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Customer Service Technical Support

Location:
Kanab, UT
Posted:
December 11, 2023

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Resume:

PROFILE

An Office Professional with **-plus years of successful business management, Owner of Gypsy Entertainment Management, an educated technical support provider, and a friendly customer service personality. My strengths are recognized in detailed organizational skills, I am comfortable in resolving issues that require knowledge of troubleshooting and interpersonal relations, as well as the fortitude to follow through until the issue is resolved. My communication skills assist me when speaking on the phone as well as assisting clients in person. I find enjoyment in creating spreadsheets and databases for different applications and use this to enhance my managerial policies and procedures. I have experience in fundraising and event organizations such as bookkeeping, weddings, birthdays, reunions, holiday gatherings, pageants, conventions, stage shows, etc.

EXPERIENCE AND COMPUTER KNOWLEDGE

My experience is extensive in Office Management including but not limited to the:

Strong communication skills

Scheduling

Contract creation

Personnel Management

Client –Personnel relations

Detailed Daily Office procedures

Exceptional Organizational skills

Accurate data collecting & processing.

Bookkeeping (35+ yrs. Experience & Intuit Training)

A/P and A/R

10 key

Facsimile transmissions

40-60 wpm

Filing

Telephone multiple lines

Windows (3.11 through

Windows 11)

Macintosh OS 7.1 through

OSX (tech support for), macOS Sierra

Linux (Ubuntu)

DOS

Microsoft Office 97 thru -365, & MSO 2016

Excel (extended knowledge)

Word (extended knowledge)

PowerPoint (extended knowledge)

FrontPage

Access

Visio

Outlook (extended knowledge)

One Note (extended knowledge)

Corel’s Quattro Pro

Lotus Suites 1-2-3

Intuit Turbo Tax (extended knowledge)

Intuit QuickBooks (extended knowledge)

Basic networking

Software troubleshooting

Hardware troubleshooting

Various graphic programs (Unreal 4 Engine)

Adobe Suites photo and documentation.

WinSen Property Manager

PcCharge Payment Server

WynGuest

Google Docs

Designing Surveys

Creating functional

Spreadsheets (extended knowledge)

NCH Suites

Open Office

Social Media knowledge and experience

Discord

Facebook

Instagram

Twitter

Tiktok

Twitch. tv

MySpace

Pinterest

Personal & business websites

Email setup and communications

Wi-Fi and computer connections to high-speed internet.

Also, have extensive use of laser printers and inkjet printers.

EMPLOYMENT

1996 - Present (2023) Gypsy Entertainment Management Company.

DBA Dark Soul Gypsy & Dark Lady Gypsy

Currently, I enjoy the freedoms and responsibilities of owning my business. No matter the position I have held in any environment, I have always maintained a personal business of office Work and virtual Secretarial work I am also a Certified Event Planner and Organizer, and I am also an Ordained Minister (Mobile/virtual Office Professional)

Dec 2016- Oct 2017(35 - 40 hrs. week) IKEA – Frontline Cashier

April 2014 – Dec 2016 (varied)

Color Country Shuttle & Delivery, LLC

Owner

April 2019 – Present 2020 (52/hrs. week salary base)

Family Dollar (Loa) Store Manager

April 2017 to November 2017 (72+ hrs. weekly as Family Dollar (Loa) Store Manager

May 2015 – Jan 2016 (35 - 40 hrs. week)

Family Dollar (Loa)

Assistant Manager

Jan 2015 –May 2015 (20 - 30 hrs. week)

Beehive Home Assisted Living

Secretary/cook

Dec 2012 – May 2014 (35 - 40 hrs. week)

Wayne School District

Counselors Assistant,

ASD Facilitator,

Adult Education Coordinator

May 2013-2014(35 - 40 hrs. week)

Howard Johnson’s/Days Inn (Front Desk and Hotel Management)

2008 – 2012 (24/7 Live-in Manager)

America Campground

Property & Office Management

2008 – 2012 (15 hrs. week)

America Self Storage

Administrative Assistant

2000 – 2004 (35 - 40 hrs. week)

Sento Innovations Technologies Corporation

Technical Support (for Gateway Computers, Hotel Networking, McAfee

EMPLOYMENT CONTINUED

Anti-virus & Turbo Tax) Customer Service & Sales

1998 – 1996 (35 - 40 hrs. week)

Novus Financial /Discover Card

Collections, Personal Account

Manager

1996 – 1985 (35 - 60 hrs. week)

Office Manager/ Personal Assistant

Companies Included:

Starr Pro Productions, ShoPro Inc.,

Elvin Clark Heating and Cooling

EDUCATION

2022 Currently Certifying in Food Management and Ownership (classes)

2021 Certificate of Credentials of Ministry (Ordained Minister)

2020 Certificate of Training Event Planning and Coordination

2015 Gemology GIA (Gemology Institute of America) Online Education

2001 A+ Certification Courses at Sento University, American Fork, Utah

1992 Medical Secretary at American Institute of Medical and Dental Technologies, Provo, Utah

1988 Senior at Pleasant Grove High School, Pleasant Grove, Utah

Special Interests and Extra Notes of credentials

I have had the privilege of providing humanitarian services for over 30 years as a volunteer with different community food programs including Tabitha’s Way in the Lindon/American Fork, Utah area and Wayne County’s Food Sharing program, It’s been an honor to work with stake presidents of the LDS church in American Fork 1st Ward in Utah, with whom was also assigned as Transient Bishops to support those in the community who were homeless and hungry. My husband and I have organized and created community gardens, and have given shelter, food, and articles of clothing and bedding to those who have had none. An example of some of the humanitarian work I have participated in or organized has directly influenced the morale of my community and encouraged community bonding while managing a campground in American Fork, Utah the residents were either alone and had no family to turn to or had family that just could not afford simple hot cocoa on the holidays. Each year we would set up a community area decorated for the season or holiday and provide the comfort of warm cocoa and treats in the presence of a contained burn barrel. I am an advocate for Autism and for those who cannot speak for themselves.

References are available upon request.



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