PROFESSIONAL SUMMARY:

Professional Business/Systems Analyst with over 7 years hands on experience in Requirement Gathering & Analysis and complete understanding of Project Cycle Management.

Interact with multiple project teams outside of my immediate span of coverage) through the complete delivery life cycle phase (inception, conception, elaboration & transition) in Agile & Waterfall.

Working knowledge of Amazon Web Services (AWS) and Cloud Data Management.

Proficient in creating business requirement documents (BRD), functional requirements documents (FRD), Use cases diagrams, Activity diagram, Class diagrams, Sequence diagrams, ANOC, EOC, Summary of Benefits, Plan Benefit Charts.

Solid knowledge on Scrum concepts like Scrum Team, Product Backlog, Sprint Backlog, Sprint Planning, User Stories, Daily Standup Meeting, Burn-Down and Burn-Up Charts, Velocity, Sprint retrospective, Sprint Review.

Proficient in SMART requirement gathering, performing appropriate analysis and business processes management with a strong knowledge of System Development Life Cycle (SDLC) using Waterfall, and Scrum methodologies.

Conducted and participated in Joint Application Development (JAD) sessions with stakeholders and system users to collect the Software Requirement Specifications (SRS).

Experienced in selecting and executing elicitation techniques such as Interviews, Facilitated Workshops, JAD Sessions, Brainstorming, Focus Groups, Observation, User Task Analysis, Documentation Study and Surveys and overall Process Reengineering.

Strong PMO, governance, analysis, and presentation skills, as evidenced in my past track record in producing various types of metrics like burn-down & burn-up charts, team productivity, weekly / monthly / quarterly status reports.

Created project charters, executive project deck, project plans, project cost sheets, change request, project closure, and status while allocating resources to projects using various project management tools.

Engaged with stakeholders and elicited business requirements, managed risk, issues and change requests.

Exposure to Client-side, and Server-side validations for request and responses of web methods to web services to assist the development team.

Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making and interpersonal skill with ability to interact and understand among different individuals at all levels of the project.

Experience in using SharePoint to share, manage, import and export documents for future references of project.

Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Risk Analysis and mitigation plan, Cost benefit analysis, and ROI analysis.

Risk and issues management, quality checks and change management.

TECHNICAL SKILLS:

Methodologies

Agile-Scrum, Waterfall, Extreme Programming, RUP, Spiral

Business Modeling Tools

MS SharePoint, MS Visio

Testing Tools

Rational Team Concert (RTC), JIRA, HP Quality Center, HP ALM

Project Management Tools

MS Visio, MS Word, MS Excel, MS Access, MS Power Point, MS Project, MS Office 365, Project Charter, Risk Register, Gantt Chart, PERT chart

BI Tools

MYSQL, Tableau, R, Python

Office Tools

MS Project, MS Word, MS Excel, MS PowerPoint, Outlook, Lotus Notes, SharePoint 2012-2016s, Office 365.

Business Analysis Skill Set

Eliciting & Soliciting/ Documenting Requirements, MoSCoW Analysis, GAP Analysis, SWOT Analysis, Root Cause Analysis (Fish bone diagram), UML Diagrams – Use Case, Activity Diagrams, Business Process Mapping, Meeting Facilitation, Conducting JAD sessions, User Acceptance Testing, Test Cases, RTM, BRD, FSD, FRD, SRS, Change Request.

Project Management Skill Set

Custom software development, packaged software development, Agile/Scrum development, data migration projects, strategic planning, cross-functional supervision, Budgeting, scheduling, requirements Management, vendor management, release management, process improvement, presentations and status reporting

Database

SQL Server, Oracle, MYSQL, MS Access

EDUCATION:

WorldQuant University - New Orleans, LA Master of Science

-Financial Engineering, Expected in 04/2023

University Of Massachusetts - Dartmouth - North Dartmouth, MA MBA

-Finance And Business Analytics, 01/2018

CERTIFICATIONS:

Corporate Gold Medalist in Financial Reporting Analysis

Hands-on Tableau Training for Data Science

Master Tableau in Data Science

Passed CFA Level 1

Bloomberg Market Concepts

Fixed Income Fundamentals

PROFESSIONAL EXPERIENCE :

Client: Apple, Austin, TX Sept 2022 – Sept 2023 Engineering Product Owner/ Business Systems Analyst

The project at Apple was to work with engineering teams closely through the design and development phase to finalize functional requirements, prepare design playback and demos for the UAT team once the project is implemented.

Responsibilities:

Collaborated with Product Managers to ensure that there is a comprehensive Business Requirements document.

Collaborated with Product Managers to ensure that there is a comprehensive Business Requirements document.

Created Functional Design Document that will be provided to the applicable engineering teams.

Ensured that Accessibility requirements are addressed and included in the Functional Design.

Ensured that Security requirements are addressed and included in the Functional Design.

Planned and facilitated the project playback to all interested parties prior to the start of feature development.

Assisted in modeling UI wireframes, mockups, graphic prototypes and documented end-users AS-IS workflow and TO-BE business processes.

Used RADAR to manage user stories and product backlog.

Worked with Project manager in tracking the project status by producing key project metrics like burn down, burn up charts and workflow diagrams.

Collaborated with cross functional teams using RADAR.

Worked with different teams and partnerships with business and other Engineering functions (Shared Service Groups).

Build dashboards with MIRO and Numbers using quantitative data sets.

Conducted Business Requirements, Functional and Technical Meetings with the business groups.

Assisted Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and planned accordingly and conducted project related presentations.

Elicited the requirements to understand business rules, business process models, business flow and followed the SDLC standard of the business in project meetings.

Coordinated and prioritized outstanding defects and system requests based on business requirements.

Elicited explicit and implicit requirements from business stakeholders.

Client: First Horizon Bank, Memphis, TN June 2021 – March 2022

Business System Analyst

The project at First Horizon and Company was to re-design, re-alter, and update from their previous database XNET to FIS Content Management (FCM) which is designed to book loans in commercial banking and Monitor Data Integration. It allows inputting all the information about businesses and individuals in the main application form that is tied up with number of other forms in a precise workflow.

Responsibilities:

Worked in a DevOps environment and acted as a liaison between technical team and business clients to accomplish application enhancement and production.

Assisted Project Manager in preparing the project schedules, milestone tracking and resource allocation using MS Project.

Gain an understanding of FIS Content Management (FCM)capabilities and identify opportunities to implement FIS Content Management (FCM)capability to meet or exceed business needs.

Acted as a trusted advisor with stakeholders, product owners, contributors, and technical resources to analyze project backlog, user requirements and resource limitations for the requirements.

Agile methodology was utilized for workflow development.

Assisted Product Owner and Scrum Master in maintaining product backlogs and user stories for User Interface (UI) and User Experience (UX) on web applications.

Assisted in modeling UI wireframes, mockups, graphic prototypes and documented end-users AS-IS workflow and TO-BE business processes.

Involved in installing, administering FIS Content Management (FCM).

Used JIRA to manager user stories and product backlog.

Used FIS as Content Management Tool.

Worked with Project manager in tracking the project status by producing key project metrics like burn down, burn up charts and workflow diagrams.

Installed, patched, Configured, and maintain FIS Content Management (FCM).

Collaborated with cross functional teams using Confluence.

Assisted Manager in preparing various reports based on our commercial clients’ service/maintenance inquires or concerns on 50+ products offered by transaction banking on a weekly basis for the head department.

Performed required follow-up activities with 20-to-30 clients daily via telephone and email, ensuring identified issues are resolved within prescribed time frames while following all banking and compliance regulations.

Active team member of the Implementation Team for Transaction Banking-Client Delivery.

Acted as a primary client liaison with Treasury Associates and Relationship Managers to ensure all set ups for cash management services were executed in a timely and professional manner.

Implemented requests for new and existing customers with Products including but not limited to; Online banking, Cash Pooling, Money Transfer.

Assisted Project Manager in Developing, implementing, training and managing the financial model and the models for current and future international operations.

Ability to act as an effective facilitator, communicator and negotiator for discussions that require the coordination between technology teams and SMEs to achieve desired functionality.

Conducted Change Management Request Meeting and documented issues and performed Cost Benefit and Impact Analysis.

Used Complex SQL queries using joins and sub-queries to test the reports generated by the different modules as a part of back-end testing.

Build dashboards with MS Visio and Excel using quantitative data sets of confidential financial data across the United States.

Worked with User Management and Subject Matter Experts to define system requirements, data definitions, cross-functional interfaces, and to validate the metadata repository.

Conducted Business Requirements, Functional and Technical Meetings with the business groups.

Assisted Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and planned accordingly and conducted project related presentations.

Elicited the requirements to understand business rules, business process models, business flow and followed the SDLC standard of the business in project meetings.

Prepared Requirement Traceability Matrices (RTMs) and managed all components of the business requirements.

Conducted weekly and monthly meetings to review the business processes and the project progress.

Coordinated and prioritized outstanding defects and system requests based on business requirements. Organized and performed User Acceptance Testing (UAT).

Abbvie Pharmaceuticals, North Chicago, IL August 2019 - June 2021 Business System Analyst

The scope of the project is to conceive, design, engineer, and implement data and software solutions that solve significant business problems, generate new proposals, and implement state-of-the-art technology platforms that drive productivity and efficiency gains across referral processing, drug dispensing, and quality functions. I was involved in gathering user and functional requirements to analyze competitive market strategies through analysis of related product, market, or shared trends by utilizing knowledge of Business Analytics and creating, processing, and executing necessary system lifecycle documentation through the Abbvie DRC system. I also provide support and maintain the quality of the manufacturing software systems for medical device, while ensuring compliance with world-wide regulatory bodies and Good Manufacturing Practice (GMP) regulations.

Responsibilities:

Gather user and functional requirements to analyze competitive market strategies through analysis of related product, market, or shared trends utilizing knowledge of Business Intelligence and Knowledge Management.

Apply knowledge, skills, technologies, and algorithms learned through Business Analytics & Data Mining to identify the needs of potential customers of the clients, as well as monitor the trend and needs of current customers, using business intelligence tools, and interpret and communicate results of data analysis and model output to clients accurately and effectively.

Create, process, and execute system lifecycle (SDLC) documentation through the Abbvie DRC system, such as interpreting large data sets, performing programming, and writing test scripts, conducting statistical and dynamic data modeling and form building.

Involved in reviewing test plans and test cases and ensuring test cases reflect user needs and also responsible for conducting user training and user acceptance testing (UAT) to ensure and verify the system is designed according to user needs.

Conduct functionality tests to ensure that intelligence is consistent with defined needs to ensure that proper resources are provided to all the project managers to achieve the required outcomes.

Create process flow diagrams on MS Visio.

Use valid statistical methods and tools to analyze large sets of data to facilitate daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Synthesize current business intelligence or trends to provide recommendations by supporting implementation of business solutions, identify business needs, and determine and carry out necessary processes and practices while monitoring progress and results.

Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.

Negotiate and understand the needs and expectations of multiple stakeholders and collaborate closely with developers to implement the requirements and testers during quality assurance through providing support for the development of business requirements and completion of software testing activities associated with the delivery of applications and models to clients.

Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Worked with User Interface UI / UX team to create report mock up's from wireframes to ensure that functionalities are captured and presented on the front end as per the BRD's.

Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

Client : Intuit Inc. Reno, NV Apr 2018 – June 2019 Business Analyst/ Risk Analyst

Intuit is a global technology platform that helps customers and communities overcome their most important financial challenges. Intuit develops business and financial management software for small and medium-sized businesses. Scope of the project was to minimize fraud risk on their platform. As a Business Analyst, I was responsible for providing financial insights informed by data to drive process improvements and cost savings for business units.

Responsibilities:

Partnered with cross functional stakeholders: IT-Project Managers, developers, and business team leaders at multiple locations. SDLC methodologies used were a combination of Waterfall and Agile. Led global teams for successful customer and user experience.

Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC).

Conducted Story Grooming sessions to prioritize requirements to streamline app with responsive interface.

Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes.

Worked with business and customers on new initiatives by conducting interviews at both in-house and client locations, gathering and analyzing requirements for what data will be helpful to reach the desired project goals.

Manage Salesforce release activities and administration of instances and support.

Establish strong partnership and collaboration with business areas to drive Salesforce.com usage and adoption.

Analyzed business needs and worked with non-technical teams to overcome challenges worked with business users, stakeholders and SMEs amongst the organization.

Involved depth understanding of Credit Risk management for the application.

Conducted Asset Management, Risk Analysis of the Requirements and Traceability focus areas of the various projects and worked with the project team to help them identify the high-risk areas.

Analyzed and document Functional and data requirements on various aspects of the project including trade, positions and limits related to Derivatives, Fixed Income Bonds, and other Securities.

Utilized Agile Scrum methodology, participated in daily stand-up meetings, sprint planning meetings, sprint review meeting, and retrospective meetings.

Carried out phone calls with properties to gather their information and resolved their problems.

Participated in sprint planning to conclude the user story points and the effort estimates.

Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint.

Assisted with monitoring and assessment activities such as reviewing databases and source documents to populate monitoring and assessment protocols, analyzing compliance implications, and attending and taking minutes during monitoring meetings.

Performed early detection, prevention, and minimization of losses through review of suspect transactions as generated by transaction monitoring systems.

Provided general assistance to the Compliance Department by monitoring systems to identify suspicious / fraudulent activity.

Addressed identity theft and advised recommended actions to take to clear their credit and protect against future fraud.

Analyzed the various broker dealer products like Securities Lending and Borrowing using SQL and Microsoft Excel, help categorize them as Right Way Risk or a Wrong Way Risk and determine the Collateral Data for Margining and Risk purposes per the requirements.

Executed and performing the day-to-day resolutions of complex problems and escalated client complaints.

Researching, resolving, documenting, and responding to customers regarding fraud.

Assisted in identifying the strengths and weakness of the programs’ infrastructure, including systems, tools, policies, and reporting to assess the current state of the programs against industry best practices and develop a gaps analysis.

Assisted customers with filing police identity theft reporting.

Providing additional analyses where needed to determine inefficiencies within the department and implement the fixes to these problems.

Identified and implemented best Policies and Procedures adapted by the industry and evaluate various investment risk associated with investment tools being evaluated.

Continuously monitored any change in policies affecting the operations of the company.

Created Use Case diagrams, Activity Diagrams, Class Diagrams for developing feature for the web application using MS Visio.

Worked on backlog grooming items and presented items can be picked up in next sprint.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Client: Regions Bank, Birmingham, AL Oct 2015 – Mar 2018

Business Systems Analyst

Project was to support Managed Accounts in new business conversions, technology conversions, audits, analysis of current business processes to create efficiencies; facilitate relationships with vendors to communicate the needs of the business lines and aide in creating solutions.

Responsibilities:

Excelled as a liaison between the trading desk and developers to expose informational, analytical, and workflow- optimizing needs.

Incorporated Agile to create Business Requirement Document Specifications using MS Visio and MS Word

Performed manual, functional, regression, usability, acceptance, and ad-hoc testing of Web-based applications.

Drafted pitch presentations and Confidential Information Memorandums developed investor and strategic buyer. target lists, coordinated diligence calls, and facilitated the flow of information during the due diligence process.

Facilitated collection of requirements from system users and preparation of business requirement documents that provides appropriate scope of work for the technical team to develop the required process.

Gathered Business Requirements, analyzed data/workflows. Defined the scope, financial projections and cost/benefit analysis and archiving process.

Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), and User Interface Design.

Conducted JAD session and interviewed Subject Matter Expert (SME) for requirement gathering.

Utilize MS Project to define, sequence, estimate duration and assign resources of activities for the project schedule.

Prepared investment presentations and offering memoranda for the board of managing directors and capital partners.

Coordinated schedule/audit agenda with the vendor and participating internal personnel: business partners, compliance, legal and operations risk management.

Served as liaison between the Business, Data Modelers and the ETL team to ensure that the data warehouse was implemented according to the business needs. Interacted with the Business Intelligence team to understand the

designing of the new data warehouse.

Worked as an Interface between the users and the different teams involved in the application development for a better understanding of the business and IT processes.

Analyzed Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Business Process Modeling.

Prepared basic SQL test scripts analyzing complex test scenarios and conducted System Integrated Testing (SIT), User Acceptance Testing (UAT).

Using Agile provided technical leadership and expertise in the reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of the existing QA process.

Assisted in user testing of systems, developing, and maintaining quality procedures, and ensuring that appropriate documentation was stored in SharePoint repository.

Preparation, reviewing and execution of Test Cases.

Conducted Data analysis using SQL on the backend databases for producing mapping documentation and transformation rules for developers.

Created and executed SQL queries to validate the data to verify the front end correctly displays data.

Developed Stored Procedures, Functions, Tables, Views and other T-SQL code and SQL joins for applications.

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