Daenene Avella

ad1vyy@r.postjobfree.com

Holbrook, NY 11741

631-***-****

Work Experience:

Garritano CPA Firm – Islandia, NY 01/2023 – Present

Administrative Assistant Owner’s Personal Assistant

Invoicing to clients each month using QuickBooks.

Billing and Accounts Receivable

Timekeeping for the owner via CS Practice

Schedule webinars and meetings.

PDF all files and file them in appropriate folders in Microsoft using Adobe.

Scheduling via Excel schedules

Accounts Receivable

Manage the daily operations of the office.

K- Pack – Ronkonkoma, NY 2020 – 12/2022

Customer Service Sales Liaison Billing

Point of contact for all Customers

Responsible for complaint resolution, always ensure every customer is happy with the outcome of conversation and resolution

Ensuring Customer retention

Train staff on software

Handle all Customer calls for the company

Responsible for the collection of all outstanding invoices

Create and implement strategies to improve process of software, customer service experience, and collection strategies

Handle all invoices for customers

Zwanger (Position Dissolved) – Farmingdale, NY 2017 – 2018

Patient Care Manager and Scheduler

Schedule all Patients and advocate for the Patients care

Acted as liaison between medical staff and Patients

Ensuring every Patient had a great experience and was happy with their care, and would return to us for future needs

Managed daily workflow for the business and ensured proper medications were given

Work and Flow X-Ray (Temporary) – Deer Park, NY 2015 – 2016

Customer Service Representative

Responsible for Customer account inquiries, including resolution of all Customer issues

Responsible for Customer retention

Tracking products and pricing using software

Training of Customer Service Representatives

Darby Dental Supply – Jericho, NY 2014 – 2015

Regional Sales Supervisor

Responsible for managing a team of 60 Sales Representatives in the New York region

Hiring and training of all Sales Representatives in the region

Tracking of productivity of Sales Representatives, Customer studies, run promotions, tracked sales, and profit margins

Training of Sales Representatives to ensure 100 percent Customer satisfaction and being sure we retained those Customers

Implement incentive programs to motivate the team in reaching sales quotas.

D&S Supply Inc (Closed) – Islandia, NY 2005 – 2014

Sales Representative

Acted as company manager in absence of the owner

Increased and maintained Customer base through telephone sales

Purchased products and received merchandise

Responsible for Customer billing and invoicing

Ensured product shipped correctly and by Customer deadline

Barton Cyker Dental Supply (Sold) – Hauppauge, NY 2001 – 2005

Sales Representative

Responsible for the growth and maintenance of the company’s Customer base

Resolution of all Customer inquiries, complaints, and changes in their accounts

Managed activation of new accounts through company software

Darby Dental Supply – Westbury, NY 1992 – 2001

Sales Representative

Responsible for growing profits for the company

Exceeded sales goals consistently

Trained new Sales Representatives on company policies and procedures, software, and standards

Education:

Diploma, Mepham High School – Bellmore, NY

Skills:

Team Management

Team Development

Leadership

Communication

Active Listening

Negotiation

Accounts Payable and Accounts Receivable

Billing and Scheduling

Calendar Management

Microsoft Office Suite

Salesforce, QuickBooks, Exacto, and Elliot

CS Practice

Computer Skills

Software Skills

Complaint Resolution

Empathetic

CS Practice

Office Management

Contact this candidate