Mitchell A. Tracy, PMP

**** *** **********, *** *********, TX 78132

ad1w0m@r.postjobfree.com 949-***-****

http://www.linkedin.com/in/mitchtracy

Information Systems Project / Program Manager

Proven Management and Technical Expertise in a 20+ Year Career

Highly accomplished professional with diverse IT management experience poised to apply solid background in IT to excel in a management position. Offer outstanding team leadership, project management, and problem solving skills. Business administration training, expertise in coordinating management, cross-functional teams and vendors in the execution of software development, infrastructure management, staff training, and systems support as well as planning, budgeting, testing, and Quality Assurance and deployment. Experienced in working within the strict controls of the Financial and Healthcare industries.

Education + Certifications

B.A. Business Administration - National University

Project Management Professional ( PMP ) Certified #1156568

Public Trust Clearance

Certified Scrum Master # 482***********

Certified Lean Sigma Black Belt #10073

Information Technology Infrastructure Library ( ITIL ) Certified

Criminal Justice Information System Clearance 2021

Secret Security Clearance (inactive) CPR Certified

Core Competencies

Program Management

Project Management

Risk Management

Distributed Team Management

Project Budgeting

Management Reporting

Systems Integration

Issue Tracking and Resolution

Configuration Management

Cross Functional Coordination

COTS Configuration Integration

Quality Assurance

Key Technical Competencies

Microsoft Office

Microsoft Project

Powerpoint / Visio

Atlassian / JIRA / Fisheye

HP PPM / Smartsheet

Sharepoint / Confluence

Service Now

MS SQL Server / Oracle

UNIX / Linux

Professional Experience

Agile Occupational Healthcare / Sr. Project Manager

Costa Mesa, California (remote)

January 2023 – Current

Team management, EMR System Migration, Medical Data Archival, Cloud Migration, Data Center

Key Achievements:

Managed a 5-person team responsible for Occupational Medicine Clinic migration including MS Office, EMR migration, TI, Marketing, and Revenue Cycle Management.

Migrated 9 medical clinics remotely over a 3 month period without impact to staff, patient care, or profitability.

Responsible for all budgeting for the teams and projects, including vendor management, project estimating, statements of work, and client approval

Developed and presented company progress to venture capital board, highlighting progress and communicating challenges in a concise professional format.

Kaiser Permanente / Program Manager

Walnut Creek, California (remote)

March 2021 – December 2022

Team management, Distributed Infrastructure, Security, and Software Installation Management, Data Center Migration

Key Achievements:

Managed a 5-person team responsible for testing and development of all medical, patient care, infrastructure, telephony, and security throughout Kaiser Permanente.

Concurrently managed three projects remotely, deploying Aruba remote access, wireless security, and realtime hospital asset tracking, with FTE, Contractor, and Vendor resources

Responsible for all budgeting for the teams and projects, including new data center buildout, project estimating, statements of work, and client approval

Directed a team in the migration of a subsidiary data center from Folsom, CA to Sacramento, CA, planning the reconfiguration of 13 racks of equipment, and ensuring applications and network services were available on day 1 of start-up, providing continuity of service for the organization’s technical teams.

NexusTek / Sr Project Manager (short term contract assignment)

San Antonio, Texas (remote)

April 2020 – February 2021

Remote team management, Data Center Migration, Cloud Services, Vendor Management

Key Achievements:

Managed a $3M project with a 5 person team working remotely through the United States, as well as vendor management

Collaboratively developed project plan and integrated dashboards in MS Project to migrate an international client from their existing data centers to new ones in Denver, Colorado and Richmond Virginia

Managed remote team including equipment configuration, shipping, installation, and application migration including cloud and on prem services, disaster recovery, and security in a Cisco / VMWare environment

Panasonic Avionics Corporation / Project Manager

Lake Forest, California

September 2018 – March 2020

Process Analysis and Development, Business Systems Analysis, Team Management, Client Support Development, Project Management

Key Achievements:

Developed mission critical processes for aircraft system installation and maintenance

Created aircraft antenna maintenance processes and procedures. Worked with maintenance teams in Lake Forest, New York, and Dubai to improve processes and reduce time to identify and resolve issues 80%.

Developed disaster recovery processes for Customer facing Lake Forest data center, organizing team response, saving Panasonic Avionics Corporation over $1M in lost revenue.

Created a comprehensive ‘playbook’ for the Panasonic Customer Performance Center to follow for high priority/high visibility tasks

Developed change control process to organize and rationalize network upgrades, communication, and coordination with internal and external customers.

LA Care / Sr. Project Manager

Los Angeles, California

December 2017 – September 2018

Program Management, Project Management Vendor Management, Application Development, Master Data Management (MDM), MarkLogic, Microservices (MuleSoft), Informatica, AWS Cloud Services, Salesforce

Key Achievements:

Saved a project that was 5 months and $1M in progress with no project plan, no enumerated deliverables, and no team roles and responsibilities.

Worked with business and Sr. management to develop project plan, scope, team and business roles, manage vendors and contracts to restore confidence in the project, which is now on track and under the original $12M budget.

Responsible for staffing, planning, vendor management, and cross functional teams over 3 separate projects, including an initial Salesforce deployment.

Apria Healthcare / Infrastructure Program Manager

Lake Forest, California

February 2016 – February 2017

Program Management, Vendor Management, Project Management, Application Development, Telephony, Infrastructure, Java, Microsoft Office 365

Key Achievements:

Managed transition from internal to cloud based telephony / workforce management / quality assurance system. This project involved working with multiple on and off-shore vendors in support of transitioning teams in America, India, and the Philippines. As part of this project, specified application integration, researched and sized data circuits, and storage requirements.

Managed local and offshore team members through multiple concurrent projects including applications development, vendor management, infrastructure, and telephony. Managed applications integration and vendor java development teams to create database integrations in support of customer relationship management via Salesforce and locally developed applications.

Harbor Health Systems / Senior Project Manager

Newport Beach, California

January 2015 – January 2016

Program Management, Vendor Management, Project Management, Application Development, Infrastructure, Microsoft Office 365, Salesforce, Cloud Data Migration, Agile / SAFe

Key Achievements:

Managed multiple mission critical projects with high performing teams in support of the $100 million client, the State of California Insurance Fund.

Managed large scale data transfer, dot net customer and public facing web interfaces, security initiatives across the company under and with lean agile management, encompassing IT, finance, physical security, and human resources.

Led teams updating internal Salesforce systems in support of customer requirements.

VMWare / Program Manager

Sunnyvale, California

January 2014 – December 2014 (contract assignment)

Financial Systems, Program Management, Vendor Management, Project Management, Microsoft Office 365, Cloud Data Migration

Key Achievements:

As the program manager responsible for financial system compliance with the VMWare PMO, worked closely with the PMO developed policies and procedures to support the definition of complex business programs, and to direct and ensure the outcome of those programs.

Defined scope and success criteria, plan schedules, drive work efforts, and monitor project/program from inception through delivery.

Worked with teams to define priorities and resources allocated to initiatives or programs.

Managing complex projects and support programs impacting business goals and objectives, Led cross-functional teams and subject matter experts in their development, planning, automation and implementation.

Managed SAP/ARIBA integration with VMWare financial systems for spend analysis, including historical analysis of the last 5 years through current and ongoing expenditures.

Broadcom / Project Manager

Irvine, California

September 2010 – December 2013

Mergers + Acquisitions, Program Management, Project Management, Oracle Knowledge Management (Inquira), SAP

Key Achievements:

As program manager, managed multiple engineering software project teams for Broadcom, coordinating project progress, budgets, development, and deployment.

Managed the integration of Oracle Knowledge Manager (Inquira) implementation into Broadcom’s customer facing portal, integrating OKM into external and internal user use via Java and dot net interfaces.

Managed external vendors and contractors as well as internal IT staff and management.

Worked with C level management to present, review, and adjust project priority and deployment in coordination with core engineering teams in order to deliver additional capabilities within IC development timelines.

Assisted in the formation of the IT Project Management Office (PMO) at Broadcom and supported compliance of all IT development projects with the PMO, providing transparency of project status from the developer level to the CIO.

Managed the integration of multiple international businesses into the Broadcom company, coordinating the development environments and network communications of businesses from 30 to 1,100 employees with existing Broadcom staff, software and infrastructure.

Worked with subject matter experts in disparate fields to accomplish team integrations under strict guidelines and timeframes without conflicting with scheduled chip releases. Management of intellectual property is an integral part of these projects.

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