Patricia Velez

Fort Lauderdale, FL *****

ad1vxx@r.postjobfree.com

Professional Summary

Skills

Cooking

Register Operations

Product Recommendations

Work History

December 2007 - September 2010

Giant Food Stores - Pennsylvania

Deli Clerk

Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Made food according to standard recipes with requested changes for customer satisfaction.

Offered product samples to customers, generating additional sales through taste-testing.

Learned other teammates' work tasks to train as backup.

January 2004 - December 2006

Western Beef - Staten Island

Assistant Deli Manager

Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.

Operated slicer and price computing scale to accurately slice, weigh and label meat products.

Controlled freshness of products by rotating and removing out of code merchandise.

Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.

Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.

Increased sales Number% through suggestive selling of promotional items.

Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Observed quality assurance standards to optimize freshness of deli products.

July 1990 - December 1997

ShopRite - Staten Island

Cashier Team Lead

Communicated with customers and team members to solve problems.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Assisted customers by answering questions and fulfilling requests.

Processed both cash and card purchases and returns.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Quickly and accurately counted drawers at start and end of each shift.

Helped customers complete purchases, locate items, and join reward programs.

December 1986 - November 1988

Crazy Sue's Deli - Staten Island, NY

Cashier

Greeted customers entering store and responded promptly to customer needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Stocked, tagged and displayed merchandise as required.

Assisted customers with returns, refunds and resolving transaction issues.

Answered questions about store policies and addressed customer concerns.

Worked closely with shift manager to solve problems and handle customer concerns.

Addressed customer needs and made product recommendations to increase sales.

Tallied cash drawer at beginning and end of each work shift.

Education

Curtis High School Staten Island, NY

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