VITALIS

OBEN

ad1w3d@r.postjobfree.com

437-***-****

Brampton, ON L6R 2C3

PROFESSIONAL SUMMARY

To secure a Bilingual Customer Service Representative in a reputable organization offering growth opportunities and career development. Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

SKILLS

• Problem Solving

• QuickBooks, Accpac, Microsoft

Office (Word, Excel, Access,

PowerPoint)

• Confident, high integrity

accountable and excellent

analytical skills

• Online Support

• Team Management

• Order Processing

• Fluent In English and French

• Touch Typing

WORK HISTORY

Relibridge Mining Inc - Customer Service Agent

Mississauga, ON • 01/2023 - Current

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Managed Over 65 Calls Per Day

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

• Communicated with clients regarding account services, statements, and balances.

• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

EDUCATION

University of Buea

Buea, Cameroon

Bachelor of Arts: Special

Education, Minor: Psychology

• Contacted customers to return routine and general calls promptly.

• Responded to customer requests for products, services, and company information.

• Updated account information to maintain customer records.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Tracked customer service cases and updated service software with customer information.

• Handled customer inquiries and suggestions courteously and professionally.

NODIGORE INC - Account Receivable Specialist

Toronto, ON • 07/2021 - 01/2023

• Processed accounts and incoming payments in compliance with financial policies and procedures

• Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data

• Reconciled accounts receivable ledger to ensure that all payments are accounted for and properly posted

• Verified discrepancies and resolve clients' billing issues

• Facilitated payment of invoices due by sending bill reminders and contacting clients

• Generated financial statements and reports detailing accounts receivable status

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

• Negotiated payment arrangements with customers to establish timely receipt of payments

• Followed up overdue payments and payment plans from clients to establish good cash flow

John G. Hofland Ltd - Accounts Receivable Coordinator MISSISSAUGA • 12/2020 - 07/2021

• Maintained customer accounts within established terms & credit limits, and handle NSF payments

• Liaised with Accounts Receivable Manager for accounts to be forwarded to third-party collectors.

• Posted checks and investigated overpayments and duplicate payments

• Authorized purchases for customers' accounts when past due and/or over their credit limit

• Handled collections for assigned groups of customers and make calls to collect overdue accounts

• Processed credit applications, verifying credit reference information, and adjust as necessary

• Communicated with other department through e-mail and respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines

• Handled reconciliation of customer accounts when balances are in dispute

• Released orders in timely manners when needed

• Posted customer payments by recording cash, checks, and credit card transactions

• Completed daily process adjustments to maintain accuracy

• Completed Bi Weekly Payments for Over 200 Employees

• Prepared bills receivable, invoices, and bank deposits QuickBooks - Accounting Assistant

Toronto, ON • 09/2020 - 12/2020

• Posted accurate financial data to appropriate accounts in ACCPAC in timely manners

• Entered, updated, and retrieved accounting data from automated systems

• Processed payments and documents such as invoices, checks, statements.

• Reviewed on-line transactions for accuracy, and corrected errors

• Disbursed funds and made changes according to specific instructions

• Calculated, prepared and issued bills, invoices, account statements and other financial statements

• Reconciled bank statements by comparing statements with general ledger

• Used accounting software to prepare weekly and monthly financial reports.

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

• Maintained clean and organized files by keeping accounts payable records up-to-date.

AFFILIATIONS

Over 2 Years of Customer Service experience Motivated professional with over 2 years of Accounting & Credit administration experience Solid business communication skills Results orientated with great attention to detail Experience in preparing accurate financial and operational reports Results-oriented with great attention to detail Excellent organizational skills and time management skills Ability to work efficiently in a team and independently

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