SHARYN M. WOLFE

https://www.linkedin.com/in/sharyn-wolfe-46ba41190/ Marlton, NJ 08053 ad1vye@r.postjobfree.com

609-***-****

Administrative and sales support professional that consistently achieves monthly and annual productivity goals, most recently, Citizens Bank. Excellent organizational and communication skills as confirmed by high customer ratings, such as 93%+ at PHH Mortgage. Work in fast-paced environments with strict deadlines, effectively and efficiently. Technologies include Microsoft Office Suite – Excel.

EXPERIENCE

Citizen’s Bank, Marlton, NJ May 2020- Present

Closing Assistant

Job Scope

Produce Morning Pipeline for Closer’s every day

Assign loans as they become ready to the closers

Created MS Excel reports for upper management regarding Client Closing Disclosures (CDs), such as Red, Yellow Green Light, and ACD Ready Loans, daily and ad hoc for processing data.

Analyze data for monthly production

HRDQ, West Chester, PA (Working Remotely) Oct 2019- April 2020 Customer Care

Handle inbound calls from clients regarding orders and billing

Used Skype and Go to Meeting for conference calls

Upselling on each call

Contacting database of customers to encourage repeat sales

Sending previews of materials to clients and answering product questions

Managing Outlook calendar to track conference calls

Taking payments and making past due contacts to get books current. PHH MORTGAGE, Mt. Laurel, NJ May 2003-Oct 2019

Customer Service

Incoming call center

Help customers with questions/problems with mortgage

Cross-sell additional services

Assist in training new employees

Consistently reaches monthly quality goals

NATIONAL SEARCH GROUP, Cherry Hill, NJ Jan 2002-May 2003 Account Manager

Prospect new business

Cold-call into companies to get candidates

Search Internet for candidates and new prospects

Build long-term relationships with clients

Screen and qualify candidates

COMCAST CABLEVISION, formerly Garden State Cable TV, Mt. Laurel, NJ 1997-2002 Account Executive

Revenue budget of $300,000 for 1998, with achievement of 121% of budget.

Created and implemented advertising packages and promotions.

Consistently placed in quarterly sales incentives.

Responsible for training and supporting peers on Cablescan 2000.

Responsible for entire sales cycle, including design of advertising packages.

Prospected new business, developed and expanded relationship with existing customers.

Obtained 102% of revenue budget for fiscal 1999. ADDITIONAL RELATED EXPERIENCE

OKIDATA, Mt. Laurel, NJ

Sales Analyst Administrative Assistant

Combined monthly reports from Channel Partners, analyzed the data to calculate sales commissions.

Analyzed product and revenue data for Company Executives, Marketing and Sales staff.

Calculated and analyzed results of advertising promotions to determine success of plan implementation; developed sales goals for entire divisions. EDUCATION

Associates of Arts (AA), Business Management, Camden County College – Blackwood, NJ

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