Administrative Assistant
Resume:
Daenene Avella
***********@*******.***
Holbrook, NY 11741
Work Experience:
Garritano CPA Firm – Islandia, NY 01/2023 – Present
Administrative Assistant Owner’s Personal Assistant
Invoicing to clients each month using QuickBooks.
Billing and Accounts Receivable
Timekeeping for the owner via CS Practice
Schedule webinars and meetings.
PDF all files and file them in appropriate folders in Microsoft using Adobe.
Scheduling via Excel schedules
Accounts Receivable
Manage the daily operations of the office.
K- Pack – Ronkonkoma, NY 2020 – 12/2022
Customer Service Sales Liaison Billing
Point of contact for all Customers
Responsible for complaint resolution, always ensure every customer is happy with the outcome of conversation and resolution
Ensuring Customer retention
Train staff on software
Handle all Customer calls for the company
Responsible for the collection of all outstanding invoices
Create and implement strategies to improve process of software, customer service experience, and collection strategies
Handle all invoices for customers
Zwanger (Position Dissolved) – Farmingdale, NY 2017 – 2018
Patient Care Manager and Scheduler
Schedule all Patients and advocate for the Patients care
Acted as liaison between medical staff and Patients
Ensuring every Patient had a great experience and was happy with their care, and would return to us for future needs
Managed daily workflow for the business and ensured proper medications were given
Work and Flow X-Ray (Temporary) – Deer Park, NY 2015 – 2016
Customer Service Representative
Responsible for Customer account inquiries, including resolution of all Customer issues
Responsible for Customer retention
Tracking products and pricing using software
Training of Customer Service Representatives
Darby Dental Supply – Jericho, NY 2014 – 2015
Regional Sales Supervisor
Responsible for managing a team of 60 Sales Representatives in the New York region
Hiring and training of all Sales Representatives in the region
Tracking of productivity of Sales Representatives, Customer studies, run promotions, tracked sales, and profit margins
Training of Sales Representatives to ensure 100 percent Customer satisfaction and being sure we retained those Customers
Implement incentive programs to motivate the team in reaching sales quotas.
D&S Supply Inc (Closed) – Islandia, NY 2005 – 2014
Sales Representative
Acted as company manager in absence of the owner
Increased and maintained Customer base through telephone sales
Purchased products and received merchandise
Responsible for Customer billing and invoicing
Ensured product shipped correctly and by Customer deadline
Barton Cyker Dental Supply (Sold) – Hauppauge, NY 2001 – 2005
Sales Representative
Responsible for the growth and maintenance of the company’s Customer base
Resolution of all Customer inquiries, complaints, and changes in their accounts
Managed activation of new accounts through company software
Darby Dental Supply – Westbury, NY 1992 – 2001
Sales Representative
Responsible for growing profits for the company
Exceeded sales goals consistently
Trained new Sales Representatives on company policies and procedures, software, and standards
Education:
Diploma, Mepham High School – Bellmore, NY
Skills:
Team Management
Team Development
Leadership
Communication
Active Listening
Negotiation
Accounts Payable and Accounts Receivable
Billing and Scheduling
Calendar Management
Microsoft Office Suite
Salesforce, QuickBooks, Exacto, and Elliot
CS Practice
Computer Skills
Software Skills
Complaint Resolution
Empathetic
CS Practice
Office Management
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