Beverly Ann Kushnir

*** ****** ****** **********, ** 22611

ad1w3j@r.postjobfree.com 540-***-****

OBJECTIVE: To expand my knowledge and skills with a reputable organization. I want to secure a position where I can fully utilize my training and experience in customer service, sales, as well as management both in person as well as in a call center situation. I would love the opportunity to be a part of making a difference. I am very goal-oriented and I believe in exceeding goals, not simply meeting them.

THE KUSH MONKEYS: OWNER SEPTEMBER 2014 - CURRENT

This is my online shop where I sell various items, including collectibles. I started this business so I could stay home and raise our daughter. I was first on EBAY with a 5.0 rating, then switched to Merari where I presently am. It isn’t something that keeps me super busy, therefore I am looking for a career again. ALLSTATE – LICENSED PROPERTY/CASUALTY AGENT JANUARY 2010 – MARCH 2012 My duties included writing new business policies for Allstate. I also answered the phones with any questions policyholders may have or if it was a prospective client looking for a quote. Anytime someone would come into the office, I would also process payments as well as nightly deposits. I took it upon myself to go through the book of business the Allstate office I was working in and reviewed each policy that had minimum limits and called each one and I would explain what their auto insurance policy even meant. After I did that, they understood the importance of having higher limits of liability so they would be adequately covered in case they were ever at fault in an accident or if they were hit by someone that didn’t have insurance. I would also review and write new business for homeowners, renters, business, and specialty policies. I left this position due to the fact I moved 3 hours away. This was with the Duke May office in Lexington Park, MD.

STATE FARM- LICENSED PROPERTY/CASUALTY AGENT JUNE 2009-DECEMBER 2009 My duties included contacting new prospective leads as well as giving quotes to people that walked in. I discussed all the various lines of insurance we offered and advised on what package would suit them best. Not only auto insurance but renters, homeowners, personal articles, hospital indemnity, business, PLOP, flood insurance, and whatever else they would need. I always thoroughly explained the reasons behind my suggestions. Also, I would make sure they had everything as I completely understand how complex insurance policies can be and what they mean as clients may have coverages they don’t realize and end up losing in the end if their agent is not honest or take the time to explain. I also was responsible for taking payments, answering the phone, filing information, and creating new files for new clients. I would also ask if the clients had life insurance or anything that is life and health insurance. Though I was not licensed in Life and Health, I had knowledge of different products offered and if someone was interested, I would transfer the call to one of the other agents that had their L&H license. They would then not only be able to help the client, but also help my teammate as we also earned commission. TWO MAD HATTERZ BUSINESS OWNER MARCH 2004 – MAY 2009 I was responsible for all aspects of owning my own small business. I actually was responsible for more than just running a business as I designed and made all the merchandise we sold. I started this business with $100 and the material I used was not inexpensive. I quickly built the business, as I would take the money I made and put it back into the business, not taking any pay for a short time. I was responsible for the books, ordering fabric though I primarily went to the store so I could inspect the quality of the materials I would be using to create my products. I made hats which included a jester hat, a hat with the pom on top, a headband ear warmer then scarves. I also created hair scrunchies as an add- on product, but primarily I had something that was inexpensive for children to purchase. Also, that allowed me to give something to a child that really wanted something if they didn’t have any money. I could just allow them to pick a hair scrunchy and let them have it to make them happy without killing my profit margin. I quickly thought outside the box and went to many stores and though I had some no’s, that didn’t stop me and I ended up in some stores in West Virginia as well as North Carolina. I then would contact High Schools and set up appointments to show them my products. I gave them the idea to sell the merchandise as a fundraiser at the games and some schools even kept them in the school store. Each year when our daughter’s daycare or elementary school would have a hat drive, our company would donate a leaf bag worth of hats to a few schools and we did that on one reason. We required the schools to let the child that attended said schools could also pick a hat set for any siblings they had at home as well. It was very effective and they always sent thank you letters, but it was our honor to do so.

AMERICAN DIABETES ASSOCIATION CORPORATE January 2000-March 2003 I worked at the National Office in Alexandria Virginia in the American Diabetes Association call center. The American Diabetes Association is a non-profit organization. I started out as an inbound call representative mainly for newly diagnosed patients, however, we had information on everything from indigent programs they may qualify for to information on what diabetes was, how to care for yourself, as well as information on complications of diabetes. It was a very rewarding position, and I received many accolades for providing comfort during a time that was very scary for them. I would select the proper literature to send to the callers for our mailroom to fill. I also received excellent reviews from my supervisors and managers when I was audited on phone calls to ensure I was following the script, but more importantly, taking the time to make sure I was qualifying them so they could have everything in one call and show my concern and compassion for each caller. I also assisted in the mailroom, as it was right across from our call center and we all took turns. Later I was promoted to emails. I would answer emails from individuals asking questions as well as I was trained to be a cross-certified email representative as well as handling calls from Physicians, Nurse Practitioners, but also from their nurses if they didn’t receive their volume of the latest scientific research or they had other questions I had to assist with the answer. I would also be on the phone either making outbound calls for the professionals, but I would sit available for incoming calls when I wasn’t working on the Professional side to assist my team, but I also enjoyed talking to each person to try and comfort and assist them at the same time.

GEICO LICENSED PROPERTY/CASUALTY AGENT JANUARY 1999-JANUARY 2000 I worked as a licensed Property & Casualty insurance agent and this was a call center environment. I loved the job and I was licensed to sell insurance in 12 states. I held the top 10 in sales consistently for our region. I received several awards for being top in sales, but also great reviews when my supervisor was listening to my calls. We also had underwriters listening to our calls from time to time and if you didn’t do what you were supposed to do properly, they would write you up. We documented every call, and every policy. We would have to list all their tickets or accidents as well if they had any other residents in the home and if so they would have to have their own insurance if they were driving, otherwise they would be added to the policy. The reason for that is policies are “family auto policies” therefore anyone in the home could have access to your keys. Each call we would write a brief summary even if it was not sold so it would go into the records. The downfall was they put us top ten sellers in the Pennsylvania gate (meaning we’d mainly only get those calls) and the prices were not even close to being in the ballpark as far as being competitive. Now, I will always pay a little more for excellent customer service and I do, however, when we were giving the quotes the potential clients would ask if that was for a one-year policy, and when I explained it was for six months they would advise they don’t pay that a year. I did always get my 3 close opportunities in (if they didn’t hang up}, but it affected my bonus as it