Caroline Sanders-Biletnikoff

Available to discuss a challenging and responsible position where my education and experience can be fully utilized to our mutual benefit. 2018-present Yankee Candle, San Francisco Premium Outlets Livermore, CA Sr. Sales Associate/Assistant Manager

Scheduling of staff, executing floor sets to company standards, train/mentor new associates, cashier, customer service, sales, stocking, assists Store Manager by completing delegated tasks in a timely manner.

#1 Sales Associate-top performer, consistently meets/or exceeds company sales goals while providing excellent Customer Service to all Yankee guests. Excellent at establishing rapport, asking open ended questions, and handling objections/rebuttals. Upselling the guests all the way to cashwrap increasing the stores sales to goal overall percentage. 2015-2017 Empire State K-9 Training (Formerly Sanders K-9) New York, NY Office Manager/Sales&Marketing Specialist/Personal Assistant, etc.

Scheduling of staff, client boarding and training sessions with trainer.

Handled all inquiries, assisted with sales and implementation of client contracts, scheduling classes/boarding, billing, collections, etc.

Handling of dogs and shifts related to boarding and training.

Marketing/Advertising to obtain new clients. (Thumbtack, Ads in Pet Gazette, Back Nine, Yelp, Google, Bing, Yahoo, Angie’s List, Instagram, Facebook, Bluehost & Wix Website Design, etc.)

Perform duties remotely via telecommuting

2011-2012 ECi Solutions, Inc. Ft Worth, TX

Sr. LBMH Industry Specialist

Generate qualified sales cycle appointments for sales specialists through cold/warm outbound telephone prospecting as well as direct marketing functions into a given territory.

Perform duties remotely via telecommuting.

Continue to develop and utilize Salesforce.com database.

Mentor/lead role for New Hire trainees.

Accomplishments: Top performer in position 2011-2012. 109% of goal on qualified leads. 11 % conversion rate-lead to sale, resulting in

$332,163.97 revenues for the company.

1998-2008 Epicor, Inc (Formerly Activant Solutions/CCITRIAD) Livermore, CA Sr. Prospecting Specialists - Major Accounts

Generate qualified sales cycle appointments for sales specialists through cold/warm outbound and inbound telephone prospecting as well as direct marketing functions into a given territory.

Meet the minimum quota of 100% attainment in all areas (contacts, appointments, quality of appointments and system sale conversions of new business).

Implemented and developed rollout of Salesforce.com program for team.

Mentor for New Hire trainees.

Performed job onsite as well as 100% telecommuting for 4 years. Accomplishments: Received Q199 Quarterly Recognition. (Attained 159% of quota). Attained 127% of annual quota Fiscal year 1999. Won trip to Maui, HI., Gold Club Recognition for top Performer of the year, 1999, and St. Thomas, VI, in 2000, 120% of quota. Top performer and ranked #1 1999-06.

Tracy, CA 209-***-****

ad1vtr@r.postjobfree.com

Objective

Experience

Promoted to this position from that of a Sr. Industry Specialist in 2005. Attained highest lead to close sales of 7.5million in FY06, and received “Million Dollar Club,” awards in the Lumber & Hardware Segments of our target markets.

1996-1998 Etinuum (Formerly Protocall/Intek Info Inc.) Livermore, CA Sr. Production Manager

Responsible for working in a call center to generate leads, and supervising the efforts of fifty personnel. Duties include:

Directing Staffing, training and performance evaluations to develop and control sales program.

Finding innovative methods of increasing sales revenues, motivating sales representatives, and assessing sales abilities of new-hire candidates.

Effectively prioritizing and organizing workloads in a constantly changing environment to meet daily and weekly deadlines.

Consult clients on call routing/call handling into call center and manage budgets accordingly.

Managed 60% of the call center’s business through Inbound Campaigns. (Sony, Sega, BlueShield, Safeway Rewards Card).

Accomplishments: Promoted to this position from that of a Production Manager after 10 months. Certified Programmer of Aspect communications switch. Licensed Insurance Agent for Individual Family Plans.

1988-1996 Zacson Corporation Pleasanton, CA

Sales Manager

Responsibilities include meeting and exceeding all goals for client areas on a daily, weekly, monthly, and quarterly basis. Also, the administration and supervision of 12 Teleservices Representatives (T.S.R.’s), in a fast-paced environment for Sun Microsystems.

Implementing sales programs and policies to promote the sale of consumer products and services. (Mainly high-tech clients, HP, Amdahl, The Learning Company, Sun Microsystems, Pacific Bell, etc).

Processed renewals of Sun Microsystems hardware and software maintenance contracts.

Preparing periodic sales report showing sales volume and potential sales, and assigning sales territory to sales personnel.

Insuring orders are filled in a timely manner and immediately notifying customers of any delays.

Consulting with sales personnel as well as the client to generate sales and discuss problems related to sales.

Accomplishments: Commended for being a Top Performer by clients and supervisors. Promoted to Sales Manager at Sun Microsystems, from that of a lead position. Ohlone Community College Fremont, CA

Completed Classes in General Education.

Numerous Company Sponsored Classes in Sales, Computers, and Management. Ability to create and present an excellent image of the company and its services to customers, and to coordinate and communicate well with clientele and management at all levels and efficiently meet objectives.

REFERENCES AVAILABLE UPON REQUEST.

Education

Strengths

Contact this candidate