AZZAM GHANNOUM

* ******** ****, ****** ******, NY 10314

ad1w1p@r.postjobfree.com

Cell: 518-***-****

PROFESSIONAL SUMMARY:

•Infrastructure Deployment Engineer specilizing in multi vendors work environment

•Extensive experience in vender network’s equipment, Infinera, Cisco, Fortinet, Nortel and Cyan along with telecom transmission networking hardware (Multiplexers and Firewall).

•Build and manage positive (internal and external) clients and vendors relationship.

•Solid background in troubleshooting and supporting internal network operations to satisfy customer Service Level Agreements.

•Manage multiple projects simultaneously and complete them on time and within the assigned budget.

•Proven abilities to identify, resolve system and network issues to reduce downtime and increase efficiency.

•Manage Cisco CUCM requierments including VOIP user add and changes requests.

•Experience working with multiple networking operation centers engineers of various customers to complete network diagnostics and drive successful resolution.

•Data Centers Management (structured cabling and enviornmental requirements).

•Expert knowledge in optical testing and solid optical network troubleshooting skills.

•Solid Incident management skills from inception to closure state.

•Manage special projects and initiatives as required by customer’s needs.

•Thourogh understanding of relational database (Aurora,PostegreSQL) amd nonrelational database(MongoDB,DynamoDB).

EXPERIENCE:

LedCor Technical Services 2010 – present

Network Deployment Engineer

•Manage customer’s project through various phases (planning, design, integration, test, deployment and maintenance).

•Team lead on special project to allow company expansion and new service offering.

•Support customer upgrades and migration to VOIP platform.

•Cisco router configuration and upgrade.

•knowledge of wireless network, AP adds and troubleshooting.

•Support major customers of fortune 500 on multiple network deployment issues.

•Manage WIFI deployments and upgrades projects for major clients account nationwide.

•Handle various customer needs (install, maintenance and upgrade) at different site environments (Data centers, Carrier hotel and POP) covering the northeast region.

•Manage customers inventory depot to maintain the required spares level.

•Setup and install blade server install and upgrade projects (HP,SMicro).

•install and maitain firwall equipments (Fortinet and Meraki).

•Experienced in cloud platforms such as Google cloud and AWS cloud services using compute, networking, storage, and database services as well as AWS deployment management services.

•Dark fiber acceptance testing and troubleshooting skills.

BT Americas (British Telecom) 2000 – 2010

Network Engineer, Newark, New Jersey (2009 – 2010)

•Led engineering efforts throughout the planning, developing, and executing stages on various projects and deployment plans.

•Managed multiple enterprise data center locations in New York and New Jersey area.

•Scheduled with business partners, vendors and Information Technology personnel to ensure successful completion of all project initiatives.

•Managed every project associated with the GPOP site (UPS, HVAC, network, environmental, routine maintenance and upgrade) in accordance to policies and procedures.

•Supported Cisco Unified Comunication platform for site reqiurement.

•Installed, monitored, and upgraded customer collocated equipment (Routers, HP).

•Troubleshot network and customer outage at various levels including Dark fiber faults and low latency Ethernet lines (ITSM system updates).

•Utilize full knowledge of TCP/IP, communication protocols and monitoring tool (NetScout, HP OpenView).

Site Engineer, New York, NY (2000 – 2009)

•Handled day-to-day network operations and network implementation services.

•Proficvient knowledge in ticketing and monitoringg system tools.

•Expert skills at various Applications (Expedio, PWT, IPMS, SIMS, FLASH).

•Installed, configured and optimized various network elements and equipment, including: Cisco 7K, 10k and 12K series routers, Nortel OME, Nortel MGW, Cisco IGX, MGX, BPX, VPN, MPLS core and Catalyst switch Routers, Ciena Core, TDAX, Nortel MMCS Switch, Ericsson AXE10, DTX 360, IDNX.

•Managed Router configurations, Firmware upgrades and disaster recovery (MPLS, VOIP, VPN, Juniper and Ciena Core networks)

•Liaison for vendors and project managers in relation to accommodation, transport, implementation on all site related projects from start to finish.

•Provided support for all equipment on the BT Video conferencing platform.

•Troubleshot and tested circuit paths on T1 through OC192 and Gigabit Ethernet circuits.

•Proficient skills in utilizing Net Scout sniffer and TBerd test Equipment.

•Structured wiring experience and Data Center enviornmental requirements.

MCI Communication Corp. 1995 – 2000

Field Engineer, New York, NY

•Performed network diagnostics and analysis via HP OpenView (Protocol Analyzer).

•Set up, installed, and troubleshot videoconference equipment at customer premises (PictureTel) and various network hardware’s components.

•Installed, tested, and troubleshot DS3 and M13 Mux equipment.

•Managed equipments inventory requirement for the New York City area.

EDUCATION: University of Phoenix, Arizona

MBA in Technology Management

GPA Index: 3.65

Brooklyn College, Brooklyn, New York

B.S. in Computer and Information Science

TRAINING:

•Certified by Infinera on ATN, DTN, XT 3200, 3300 node test and turn up.

•Juniper M320, MX480, MX960 core Router operation.

•Cisco core and switch Router.

•Data/Voice Operation.

•Nortel Certification of network support.

CERTIFICATION: Currently pursuing AWS Solution Architect Certificate.

Skills: Structured cabling, Dark Fiber management,

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