AWELENJE F TAIYE

214-***-****

ad1vzy@r.postjobfree.com

DATA ENTRY/CUSTOMER SERVICE REPRESENTATIVE with more than 10 years’ experience as an excellent communicator, with strong and empathic listening skills, proficient typing skills, organizational abilities, administrative skills, solving problems and working in a collaborative environment. Great at multi-tasking in a fastpaced environment. Fast learner and attention to detail.

SKILLS

Excellent verbal and written communication skills with focus on customer service.

Experience with AWS, Genesys, Panviva

MS Office

Microsoft Excel

Microsoft Word

Outlook

Data Entry professional

Customer service

Solution Oriented

Interpersonal Skills

Call Documentation

Calm and Professional Under Pressure

Attention to Detail

Data Entry

EXPERIENCE

OCTANE LENDING

Customer Engagement representative

August till date

. Handling incoming calls, emails, and other forms of communication from customers and dealerships, addressing their questions, concerns, and requests in a timely and professional manner.

Investigates and resolves customer issues, such as payment discrepancies, account inquiries, and loan application status updates. This may involve coordinating with other teams within the company to ensure prompt resolution.

Assists customers and dealerships in navigating Octane Lending's platform, explaining the financing process, and guiding them through the necessary steps to complete loan applications and other related tasks.

Accurately documenting customer interactions, inquiries, and resolutions in Octane Lending's customer relationship management (CRM) system or other designated tools.

Identies and escalates complex or unresolved issues to the appropriate teams or supervisors for further investigation and resolution.

Establishing and maintaining positive relationships with customers and dealerships, ensuring a high level of customer satisfaction and loyalty.

Providing feedback and suggestions to improve customer service processes, tools, and resources, contributing to the overall enhancement of the customer experience.

INFINITE GROUP

Customer Care Executive April 2023– August 2023.

Scheduled Medical examination for veterans.

Answered inbound calls and made outbound calls about scheduled Medical examinations.

Communicated to customers clearly and professionally.

Educated customers where applicable to alleviate need for future contact.

Determined eligibility of member

Phone Application CSR – Assisting customers in filling their applications

Reviewing Applications

Data entry

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Documented customer correspondence in CRM to track requests, problems and solutions.

Prepared customer reports by gathering data collected during customer interactions.

Answered inbound calls, chats and emails to facilitate customer service.

ASSURANT-LEWISVILLE TEXAS

Customer Support Analyst, September 2021– March 2023.

Communicated to customers clearly and professionally, both verbally and in writing.

Handled complaints and unpleasant customers.

Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.

Thoroughly and efficiently gathered customer information, access and fulfilled customer needs.

Educated the customer where applicable to prevent the need for future contacts and documented interactions through contact tracking.

Managed data entry, data consolidation, and data analysis of customer contacts via SalesForce.com

Inbound and outbound calls.

GRACE HOME HEALTH.

Customer Service Representative, March 2020-August 2021.

Answered inbound calls per day and directed to designated individuals or departments

Make outbound calls to health plan members scheduling appointments on behalf of their insurance providers,

Obtains and verifies client information by answering telephone calls and speaking with clients

Identify and address member's concerns and attempt to overcome any objections

Operates various office equipment; including telephone and computer

Accurately and concisely documents customer input and special needs in computer based system

Through active listening, respond efficiently and accurately to member objections and ensure that members feel supported and valued.

SANMINA CORPORATION, CARROLTON.

Stockroom Assistant, July 2019-February 2020

Take stock of incoming materials and supplies as per invoices.

Deliver stockroom material to internal and external customers.

Ensure accuracy in physical verification of stock.

Ensure compliance of stockroom procedures in handling materials.

EDUCATION AND TRAINING;

Bsc Olabisi Onabanjo University.

Contact this candidate