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Practical Nurse Customer Service

Location:
North Carolina
Posted:
December 11, 2023

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Resume:

Stephanie Callaham

**** ******** ******, **********, ***** Carolina 27405

Cell: 336-***-****

Email: ad1vuz@r.postjobfree.com

Objective

LPN that functions as a member of healthcare team by demonstrating an exceptional degree of practical nursing knowledge and skills necessary for self direction in carrying out leadership of the day to day operations and serves as the expert in clinical care skills

Qualifications

●Demonstrates knowledge, experience, skill and self motivation to carry out complex patient assignments

●Highly skilled in providing quality nursing service to patients

●Knowledge of providing direct care and nursing service in accordance to nursing practice

●Hands on experience in providing ongoing education to patients and family relevant to the disease process

●Communicate calmly, courteously and professionally with all patients, personnel and visitors while maintaining confidentiality in accordance with HIPPA

●Objective thinker with the ability to follow directions precisely

●Demonstrated ability to deal with difficult situations effectively

●Experience Supervisory Role

●In depth knowledge of obtaining vital signs, patient history, and laboratory specimens

●Demonstrated ability to review patient chart, treatments, record and report experimental symptoms, reactions and changes in patient conditions

●Over twenty years of experience in Nursing

Professional Training

●Lincoln Technical Institute, Edison, New Jersey

Course of Study: Nursing LPN Graduation 2012

●Department of Health and Social Services, Freehold, New Jersey

Course of Study: Certified Nursing Assistant 1993

●Contact Tracing Bloomberg School of Public Health 2020

Work Experience

Well Care Home Health of the Triad

Licensed Practical Nurse-January 2021 to Current

●Monitoring patients’ overall health during every visit

●Collaborates with MD and RN to provide care to complex/specialized patient centered care

●Changing bandages, wound dressings, and catheters

●Exercise independent judgment and require minimal supervisory oversight

●Ability to observe physical and emotional changes in patients, exercise sound nursing judgment and demonstrate appropriate action

●Possess the knowledge and skill to promptly recognize potential urgent/emergent patient care situations, seek team assistance as appropriate

●Complete all required documentation in a timely manner for month end closing

●Remaining on-call for patients who have healthcare emergencies, demonstrating commitment to patient satisfaction through prompt attention to telephone calls/messages and secure messages

●Serve as a preceptor for new employees

AuthoraCare Hospice

LPN Clinical Call Center October 2021 to Current

●Ability to represent the agency professionally

●Maintained confidentiality and able to articulate Hospice philosophy

●Excellent customer service skills with patient focus that are in accordance with policies and procedures

●Strong communication skills with the ability to engage and interact with a diverse population and relay information appropriately to meet customer needs

●Ability to collect information and then disseminate as appropriate

●Ability to exercise sound judgment in communication with customers

●Promptly answers, screens and process all in coming calls from patients, respond to urgent calls and refer to nursing staff for resolution

●Ability to track all incoming calls via log with issues/concerns and results

●Will follow-up with any outstanding issues prior to identified time period following customer service protocols and communicate with all involved parties

●Responsible for entering nursing schedules into clinical software. Performs various other clerical duties as needed and available to the nursing department

Wellpath

Licensed Practical Nurse-January 2019 to March 2020

●Under supervision of a Registered Nurse (RN), assists in the assessment of the physical, psychological and social dimensions of patients in the Health Care Unit and, as necessary, in the housing units.

●Assists in planning an individual treatment program by using available resources in planning care, and consults with RNs and other staff as appropriate while applying knowledge and resources in planning care and patient teaching.

●Implements individualized treatment programs as directed by the Health Care Practitioner.

●Count controlled substances, syringes, needles and sharps at the beginning of each shift with another staff member and sign count logs.

●Implements clinical and technical aspects of care in accordance with established policies, procedures and protocols. Intervenes with proper safety techniques, procedures and standard precautions.

●Responds to a code or health emergency within standard guidelines.

●Implements medical plan through administering medications in accordance with Health Care Practitioner's orders and protocols: Administers medications according to proper techniques and procedures including IV therapy and all other approved routes of administration. Uses pharmacy knowledge and available resources to include drug reaction and overdose in administration of medications.

●Implements medical plans through obtaining diagnostic tests in accordance with Health Care Practitioner's orders and protocols: Obtains body fluid specimens and performs EKG's using proper techniques and procedures. Communicates information to ancillary departments using an established referral process.

●Assists the Health Care Practitioner in medical or minor surgical procedures as necessary and/or requested to meet individual needs of patients.

●Implement nutrition and therapeutic diet plans through proper techniques and procedures as ordered by Health Care Practitioner.

●Documents nursing encounters using the SOAP form of charting as required by policy and procedure.

●Communicates information to nursing staff, physician, health care unit supervisory personnel and other staff as necessary.

●Respects dignity and confidentiality of patients.

● Apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.

● Pay close attention to details.

●Serve in leadership role to optimize clinical efficiency and assisting other staff to improve efficiency

Guilford Health Care Center Greensboro, North Carolina

Licensed Practical Nurse-February 2014 to June 2020

●Responsible for subacute unit admissions and discharges

●Recognized and reported symptoms that indicated changes in the condition of the tracheostomy and ventilator patients to the physician.

●Provided nursing care and services that were in accordance with Facility patient care and general medical policies.

●Adhered to strict aseptic technique when performing treatments.

●Recorded patient’s condition in the Nurses notes.

●Administered medications and treatments prescribed by the physician.

●Maintained the patient’s equipment and room as necessary for patient care.

●Assisted health care providers, registered nurses and allied health professionals with examinations, treatments, special tests and routine procedures.

●Obtained patient health history, laboratory specimens, vital signs and administers TB skin tests.

●Reviewed patient charts; records and reports observed symptoms, reactions, treatments, and changes in patient’s conditions.

●Scheduled and coordinated paperwork for patient transfers to medical facilities or outside health care providers.

●Implemented health care practitioners orders and documents all patient contacts using the POMR format.

●Practiced safety,environmental and infection control methods. Performed additional duties as assigned

Encompass Home Healthcare

Licensed Practical Nurse- June 2015 to March 2016

●Assess patients’ condition during every visit and chart your observations

●Perform evaluation tasks, including vital signs and medication review

●Administer medication as prescribed by the patient’s Physician

●Dress or redress open wounds and assess progress of healing

●Educate patients and their families on proper home health care strategies and procedures

●Coordinate with Occupational Therapists, Physical Therapists, Physicians and anyone else involved in the patient’s care plan

●Provide palliative care as needed to keep the patient comfortable

●Make recommendations for devices or tools that might improve the patient’s quality of life

●Listen to the patient/family and respond to concerns or requests

Libertywood Nursing, Thomasville, NC

Licensed Practical Nurse- July 2014 to February 2015

●Assist the RN to plan and coordinate nursing care.

●Maintain reports of care and assessments.

●Promptly report to physician, family and supervisor changes in individual health status.

●Order medication, as well as medication administration.

●Supervises and assists other staff in caring for individuals.

●Attend staff meetings and assist with training of staff.

Care One at King James, Atlantic Highlands, New Jersey

Licensed Practical Nurse-March 2012 to June 2014

●Receive report from night nurse, count narcotics, check emergency kit and accept keys

●Prepare nursing assistant assignments and explain all pertinent resident care to nursing assistants

●Supervise breakfast service to assure proper diet is served and residents are assisted as necessary

●Make rounds, assess unstable residents

●Document all medications (tube feedings included) and treatments administered

●Supervise application and removal of all restraints

●Supervise distribution of nourishments

●Supervise prompt response to residents call lights

●Order medications as necessary

●Supervise all resident care and assist with direct resident care as necessary

●Observe, evaluate, report and document all changes in resident conditions

●Complete quality assessment and assurance duties as assigned

●Participate in resident care conferences

●Admit or assist in admission of new resident

●Receive medication delivery from pharmacy and check all drugs received, document proof of medication received according to facility protocol



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