Customer Service Human Resource

Ft. Washington, MD ***** 202-***-**** ***********@*****.***

ADRIEL ELLISON

Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.

PROFESSIONAL

SUMMARY

SKILLS ● 40 WPM typing speed

● Data entry

● Invoice processing

Accounts payable /

accounts receivable

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● Filing and data archiving

● Microsoft Excel

● Microsoft Access

● Microsoft XP

● Outlook

● Power Point

CUSTOMER SERVICE/ OPEN ENROLLMENT 05/2023 to Current Graduate School USA, DC

ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER 09/2022 to 07/2023 WORK HISTORY

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants. Provided training and support to new associates to help provide high-quality customer service.

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● Responded to customer calls and emails to answer questions about products and services.

● Handled billing and payment issues following guidelines, resolving disputes properly.

● Utilized internal software and tools to meet customer needs and resolved issues promptly.

● Investigated and resolved customer inquiries and complaints quickly. Followed up with customers about resolved issues to maintain high standards of customer service.

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● Finalized and processed enrollment applications.

● Communicated details about available classes, materials and services.

● Helped students complete applications and navigate admissions processes. Provided prospective or new students with information about educational and career planning, university resources and academic programs.

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● Updated, entered and reviewed customer data.

● Reviewed and approved invoices and payments, verifying accuracy of expenses.

● Posted payments to accounts and maintained records.

● Updated account information to maintain customer records. McCloskey Mechanical, DC

DISPATCHER 02/2021 to 09/2022

Rain And Son, Hyattsville, MD

Processed and filed construction punch lists, contractor progress reports and architectural monthly reports.

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Prepared and maintained departmental and construction contracts and invoices and submitted for payment.

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Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.

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● Managed filing system, entered data and completed other clerical tasks Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

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Facilitated timely delivery of special projects to meet organizational and departmental objectives.

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● Liaised between clients and vendors and maintained effective lines of communication. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Tracked departmental and capital budget and repositioned monthly and year-to-date budget and variances.

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Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

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Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

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● Maintained database and spreadsheets with accurate inventory and status.

● Tracked hours and expenses to keep project on task and within budgetary parameters.

● Created job files for each project and maintained current data in each file.

● Assisted with onboarding newly hired staff members and coached on task prioritization.

● Photocopied, distributed and emailed documents to project managers.

● Reported regularly to managers on project budget, progress and technical problems.

● Evaluated subcontractor bids to obtain best value for projects.

● Attended project meetings to provide updates and insights on project costs.

● Monitored project progress to identify and address changes in project scope or budget. Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

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● Submitted reports on payroll activities.

● Managed employee records on database to maintain accuracy and updated information. Responded to employee inquiries to provide information regarding payroll deductions and related issues.

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Coordinated with HR personnel to verify accuracy and completeness of employee information.

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● Tracked employee vacation, sick and personal time. Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

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Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

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● Processed invoices and payments for dispatched orders to provide proof of transaction.

● Closely monitored dispatch board to triage and prioritize over Number daily calls.

● Sent out drivers to assist Number hourly callers based on locations, needs and worker OPERATIONS SPECIALIST 01/2019 to 04/2020

DHL Global Forwarding

CUSTOMER SERVICE REPRESENTATIVE 02/2018 to 12/2018 Hire One Staffing Agency

DISPATCHER 02/2017 to 12/2017

Americold

availability.

● Analyzed customer feedback and provided solutions to improve customer service.

● Answered phone calls and responded to customer emails.

● Monitored vehicle locations to coordinate timely arrivals.

● Monitored and tracked dispatch communication systems. Facilitated communications between customers and field personnel to answer questions or resolve concerns.

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● Scheduled and organized delivery routes.

● Received new orders, prepared documentation, and assigned personnel.

● Managed customer accounts and invoicing.

● Directed dispatching, routing, and tracking of 25 fleet vehicles. Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

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● Scheduled deliveries and pickups according to customer needs.

● Communicated with customers to provide delivery updates and resolution.

● Coordinated with drivers to facilitate efficient delivery routes and timely deliveries. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

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Supported program operations by preparing and updating documents, reports and spreadsheets.

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● Process all paperwork for drivers

● Scanning & attaching POD's

● Processing bills/invoices

● Process incoming orders and enter notes in the logis system

● Provided price quotes

● Respond to emails and monitor cargo

● Dispatch local independent contractors and vendors for prompt pickup/Deliveries

● Handle incoming calls and dealt directly with couriers in the field Used an automated dispatch system to proactively identify breakdowns in the shipment process flow

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● Gathered, organized and input information into digital database.

● Created and managed project plans, timelines and budgets.

● Collected, arranged, and input information into database system.

● Represented Comcast in a professional and positive manner in all situations.

● Worked with field operation personnel to ensure customer satisfaction.

● Communicate with internal and external customers.

● Provided customer facing support to Commercial customers. Troubleshoot customers Email issues such as delivery problems, client configuration, and DNS problems.

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● Activation, configuration, and use of Web space service.

● Reset and/or re-provisions customer modem.

● Obtains, provisions, adds, or deletes multiple IP addresses. SECURITY OFFICER 02/2016 to 08/2017

Securitas Security Services USA, Woodstock, VA

PERSONAL ASSISTANT 09/2015 to 12/2015

Bids Inc

SECURITY GUARD 02/2013 to 08/2015

Arlington National Cemetery

CONCIERGE 09/2011 to 01/2013

Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

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Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

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● Maintained updated and detailed records of calls in physical and electronic database.

● Directed investigations to verify and resolve customer or shipper complaints.

● Process bills for drivers

● Collected all POD's and scan to put in correct files

● Divided cargo received by account Number and intended location.

● Checked all paperwork to make sure it lines up with drivers paperwork

● Inspect trailors to make sure the correct cargo is on the trailer Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

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Patrol and view cameras Log in and out tractor trailers and cargo Log the proper documents into the computer Assist with emergencies and alarms As well as dispatcher assignments.

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● Checked shipments against paperwork and signed documents.

● Updated computer tracking system with latest product movements.

● Received loads, checked merchandise and tagged with warehouse IDs.

● Conducted regular patrols of key areas to spot and control security concerns. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

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● Checked and verified photo identification prior to granting facility access. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

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● Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

● Monitored CCTV cameras and alarm systems for security breaches. Updated shift logs and produced daily reports to document security activities and specific incidents.

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● Setting up meetings.

● Confirming Appointments.

● Banking Deposits.

● Writing emails.

● Negotiate with clients on contracts.

● Handling daily errands.

● Patrol Cemetery and Presidents Gravesites.

● Direct Traffic.

● Assist with funerals.

● Give helpful information to guest that come to the cemetery.

● Assist with all emergency on the cemetery and report it to dispatcher. Planned Companies

CONCIERGE 11/2009 to 01/2011

The Atrium

MEDICAL OFFICE ASSISTANT 02/2005 to 09/2008

Dr. Bhatia Dental Office

● Sort and log-in packages.

● Complete Daily Activity Logs.

● Greet residents and guests

● Provided each guest with a list of the resort's upcoming activities and events upon check-in.

● Arranged for transportation to and from airport, train station and events for visitors. Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

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● Sort and log-in packages.

● Greet guests

● Data entry and bookkeeping.

● Answered customer telephone calls promptly and appropriately. Offered appropriate reservation options based on expected attendees when coordinating events.

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● Operated telephone switchboards and consoles.

● Performed word processing and filing.

● Received payments.

● Processed bookkeeping and banking as required.

● Ordered office supplies.

● Cleaned and sterilized instruments after treatments.

● Coordinated patient scheduling, check-in, check-out and payments for billing. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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● Registered patients and completed associated paperwork for accurate records. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

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● Received, recorded and filed medical payments by check, cash, and credit card. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

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Career Technical Institute, Washington, DC

Office Support Specialist

Friendly High School, Fort Washington, MD

2006

EDUCATION

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