Diamonds Matthews

Baton Rouge, LA *****

ad1vux@r.postjobfree.com

+1-225-***-****

I am an experienced customer service and Human Resources specialist with demonstrated history of excelling in the support role of various industries KEY COMPETENCIES

• Proficiently handling customer inquiries, complaints, billing questions, and payment extension/ service request.

• Solid foundation of customer care and relations with vast experience in the field, and ability to maintain a calm and composed manner when dealing with potentially explosive client Situations.

• Meeting performance targets in all areas such as speed,accuracy,volume,customer satisfaction, and conflict resolution.

• Maintaining great communication skills.

• Detailed oriented.

• Experienced at working through high call volumes. I attend Southern University A&M college where I study Nursing while minoring In Biology! During my years at

southern I maintain a 3.7 GPA!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

I provide my own transportation

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Service Specialist

Vivint Smart Home - Baton Rouge, LA

August 2022 to Present

Prepares work to be processed by:

• gathering

• sorting

• organizing

• recording data

• information and documents.

• Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.

Security Officer

Metro One Security - Baton Rouge, LA

June 2022 to Present

• Secures premises and personnel by patrolling property

• monitoring surveillance equipment, and access points.

• Investigates security breaches, incidents, and other alarming behavior.

• Controls traffic by directing drivers. -

• Completes reports by recording observations, information, occurrences, and surveillance activities. Insurance Sales Agent

Primerica - Baton Rouge, LA

October 2021 to May 2022

Explains Various insurance policies and products to potential and existing clients. Guides clients to select the best coverage to meet their needs. Call Center Customer Service Representative

United healthcare/ Optum technology - Baton Rouge, LA October 2021 to January 2022

Taking inbound calls

Reset passcodes

Verify health information/insurance Work from home CNA/Caregiver

Southside Gardens Assisted Livig - Baton Rouge, LA July 2020 to November 2021

Certified Nursing Assistant performs many basic care tasks for patients such as:

• grooming

• dressing

• bathing

• eating and exercising

• CNAs also assist the nursing staff with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing.

• Answering calls of family members

Recpetionist

Vanyvila Nails - Zachary, LA

May 2020 to November 2021

A Receptionist job description inquires:

• Serving visitors by greeting, welcoming, and directing them appropriately.

• Notifying company personnel of visitor arrival.

• Maintaining security and telecommunications system.

• Informing visitors by answering or referring inquiries.

• Directing visitors by maintaining employee and department directories.

• Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.

• Operating telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keeping a safe and clean reception area by complying with procedures, rules, and regulations.

• Supporting continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contributing to team effort by accomplishing related results as needed. Student Worker

Southern University and A&M College - Baton Rouge, LA June 2019 to August 2021

• excelling academically

• using office equipment

• handling the correspondence

sorting mail

• transferring phone calls to appropriate staff

• completing other tasks as assigned by supervisors. Customer Service Representative

AT&T - Baton Rouge, LA

November 2019 to June 2021

Listening to customers and helping to resolve their issues so that they remain happy and loyal. Assisted with bill payments and other inquiries about accounts. Hostess

Lagniappe

June 2018 to May 2020

being a hostess one must be able to do/ have the following:

• Ability to provide top notch customer service in a fast-paced environment.

• A positive attitude and ability work well under pressure with all restaurant staff.

• Does high-quality work while unsupervised.

• Able to work in a standing position for long periods of time.

• Able to safely lift and easily maneuver trays of food when necessary.

• Willing to follow instructions and ask questions for clarification if needed.

• Able to handle money accurately and operate a point-of-sale system.

• Have excellent communication skills

Popeyes Cashier

Popeye's Restaurants - Zachary, LA

March 2016 to May 2018

Interpersonal skills such as:

• customer service

• communication

• sales abilities

• mathematical ability

• organization

Crew Member

Popeye's Restaurants - Zachary, LA

January 2016 to May 2018

A crew member is part of a team that performs specific roles and duties across a wide range of industries. Their work primarily involves

• customer service and/or physical labor

Education

Associate in Nursing

Southern University A&M College - Baton Rouge, LA

August 2018 to Present

High school diploma

Zachary High School - Zachary, LA

January 2014 to May 2018

Skills

• Waitress

• Host

• Customer Service

• Restaurant Experience

• Serving Experience

• Caregiving

• Nursing

• Vital Signs

• Telecommunication

• Math

• Microsoft Word

• Excel

• Home Care

• Senior Care

• Childcare

• Experience with children

• Recruiting

• Driving

• Filing

• Customer support

• Conflict management

• Analysis skills

• Communication Skills

• Patient Care

• Hospitality

• Call center experience (2 years)

• Active listener

Awards

Deans List

April 2019

A Dean's List is an academic award, or notation, used to recognize the level of high scholarship demonstrated by students in a college or university. It is often synonymous with honor roll and honor list, but should not be confused with honours degrees. ... Dean's List is an honorary roll assigned to the top students.

Certifications and Licenses

Driver's License

Groups

Living Faith Youth leader

June 2018 to Present

Work with the youth, their parents, and volunteers to develop and publish a yearly plan with regular social, educational, spiritual, and/or mission oriented events meant to develop and maintain a vibrant program.

Additional Information

Call center experience 2 years

Contact this candidate