La Tonya Hudson

Mesa, AZ *****

ad1w19@r.postjobfree.com

+1-480-***-****

Highly enthusiastic customer service professional with 10 years client interface experience. Energetic and reliable

Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with years

in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service

Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths

Strong organizational skills Critical thinking

Active listening skills Microsoft Outlook

Seasoned in conflict resolution Microsoft PowerPoint Sharp problem solver Telephone Skills,

Courteous demeanor Organizational Skills

Energetic work attitude Internet research

Large cash/check deposits expert Recruitment specialist Customer service expert

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Work Experience

Mortgage Specialist

Cenlar FSB - Tempe, AZ

April 2020 to September 2022

Customer care. reviewing and verifying loan application information, processing necessary paperwork, and filing borrower information with the lending bank. Mortgage Loan Officer

Mr. Cooper - Phoenix, AZ

July 2019 to April 2021

Customer service rep and assist callers with mortgage assistance on their loans during the pandemic. Supervisor security officer

Professional Protection Corp - Schererville, IN

March 2017 to July 2019

Make schedules and cover shifts. Do site checks to check on employees attend meetings and assist at gun range for Protection of officers while training. Customer Service Representative

Lowe's - Indianapolis, IN

October 2016 to April 2018

Assisted customers with product they purchased through the company. Assigned installers to do the job and then paid them for the job. I then called each customer back to see if they were satisfied with their new product. I took anywhere from 50 to 75 calls daily depending on call volume at the center. Patient Service Representative

Riley Hospital for Children - Indianapolis, IN

February 2014 to September 2016

Take care of patients who came in to the emergency room for care. Sign new patients up for Medicaid if needed. Assist with doctors and nurses with emergency patients by getting medical records and arm band for registration.

Recruitment Specialist

Integrity Staffing - Indianapolis, IN

September 2013 to December 2013

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross- trained and provided back up for other customer service representatives when needed. Ranked as most effective department sales representative in the local region out of forty Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Organized new hire orientation for Amazon contractors by calling/emailing them start information. Walked candidates through proper paperwork including I-9 forms, tax forms and health insurance details.

Cashier

Menard - Valparaiso, IN

October 2012 to July 2013

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses

using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track

product success. Trained 30 organized the store by returning all merchandise to its proper place. Replenished

merchandise shelves with items from the stockroom. New employees quarterly. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service

representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.

Call Center Representative

B&J Gas - Valparaiso, IN

January 2011 to December 2012

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly

empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication,

customer support and product representation for each client. Worked under strict deadlines and responded to service

requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and

fax. Assisted customers with store and product complaints. Direct Support Professional

Bethesda Lutheran - Valparaiso, IN

February 2011 to June 2012

Accurately processes all necessary paperwork and documentation for clients. Maintain records and generate reports on behavior and client progress on a daily basis. Enter patients tasks for jobs done around the house. Most of all help

clients' with their independent.

Customer Service Representative

Four Winds Casino - New Buffalo, MI

May 2008 to June 2010

Managed cash stock and inventory balances accurately. Executed outbound calls to existing customer base resulting in 100 % increase in sales. Recommended, selected and helped locate merchandise based on customer needs and

desires. Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.

Medical Assistant

Doctors office - Gary, IN

February 2007 to June 2008

Patient care, Triage Patients. Billing for patients. Medical Records. Education

Associate of Science in Medical Assistant

Brown Mackie College - Merrillville, IN

2007

Skills

• Customer Service

• Call Center

• Front Desk

• Front Office

• Hospital

• CSR

• Customer Care

• Customer Support

• Loan Officer Experience

• Triage

• Medical Office Experience

Certifications and Licenses

First Aid Certification

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