BROPLEH KANTEAH

Toronto,ON 647-***-**** ad1vy5@r.postjobfree.com

PROFESSIONAL SUMMARY

• 8 years’ providing rapid and precise customer service

• 2 years' experience in call a Centre.

• Outstanding skills in written and verbal communication, coupled with the ability to foster positive client relationships.

• Customer oriented, friendly, and always willing to help to meet the needs of others.

• Strong time management, organizational, and multitasking skills

• Ability to handle sensitive information with discretion

• Salesforce

• Proficient in using various tools and technologies, including: Linux, MS Word, MS Excel, Outlook, PowerPoint, Adobe Acrobat, Adobe Creative Cloud, Wireshark concept, Cisco Packet Tracer concept, Siem Concept and Python Concept. PROFESSIONAL EXPERIENCE

Technical Support/Customer Service Representative SEPTEMBER 2021- MAY 2023 Best Buy Sarni, ON (Remote Work)

● Liaised with customers via phone, email, and chat to resolve queries

● Assisted customers with technical issues, identified problems, and provided solutions

● Maintained customer satisfaction and contributed to revenue growth through promotions and product sales

● Accurately documenting and updating the customer’s record in the computer system

● Worked effectively towards achieving company-set goals Customer Service Representative MAY 2017-JULY 2020 JS Morlu, LLC Woodbridge, Virginia (Remote Work)

● Provided exceptional customer service by responding to queries in a timely manner while recommending the best solution to suit the needs of the customer.

● Maintained customer satisfaction while creating 60% revenue growth through promotions and products.

● Generated daily reports of appointments and call sheets to assess performance and identify improvements.

Relayed extensive knowledge and guidance to prospective customers. Office Assistant MAY 2016-JANUARY 2017

JS Morlu, LLC Old Bridge Road, Woodbridge Virginia

• Completed bookkeeping tasks such as invoicing and issuing checks in a timely manner

• Uploaded data in various forms into electronic systems while utilizing the printer to copy, fax, and file for several departments

• Received company calls and directed them to the

appropriate individuals

• Performed other administrative support tasks, including Sorting files, drafting, proofreading correspondence, and conducting research

EDUCATION AND TRAINING

Diploma in Cybersecurity Expected April. 2024

Trebas Institute Toronto, Ontario

Certificate Digital marketing AUGUST- SEPTEMBER 2021 Net Plus College of Information Technology Toronto, Ontario Certificate In Graphic Design AUGUST- SEPTEMBER 2021 Springboard/RBC Toronto, Ontario

Career and Skills Development Training APRIL 2020

JVS Toronto Toronto, Ontario

Bachelor’s Degree in Business Management JANUARY 2016- DECEMBER 2018 Concord University Athens, West Virginia

Certificate in Performance Management MARCH - JUNE 2015 LIPA Monrovia, Liberia

VOLUNTEER

Concord University Upward Bond JUNE 2018

• Visited seniors, assisted in meal preparation, and provided companionship

• Coordinated recreational activities and events with and for the residents

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