Customer Service Representative
Resume:
La Tonya Hudson
Mesa, AZ *****
***********@*****.***
Highly enthusiastic customer service professional with 10 years client interface experience. Energetic and reliable
Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with years
in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service
Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths
Strong organizational skills Critical thinking
Active listening skills Microsoft Outlook
Seasoned in conflict resolution Microsoft PowerPoint Sharp problem solver Telephone Skills,
Courteous demeanor Organizational Skills
Energetic work attitude Internet research
Large cash/check deposits expert Recruitment specialist Customer service expert
Telephone inquiries specialist
Adaptive team player
Opening/closing procedures
Work Experience
Mortgage Specialist
Cenlar FSB - Tempe, AZ
April 2020 to September 2022
Customer care. reviewing and verifying loan application information, processing necessary paperwork, and filing borrower information with the lending bank. Mortgage Loan Officer
Mr. Cooper - Phoenix, AZ
July 2019 to April 2021
Customer service rep and assist callers with mortgage assistance on their loans during the pandemic. Supervisor security officer
Professional Protection Corp - Schererville, IN
March 2017 to July 2019
Make schedules and cover shifts. Do site checks to check on employees attend meetings and assist at gun range for Protection of officers while training. Customer Service Representative
Lowe's - Indianapolis, IN
October 2016 to April 2018
Assisted customers with product they purchased through the company. Assigned installers to do the job and then paid them for the job. I then called each customer back to see if they were satisfied with their new product. I took anywhere from 50 to 75 calls daily depending on call volume at the center. Patient Service Representative
Riley Hospital for Children - Indianapolis, IN
February 2014 to September 2016
Take care of patients who came in to the emergency room for care. Sign new patients up for Medicaid if needed. Assist with doctors and nurses with emergency patients by getting medical records and arm band for registration.
Recruitment Specialist
Integrity Staffing - Indianapolis, IN
September 2013 to December 2013
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross- trained and provided back up for other customer service representatives when needed. Ranked as most effective department sales representative in the local region out of forty Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Organized new hire orientation for Amazon contractors by calling/emailing them start information. Walked candidates through proper paperwork including I-9 forms, tax forms and health insurance details.
Cashier
Menard - Valparaiso, IN
October 2012 to July 2013
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses
using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track
product success. Trained 30 organized the store by returning all merchandise to its proper place. Replenished
merchandise shelves with items from the stockroom. New employees quarterly. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service
representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Call Center Representative
B&J Gas - Valparaiso, IN
January 2011 to December 2012
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly
empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication,
customer support and product representation for each client. Worked under strict deadlines and responded to service
requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
fax. Assisted customers with store and product complaints. Direct Support Professional
Bethesda Lutheran - Valparaiso, IN
February 2011 to June 2012
Accurately processes all necessary paperwork and documentation for clients. Maintain records and generate reports on behavior and client progress on a daily basis. Enter patients tasks for jobs done around the house. Most of all help
clients' with their independent.
Customer Service Representative
Four Winds Casino - New Buffalo, MI
May 2008 to June 2010
Managed cash stock and inventory balances accurately. Executed outbound calls to existing customer base resulting in 100 % increase in sales. Recommended, selected and helped locate merchandise based on customer needs and
desires. Performed store opening duties, including counting cash drawers and checking all equipment for proper
functioning.
Medical Assistant
Doctors office - Gary, IN
February 2007 to June 2008
Patient care, Triage Patients. Billing for patients. Medical Records. Education
Associate of Science in Medical Assistant
Brown Mackie College - Merrillville, IN
2007
Skills
• Customer Service
• Call Center
• Front Desk
• Front Office
• Hospital
• CSR
• Customer Care
• Customer Support
• Loan Officer Experience
• Triage
• Medical Office Experience
Certifications and Licenses
First Aid Certification
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