Customer Service Support
Resume:
Establishing relationships with current clients to ensure repeat business from
existing clients, as well as identifying new clients who may be interested in the company’s products or services.
Negotiating prices with clients to ensure that they are fair to both parties involved.
Developing strategies with management to increase overall sales performance in the company.
identifying prospective clients who could benefit from the company’s products or services.
Presenting products or services to potential clients to promote awareness of the company’s offerings.
Promoting new products to existing clients to ensure that they are aware of any changes in offerings or pricing structures.
Communicating regularly with coworkers to provide feedback on client interactions and progress towards goals.
Providing customer service and support by answering questions about products or services
Coordinating with other departments to ensure that clients have a positive experience.
Maintaining an in-depth knowledge of products to provide suitable recommendations to customers as needed.
Ensure to meet the sales target with quality of service. Greets and receives customers in welcoming manner. Operating the cash register and processing sales Transaction Assists with inventory, including receiving and stocking merchandise Addressing customer concerns and inquiries as well as resolving customer complaints
Maintaining a positive, empathetic and professional attitude toward customers all the time
Communicating and coordinating with colleagues as necessary Contacted leads to discuss their vehicle requirements and answer questions and improved conversion rates by 25 percent Scheduled appointments for customers to review potential purchases in person and ensured that they had a satisfactory appointment with the sales associates Assist customers in making selections
Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints Close sales and assist customers through the payment procedure.
Researched vehicle releases to remain up to date on the latest products and trends Performed after sales follow ups and developed strong relationships
-VODAFONE Senior Retails Advisor & Costumer
Support
2023-Presnet
Key responsibilities:
-VODAFONE Retail Sales Advisor &Customer Support 2021 – Present
Key responsibilities:
Ensure customer satisfaction and provide professional customer support.
-ELITE MOTORS Sales Executive
2019 to 2021
Key responsibilities:
*************@*****.***
Doha, QATAR
WORK EXPERIENCE
MONTASSAR ABIDI
SENIOR RETAILS
ADVISOR & COSTUMER
SUPPORT
SKILLS
Financial modeling and reporting
Data mining and analysis
Market Analysis
Customer Reports generate
Business valuation
MS Office(Word,Excel,Powerpoint)
Observation
Decision making
Communication
Multi-tasking
LANGUAGES
Arabic: Mother language
English :Advanced
Russian :Advanced
French :Advanced
-2020 Achieve Best seller of the Quarter (Elite,
Motors) In recognition for achieving over 125% of
target
-2021 Top Performer in Revenue Award for Quarter 1
(Vodafone, Qatar)
-2021 Top Performer in Home Products Revenue
Award for Quarter 1 (Vodafone, Qatar)
Top Performer in Terme of MNP, Revenue,Fiber for Quarter 1 (Vodafone)
CERTIFICATIONS
Ukraine-Dnipro 2019
Tunisia-Gafsa: 2010
DiplômeBachelor In Program Subject
Area Electromechanics: Metallurgy
Academia Ukraine
Diploma High School Certificate in Maths:
School Ahmed Tlili Ksar Gafsa
EDUCATION HISTORY
Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services and products offered by company.
Coordinate with the dispatch team to send products or provide services on time to customers.
Responded promptly and answered customer inquiries and complains
Investigated and resolved service issues and products problems. Worked with administration, forwarded requests and unresolved. issues to the designated resource by communicating and coordinating with internal departments.
Assisted customers in locating items in the store. Provided information on products that customers showed interest in. Performed customer information data entry activities. Assisted in documenting sales and updating customer profiles. ADELINA UKRAINE Call Center Agent
2016-2018
Key responsibilities:
MOXICONTACT, TUNISIA Call Center Agent
2013-2014
Key responsibilities:
BLUE ISLAND, TUNISIA Sales Agent
2010-2012
Key responsibilities:
Contact this candidate