Amber Mullins

Bluefield, WV *****

ad1vyk@r.postjobfree.com

+1-304-***-****

• Prep cook

• Housekeeping supervisor

• Customer service representative

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

IUD - Bluefield, WV

December 2017 to May 2022

I helped with all the calls with billing I would help my customers with getting there payments fixed I'd help them get the right deals that fit them an there budgets. I'd make sure my coustumers was happy an if not I'd make them happy

• Provided a quick and exceptional customer experience

• Assisted customers with locating items

• Handled returns and exchanges

• Responsible for the Seals department

• Assisted customers with a warm and professional attitude

• Processed exchanges, customer transactions, refunds and orders

• Interacted with customers through live chat

• Kept records of customer complaints

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Monitored claims and physician-related services

• Performed data entry for customer information, shipments and orders

• Assisted customers with a warm and professional attitude Prep Cook & Housekeeping supervisor

Hoilday Day Inn Express & Suites - Charleston, WV

June 2011 to November 2017

I'd get food all heated up an put out for all guests, then when it was time to take up all food an Clean up I'd take it up an my co-worker would do the rest an I'd go over to housekeepers side an get all my housekeepers board ready and hand out with instructions on what they was to do that day, I'd go around seeing if they needed anything or help, then I'd go inspect all rooms that where done an get them into the computer for our guests to check in. Then I'd do all housekeepers paperwork an payroll an all an have it into my boss that day. I run the housekeepers side an dinning side with no complaints at all. Guests love me an my housekeepers.!

Education

GED

E.D. program for adults - Charleston, WV

February 2006 to August 2006

Skills

• Housekeeping supervisor (8 years)

• Family Planning

• Vital Signs

• Live Chat

• Technical Support

Languages

• English - Fluent

Certifications and Licenses

Driver's License

January 2019 to Present

I got my driver's license an oun car.

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