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Customer Service Assistant Manager

Location:
Caingin, Laguna, 4026, Philippines
Posted:
December 12, 2023

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Resume:

Blandie S. Palado

Santa Rosa, Laguna **** 092******** ad1w2u@r.postjobfree.com

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Knowledgeable in Accounts Receivables Management & Accounting.

Dedicated to complete knowledge of company products and services for optimized customer service.

Forward-thinking team leader skilled at operating departments efficiently to meet goals.

Proactive and hardworking individual focused on continuous operational improvement.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Computer Literate (MS Office)

Task Delegation

WORK HISTORY

ASSISTANT MANAGER/, CREDIT & COLLECTION DEPARTMENT 04/2023 to CURRENT

Hino Motors Philippines Corporation Canlubang, Calamba City, Laguna, Philippines

Supervising day-to-day operations to meet performance, quality and service expectations. Ensures that staffs are performing well on their tasks at any given time.

Monitoring dated and postdated daily check collections for transmittal with Finance Department, increasing accuracy, and reducing discrepancies of collection report to Management.

Monitoring of status of accounts subject for collections. Any issues to resolve within company's control should be coordinated with concerned department until resolved.

Collection follow-up with Collection Officers, customers/dealers assigned to handle and make assistance to customers concerns through exceptional customer service with friendly and knowledgeable approach such as delivery of units, credit terms extensions due to issues encountered on delivered units, undelivered parts, services rendered not yet completed.

Reports analysis and submission. Ensure to prepare variance analysis of actual Accounts Receivable Balance/Department's Operating Expenses against budgeted data/balance per books and to be submitted on time. Reconciling accounts should be disposed on time.

Help Senior Manager in planning schedules and delegating assignments to meet Department's objectives .

SUPERVISOR, CREDIT & COLLECTION DEPARTMENT 06/2016 to 05/2023

Hino Motors Philippines Corporation Canlubang, Calamba City, Laguna

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

Report analysis on Accounts Receivable Balances C & C Data against budgeted/per books balances

SUPERVISOR, ACCOUNTING DEPARTMENT 10/2006 to 05/2016

Hino Motors Philippines Corporation Canlubang, Calamba City, Laguna

Achieved results by working with staff to meet established targets on accurate reports submission.

Maintain compliance with company policies, objectives, and communication goals

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

COST ACCOUNTANT 10/1998 to 09/2006

Hino Motors Philippines Corporation Canlubang, Calamba City, Laguna

Monitored cost standard performance to confirm that costs met budget cost parameters.

Assisted with month-end closing procedures, journal entry review, balance sheet analysis and monthly management report preparation.

Calculated labor and overhead rates, annually updating costs.

Predicted, planned and recorded costs of raw materials, labor and operation.

Report analysis on the schedule of Cost of Good Manufactured and Sold

EXECTUIVE SECRETARY 02/1990 to 09/1998

Pilipinas Hino Incorporated Manaluyong City, Metro Manila

Scheduled appointments and conducted follow-up calls to clients.

Maintained daily report documents, memos and invoices.

Entered data into system and updated customer contacts with information to keep records current.

Maintained office supplies inventory by checking stock and ordering new supplies.

Responded to emails and other correspondences to facilitate communication and enhance business processes.

Reminded my boss for scheduled appointments and meetings.

Answered incoming calls enthusiastically greeted the caller.

Created and updated record and files to maintain document compliance

EDUCATION

Bachelor of Science Accounting 10/1990

University of The East, C.M. Recto Avenue, Manila

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