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Customer Service Representative

Location:
Harrisonburg, VA
Posted:
December 11, 2023

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Resume:

KANIKA SHIPE

**** ******* **** ****, ********** VA 22802 540-***-****

Professional Profile

Able to communicate within a diverse group to maintain effective relationships with staff, employers, employees, and other service providers. Possesses excellent interpersonal skills with a strong work ethic within a team setting. Detail oriented, self-starter with the ability to work independently. Able to develop and achieve goals, objectives, policies, and procedures, demonstrating initiative and creativity, to ensure excellent quality of operations, and positive outcomes.

•Effective Management Skills 20 years

•Customer Service Skills 20 years

•Strong Negotiation Skills

•Manages Time Effectively

•Technical Recruiting Skills 20 years

•Problem Solving Skills

Summary Of Qualifications

Employee Processing Administrator - Contract

Perdue Farms, Bridgewater, VA: 08/2022 – 11/2023

• Ensured all recruitment/hire processes in the Company Hiring Manual are implemented and followed.

• Followed established retention policies and performed audits to ensure data integrity.

•Ran daily and weekly reports in SAP and Kronos and sent to management.

•Administered the Employment Verification Process for I9’s to ensure the eligibility to work in the United States.

•Recommended new methods to improve the effectiveness of Company processes to HR management.

•Highly experienced with conflict resolution, wage and benefits, retention, employee, and labor relations.

Human Resource Manager

Sherman Detwiler, CPA, Rockingham, VA: 05/2013 – 07/2022

•Oversaw five payroll and accounting clerks.

•Verified and reviewed all billing information provided by clients.

•Administered and reviewed pay structures, and employee perks and benefits.

•Highly experienced with conflict resolution, retention, employee and labor relations management.

•Ran payroll and paid invoicing for six companies, weekly, bi-weekly, and monthly.

•Maintained credit cards to match up with monthly statements, and tracked budgets.

•Prepared delinquency letter to past due accounts, as well as court documents for collections.

•Performed month end and reconciliation of accounts receivable and payable to determine cash flow.

•Managed all facets of accounting (Accounts Receivable and Payable) procedures through database systems.

Recruiting Manager

Adecco Staffing, Harrisonburg, VA: 10/2006 – 04/2013

• Managed recruiting activities including screening, interviewing, hiring, training and orientation.

•Provided recruiting and staffing services for twenty work-sites for permanent, temp-to-hire, temporary and / or seasonal hire placements.

•Established strong and effective working relationships with internal /external customers to promote and support positive employee relations, company culture and employee engagement efforts.

•Sourced for candidates on social media platforms, according to company requests.

•Utilized all databases to ensure that manpower and headcount were up to company standards to get positions filled in a timely manner.

•Negotiated contracts for a streamline of associates for temporary, temp-to-hire, and direct hire placement.

•Recruited for a variety of manufacturing and information technology companies. Gained knowledge of their products, as well as their recruiting needs to ensure the placement of the best qualified candidate.

•Tracked recruiting activities in company’s applicant tracking system.

•Held and managed weekly meetings with all of the agency's OEM (Original Equipment Manufacturer) partners to determine what their present and future recruiting needs were going to be.

•Ensured that the company’s procedures complied with employment regulations.

•Accessed the need for training and then designed and implemented training programs accordingly.

Education

AAS – Business Administration – Management, National College, Harrisonburg, VA: 2000-2002

Additional Skills

• Computer Hardware and Software: Windows XP, Expert - Microsoft Office Suite (Word, Access, Excel, PowerPoint and Outlook), Human Resources Information System (HRIS), EHS Management Software Solutions, Human Resources Management System (HRMS), PeopleSoft Human Capital Management Systems, Automatic Data Processing Timekeeper (ADP), Taleo Applicant Tracking System, KSN Applicant Tracking System, Systems Applications & Products (SAP), Kronos, MyPearl, Custom Match, Adobe Acrobat, Applicant Tracking System (ATS), Adobe Photoshop, HTML, Cisco WebEx Online Meetings and Video Conferencing, QuickBooks, Peachtree, Front Page, Timberline, Oracle, Sage Master Builder, Zoom, Prism, Workday, SharePoint, UltiPro.

. • Accounting, Benefits and Compensation Administration: Cost Controls and Benefit Analysis, EEO/OSHA/ COBRA / FMLA / ERISA / ADA / FLSA, Operational Audits, Payroll Processing, Accounts Payable and Receivable, Collections, Bank Reconciliation, General Ledger and Purchasing.

• Code and Regulatory Compliance: Facilities and Equipment Control, TQM (Total Quality Management), and Employment Law.



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