Customer Service

Harry Frank Clark

813-***-**** ********@*****.***

Harry Frank Clark is an experienced professional with a diverse work history. He is mature, exercises good judgement, focused, and well organized. He works well as a team player. Able to multitask and handle a large volume of work in a timely manner. Computer literate and has good internet skills. Excellent oral and written communication skills. Outstanding customer service skills. Very positive attitude about life.

Applied Technology Diploma July 2021

Education Erwin Technical College Medical Billing/Coding Tampa, FL 33610 August 2020 – July 2021

National Technical Honor Society Member 2021

AAPC Membership – Tampa Chapter 2023-2024

Key Skills

Excellent Customer Service Skills, Telephone Etiquette, Effective Team Communication, Active Team Player, Accurate Data Entry and Typing Skills, Computer Literate, Microsoft Office, Proficient English Grammar and Spelling, Writing and Copy Editing, Attention to Detail, Critical Thinking and Analysis, Patient Communication, Patient Accounts, Patient Assessment, Medical Records, EHR Software, Epic, eClinicalWorks, Kareo, Knowledgeable Medical Terminology and Anatomy, HIPAA Compliance, ICD-10 Coding, ICD-10-PCS Coding, CPT-4 Coding, HCPCS Coding, Preparing for CPC Exam in January 2024.

Employment

HIM Document Imagining Specialist – AdventHealth-Tampa, Tampa, FL, June 2023 to August 2023. Three month assignment through Randstad Staffing. Downloaded, printed and saved medical records as pdf files. Uploaded medical records to EPIC and created new folder for each date. Temporary job through Randstad Staffing Tampa.

Patient Resources Specialist – Tampa Family Health Centers, Tampa, FL, September 2022 October 2022. Responsible for screening all patients with no or low coverage plans to determine if patient qualifies for sliding scale program based on family size and proof of income.

Customer Service Rep--ATS Healthcare, Wesley Chapel, FL, November 2021 to January 2022.Customer Service to patients about the status of their accounts. Inbound and outbound calls. Verification of account on every call. Following HIPAA Compliance in protecting patient information.

Retired January 2019. Returned to school in August 2020 and completed program in Medical Billing and Coding in July 2021. Erwin Technical College, Tampa, FL.

Security Officer—Securitas, Tampa, FL, October 2018 to January 2019. Security Officer—US Security Associates, Tampa, FL, June 2018 to September 2018.

Security Officer—Allied Universal, Tampa, FL, July 2016 to January 2018

Security Officer—G4S Secure Solutions, Tampa, FL, May 2009 to July 2016

Other Education

Georgia State University, College of Public and Urban Affairs, Atlanta, GA M.S. Urban Studies, March 1983.

University of Southern Mississippi, Hattiesburg, MS B.S. Sociology/Pre-Social Work, August 1974.

*Other Employment History—see attachment.

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