Rose Johnson

Looking for a Long Term Career

Corpus Christi, TX 78412

ad1vvj@r.postjobfree.com

+1-361-***-****

I was recently working for a non- Profit Organization Called Feonix Mobility Transportation. I was the Operations Managment/ Dispatcher to make sure that things worked in an orderly fashion. From Making scheduling, dispathing out trips, making sure all persons attented bi-weekly to monthly meetings. Installing cameras, Overlooking vehicle maitenence, Making sure we had funding available to achieve getting most of our needs squared away and we were able to make payroll by alllowing overtime if needed. Aproving time cards on a bi weekly basis. Dispatching and entering data into our systems to make sure all rides were implemented correctly for billing purposes. Training all new personnel and making sure all certifications were sent to our HR dept Manager including all sensitive information. Making sure to reroute last min if we has any issues with call in's ect. I would make sure to jump in if needed and make sure all of our clients needs were met. Calling all providers when any issues arose to handle to the situations adequetly. Kept in communication with all personnel under my authority to make sure they had everything they needed to do the jobs effectivley. Making sure all persons were comfortable and able to enjoy a work life balance as best as possible. Keeping lines of communication open. Calling all clients to confirm all trips for the days ahead. Authorized to work in the US for any employer

Work Experience

Operations Manager

Feonix Mobility Rising/AARP - Corpus Christi, TX

September 2021 to Present

Answering all phone calls in a timely manner and scheduling all appts in 48 hours notice, Making sure all passengers are assigned a driver. Making sure all food bank trips are scheduled into the App we use for our drivers. Logging in and using a multi window system to keep all current tabs running while making sure all persons are being cared for in a timely and accurate manner. Making sure to track our time per day. As well as calling all scheduled passengers a day in advance to confirm their rides. Making sure to keep an open line of communication across the board with personnel. Approving time cards for all persons under me. Training all new staff and making sure they were certified per Feonix standards. Attending all meeting required and mandatory on a daily/weekly basis since we worked remote. I dispatched and implemented trips for South Carolina, Waupaca, Nueces and surrounding areas. Made sure all trips were entered correctly. Making sure to appove any time off requests and making sure to keep labor to a min of 43 hours per week per person.

Armed Security Officer

Sec-Ops, Inc. - Corpus Christi, TX

September 2018 to September 2021

Secured all areas around the interior and exterior areas of facilities as well as doing all reports in timely manner. Making sure to escort all transients off premises when loitering or soliciting. Making sure communication is key with all personnel. Keeping all documents in an organized manner. Making sure to call PD when back up was needed and issuing a CTW against a current person causing issues on grounds. Being Friendly, Firm, And respectful.

Disptacher-911/ stretcher/Wheelchair

Allegiance Staffing - Corpus Christi, TX

January 2018 to January 2019

Dispatching out the correct units to the correct locations in a time effective manner... making sure to allocate 911 coverage to areas needed. Making sure We knew where all units were at all times. Communicating to my superior any discrepancies.

Manager

Access doors locksmith - Corpus Christi, TX

January 2016 to January 2018

Hiring all new personnel as needed. Verifying all certifications mandated by law including company policy. Making sure all personnel understood the requirements of the job such as commission, working in all types of outdoor climate such as heat, rain, snow, wind, cold, etc... verifying all backgrounds upon interview, submitting to drug test before hire. Maintaining logs of invoices, work orders, pay out history for store use. Keeping records of time punches, completing payroll every monday before 10am.. answering and dispatching all calls emergent and non emergent calls according to location of locksmiths on duty. Ensuring we did not cross Trucks. Setting all appointments by time and location of call. Making sure to contact all customers if the scheduled time went past what we offered, and make them aware of the delays. Ct

Asst. Manager

Stripes - Corpus Christi, TX

January 2008 to January 2015

Hiring, training new employees, making sure all employees were certified per stripes standards with food handlers, Tabc, as required by law, fuel safety certification. Making sure the store and employees looked and maintained cleanliness. Kept Good hygiene practice. Made sure all employees understood wbat was expected of them, per stripes standers such as, restocking any missing or low items. Fronting and facing, rotating items, making sure the floors were kept spotless, all out of dates were pulled off the shelves. I had to count for any credits, reclaimation, inventory, audits. As well as making deposit drops, etc. Including paperwork for our daily count om fuel, cash, loss and damage control. Ect. As well as maintaining a 2 week posted schedule under our limited labor vs profit. Education

High school in Basic

Richard King high school - Corpus Christi, TX

January 2004 to June 2007

Skills

• Customer Service (10+ years)

• Dispatch (7 years)

• Call Center (7 years)

• Logistics (1 year)

• Dispatching

• Warehouse Experience

• Basic Math

• Forklift

• Sales Experience

• Box Truck Experience

• Delivery Driver Experience

• Driving

• Security

• Load & Unload

• Merchandising

• Microsoft Word

• Time Management

• English

• Sales

• Customer service

• Sales

• Load & unload

• Payroll

• Security

• Property management

• Merchandising

• Project management

• Childcare

• Negotiation

• Adobe Acrobat

• Interviewing

• Proofreading

• Driving

• Databases

Certifications and Licenses

Private security Level 3

June 2019 to June 2022

CDL B

Firearms License

Driver's License

Guard Card

CPR Certification

Armed Security License

Mental health first aid

June 2021 to June 2026

Assessments

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Nursing assistant skills — Proficient

August 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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