Customer Service Call Center

SUSAN FACCONE

CHERRY TREE, PA, *****

724-***-**** (C)

724-***-**** (H)

************.***@*****.***

PROFESSIONAL SUMMARY

SERVICE-FOCUSED CUSTOMER SERVICE

REPRESENTATIVE/ADMINISTRATIVE ASSISTANT VERSED INT MANAGING APPOINTMENT BASED SCHEDULES AND MAINTAINING ACCURATE RECORDS. CULTIVATES LOYAL CLIENTELE AND RETAINS CUSTOMER SATISFACTIONS BY DELIVERING EXCEPTIONAL

SERVICE.COMMUNICATIVE AND ORGANIZED WITH FREQUENT

COMMENDATIONS FOR QUALITY AND EFFICIENCY. TECH-SAVVY AND WELL-VERSED IN JOB-RELATED SOFTWARE SUCH AS WORD, EXCEL, AND CRM.

RECOGNIZED FOR DISPLAYING CONSISTENT PROFESSIONALISM AND QUICKLY LEARNING ANY TASK NEEDED TO SUPPORT A BUSY COMPANY. HIGHLY ORGANIZED WITH A TALENT FOR MULTITASKING USING SUPERIOR TIME MANAGEMENT AND DECISION-MAKING SKILLS. SKILLS

● MANAGEMENT

● MEDICAL TERMINOLOGY

● CALL CENTER SUPPORT

● CONFLICT RESOLUTION

● INTERVIEWING AND HIRING

● COMPUTER COMPETENCY

● MS WORD, AND OTHER APPLICATIONS

● TYPING 40-50 WPM

● CUSTOMER SERVICE

● ATTENTION TO DETAIL

● TRAINING

● ORGANIZATIONAL

● SCHEDULING

● CRM

● PERSONAL CORRESPONDENCE

● CALENDAR MANAGEMENT

● INVOICE PROCESSING AND FILING

● BUSINESS WRITING

● DATABASE ENTRY

● TRAVEL COORDINATION

● CLIENT SATISFACTION

● CUSTOMER FRIENDLY

● SPREADSHEET MAINTENANCE

EXPERIENCE

AMERICAN INCOME LIFE (100% REMOTE)

LIFE INSURANCE AGENT’

01/25/2023-11/29/2023

DUTIES:

INSURANCE SALES WITH A FOCUS ON UNION, CREDIT UNIONS, AND ASSOCIATION MEMBERS.

COMMISSION BASED

PERSONAL ASSISTANT (PRIVATE CLIENT)

MAGGIE SMART FARMS-RED BLUFF, CA

DUTIES:

PERFORM CALENDAR MANAGEMENT AND SCHEDULING OF

APPOINTMENTS FOR MR. SMART ORGANIZING TRAVEL

ARRANGEMENTS, INCLUDING FLIGHTS, HOTELS, AND

TRANSPORTATION

PREPARED DOCUMENTS SUCH AS REPORTS, PRESENTATIONS, AGENDAS AND CORRESPONDENCE

ANSWERED INCOMING CALLS AND EMAILS PROMPTLY

MANAGED SUPPLIES FOR THE FARM (RACE HORSES)

CREATED EXPENSE REPORTS USING ACCOUNTING SOFTWARE

SUCH AS QUICKBOOKS

SORTED MAIL DAILY

PROCESSED INVOICES AND TOOK ORDERS FROM MR. SMARTS FURNITURE STORE

MANAGED HOUSEHOLD STAFF AND MEDICAL STAFF FOR MRS. MAGGIE SMART.

THIS WAS AN EXTENSIVE POSITION. I LIVED ON THE PROPERTY AND WAS AVAILABLE TO WORK DIFFERENT HOURS ACCORDING TO HIS NEEDS. I STAYED WITH HIM UNTIL HE PASSED AWAY. EMERGENCY ROOM NURSE

LRGH (LACONIA REGIONAL GENERAL HOSPITAL)

LACONIA, NEW HAMPSHIRE,

12/1998-09/2010

DUTIES:

PERFORMED ASSESSMENTS AND TRIAGE PATIENT BASED ON

ACUITY LEVELS

ENSURE PATIENT SAFETY BY MONITORING VITAL SIGNS,

ADMINISTERING MEDICATIONS AND PROVIDING PAIN

MANAGEMENT

PROVIDED DETAIL INSTRUCTIONS UPON DISCHARGE

MAINTAINED ACCURATE DOCUMENTATION

COORDINATED PLAN OF CARE WITH PHYSICIANS

MANAGED MULTIPLE HIGH STRESS SITUATIONS WHILE

MAINTAINING A CALM, PROFESSIONALDEMEANOR

UTILIZED CRITICAL THINKING SKILLS AND SOUND JUDGMENT S.A.N.E. (SEXUAL ASSAULT NURSE EXAMINER)

LRGH (2005-2010)

PERFORMED PHYSICAL EXAMINATIONS OF SEXUAL ASSUALT

SURVIVORS TO DOCUMENT EVIDENCE, COLLECT SPECIMENS

AND PROVIDE TREATMENT

PROVIDED EMOTIONAL SUPPORT, CRISIS INTERVENTION AND REFERRALS TO APPROPRIATE RESOURCES

CONDUCTED FORENSIC INTERVIEW

PHOTOGRAPHED INJURIES

COLLABORATED WITH LAW EMFORCEMENT

MAINTAINED PROPER CHAIN OF CUSTODY

ASSESSED PATIENT NEEDS, PRIORITIZED TREATMENT

ACTED AS A PATIENT ADVOCATE AND ENSURED PATIENT

SAFETY

THIS AS A VOLENTEER POSITION IN THE CALL CENTER WHILE WORKING AT LRGH.

NURSE MANAGER OF 40 BED ORTHOPEDIC UNIT

MERIDIAN HEALTH SYSTEMS

BRICK NJ 01/1985-12/1998

DUTIES:

DEVELOPED AND IMPLEMENTED NURSING POLICIES AND

PROCEDURES

PROVIDED GUIDANCE TO STAFF

PARTICIPATED IN THE RECRUITMENT, INTERVIEWING, SELECTION, ORIENTATION OF NEW EMPLOYEES

ASSISTED WITH BUDGETING PROCESS BY FORECASTING

STAFFING NEEDS AND SUPPLIES

EVALUATED PERFORMANCE OF INDIVIDUAL STAFF MEMBERS

AGAINST ESTABLISHED STANDARDS

MAINTAINED ACCURATE STAFF RECORDS

PROVIDE ONGOING EDUCATIONAL OPPORTUNITIES FOR STAFF RESOLVED CONFLICTS AND MAINTAINED EXCELLENT CUSTOMER SATISFACTIONS BY QUICKLY RESOLVING ANY ISSUES

EDUCATION AND TRAINING

CURRENTLY ATTENDING DEVRY UNIVERSITY

OBTAINING A BACHELOR'S DEGREE IN

BUSINESS ADMINISTRATION WITH A CONCENTRATION IN

MARKETING AND SALES

ASSOCIATES DEGREE

OCEAN COUNTY COLLEGE

TOMS RIVER NJ

GRADUATED 1989

NURSING DEGREE

OTHER

I AM A FREELANCE WRITER CURRENTLY WORKING ON 2 WEBSITE ONE FOR A NEW BUSINESS OWNER

THE OTHER ONE IS A FORMAT FOR WRITERS, POETS, SONGWRITERS AND ARTIST TO DISPLAY THEIR WORK

I DO CONTENT WORK FOR SMALL BUSINESSES

REFERENCES UPON REQUEST

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