DeShawna M. Jenkins

**** ******** ** ad1w3b@r.postjobfree.com

Columbus, Ohio 43231 (380)258-8355cellphone

OFFICE ADMINISTRATION ● CUSTOMER SERVICE REPRESENTATIVE

Diverse background in Customer Service and Administrative Support, as well as interpersonal skills and knowledge crucial to providing excellent customer service to a wide range of customers. Dedicated professional devoting strong attention to detail demonstrated daily by work performance pertaining to customer orders, numbers, research, shipping, and receiving, accounting and collections. Self motivated with an exceptional ability to quickly learn new procedures and methods. Organized and Thorough. Effective and persuasive communicator who easily establishes a strong and positive rapport with customer.

● Effective verbal and written communication skills ● Data Entry Specialist

● Multi Phone line/Switch board operator ● Maintain/Create Clerical Reports

● Office Management/Administrative Support ● Provide Routine Individual Customer Service Direct Customer Service Support as ●

Collections and Recovery Specialist

PROFESSIONAL EXPERIENCE

Administrative Assistant Jan. 2018- Jan. 2023

Blackwell Cleaning Solutions-Columbus, Ohio

Promptly answered calls regarding companies office cleaning needs.

Set up schedules for employees to work an assigned cleaning site.

Manage and daily reported employees timesheets.

Lite data entry and filing.

Collections/Recovery Specialist Sept. 2014- Oct.2017

Transworld System Inc-. Dublin, Ohio

Located and notified customers of delinquent accounts and late student loan payments by phone.

Recovered over 70% of all debts by providing win-win compromise with consumer.

Set up consumer on forbearance, deferment, and took payment by check or credit card to get out of delinquency.

Display leadership skills and assist in training of new staff members.

Customer Service Representative June 2011 - Mar. 2014

Affinion Benefit Group- Westerville, Ohio

Promptly answered incoming calls from customers regarding Accidental Death and Dismemberment Insurance

Took payments, upgraded benefits, enrolled new members

Canceled policies, and took claims for deceased members

Inventory Control Specialist Oct. 2011-Jan. 2014

Thirty One Gifts- Columbus, Ohio

Accurately took inventory on all material and produced reports through excel and sent them to Operations Management Team

Filled product request for all in house employees and other projects

Filled request for overseas accounts as well as any other special requests

Performed data

Display excellent customer service skill when assisting customers in addressing specific needs, questions, concerns, complaints of customer

Customer Service Representative Jan. 2006-Apr. 2011

Iqor/Peoples Gas- Columbus, Ohio

Promptly answered and responded to incoming calls regarding customers gas accounts.

Assisted customers with turn-ons, shut-offs, maintenance orders, payments, change of address, emergency gas leaks, etc.

Display excellent customer service skill when assisting customers in addressing specific needs, questions, concerns, complaints of customer

EDUCATION

Franklin University-Columbus Ohio Graduation 2020

Major: Real Estate

Northland High School

Major: College Prep Graduated 1992

VOLUNTEER EXPERIENCE

HEAP PROGRAM - Columbus, Ohio 2007-2009

●Assisting clients applying for help with gas or electric bill

●Answered multi line phone system transferring to correct department

Skills and Abilities

I have the ability to lead and train. Highly motivated and great listening skills.

Rewards

I have received 3 star awards in my current position and other star award for employee of the month for other positions for great customer service and collections for the month.

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