment. Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
•
January 2023 - June 2023
Interviewed applicants to assess suitability for program based on qualifications
• and motivation for attending the program.
Utilized CRM tools to maintain and organize lead structure of incoming and existing leads.
•
Determined eligibility for school's admissions by reviewing transcripts from previous institutions.
•
Assisted with planning, advertising and executing recruitment events, campus
• tours and open houses.
Conducted frequent presentations on campus to prospective students and families.
•
Established and enforced administration policies and rules governed student behavior.
•
August 2022 - October 2022
Worked with management teams to develop annual sales plans, goals, and
• targets.
• Communicated product features, advantages, and benefits to customers. Handled client deposits and transactions and updated billing information in company databases.
•
• Advised clients regarding accounts, pricing schedules, and financing options. Sales Floor Manager
ClickIt Auto and RV, Spokane, WA
FINANCE MANAGER
Alliance Auto, Spokane Valley, WA
PRODUCT SPECIALIST/SALES CONSULTANT
Alpine Motor Company Ponderay ID, US
Used knowledge of company products and services to recommend solutions to customers.
•
• Cold called potential customers to generate leads. March 2022 - July 2022
Developed existing team into high productivity, results-oriented unit through creative initiatives.
•
• Facilitated month-end closing processes, invoicing and journal entries. Addressed and resolved client or customer inquiries to foster superior standards
• of service.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
•
Led and directed team members on effective methods, operations and procedures
•
Conducted monthly meetings to create business plans to drive successful
• monthly business.
November 2021 - March 2022
Helped build the finance and insurance department for a newly established used car dealership
•
Developed and onboarded a network of relationships with lenders, vendors, state agencies and clients
•
Boosted dealership's sales by establishing a menu of ancillary products to sell
• with vehicles
• Grew the backend profit margin from $0 to an average of $1200 per deal Upsold vehicle warranty programs to help customers save money on future repairs
•
Structured and negotiated profitable financing, confirmed funding and closed
• deals
Prepared and submitted all federal, state, and dealer paperwork related to the transaction
•
• Adhered to compliance laws and regulations.
September 2016 - July 2021
• Closed sales of new and used vehicles
• Provided a high-quality customer service experience to customers
• Qualified buyers by understanding buyer's requirements and interests Advised customer about makes and models and assisted in determining which
• vehicles best matched their needs
• Sold 70 vehicles and grossed $184K in profits from January to July 2021 LABORER/OPERATOR
Lou's Welding, Sagle, ID
SALES ASSOCIATE
Tonkin Gresham Honda Gresham, US, OR
SALES ASSOCIATE
McLoughlin Hyundai Milwaukie OR, US
GENERAL LABORER
West Rail Construction, Vancouver, WA
Unloader/Prepper
InterRail Transport, Portland, Oregon
Averaged 10.6 deals per month during 2020 pandemic while learning remote selling techniques
•
• Generated $263K in Profits in 2019
Followed up with sold and unsold customers to build relationships and generate future sales opportunities.
•
July 2016 - August 2016
• And Repair,
• Interim seasonal job due to relocation
• Basic machine operation
• Saws, drills, presses, etc
• Listening, focus, direction following, attention to detail. April 2016 - July 2016
Worked with customers to determine their needs and wants in their next vehicle purchase
•
Exhibited a commitment to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
•
Followed-up with existing customers to confirm their satisfaction and generate
• leads
• Achieved individual sales goals and customer service goals. June 2015 - April 2016
Presented vehicles using feature-advantage-benefit strategies, including test drives
•
• Maintained gross profits when writing and negotiating the price of the vehicle Delivered the vehicle to the customer and demonstrated proper use of the features
•
Closed sales by overcoming objections, asking for sales, negotiating price, and completing contracts.
•
February 2015 - April 2015
February 2014 - January 2015
• Prepare rail cars for vehicle loading
DETAILER/LABORER
Detailer Fessco Fleet & Marine, Spokane, WA
• Inspected stock items for wear and defects prior to release for distribution. Followed all safety protocols while unloading products from trailers, railcars, and
• containers.
• Adhered strictly to health and safety rules within the workplace at all times.
• Adjusted equipment to set up for unloading.
Collaborated with team members during daily operations in order to meet
• operational goals.
October 2013 - January 2014
Associate in Applied Science (A.A.S.) in Business Management Candidate Charter College, Anchorage, Alaska
Diploma
Skyview High School, Vancouver, WA
EDUCATION
January 2011
Jesse Bradley — Camp Chevrolet Lithia Motors
Sales Manager
ad1w3o@r.postjobfree.com
Candilyn Baribault — Cox Automotive
Territory Sales Manager
ad1w3o@r.postjobfree.com
Chris Tomlinson — Alpine Motors Co.
Sales Manager
ad1w3o@r.postjobfree.com
REFERENCES
Former Manager And Coworker
Former Manager
Former Manager
Contact this candidate