LATANYA ATKINSON

Charlotte, NC

ad1vsn@r.postjobfree.com

+1-910-***-****

PROGRAM MANAGEMENT PROJECT MANAGEMENT LEADERSHIP QUALIFICATIONS

Work Experience

Sr. IT Project Manager

GoHamm Investments - Greensboro, NC

January 2021 to Present

· Created a project plan with direction, work structure, timeline, risks, and budget necessities identified in the statement of purpose.

· Managed multiple projects concurrently through the full life cycle including managing marketing strategies.

· Created and maintained the project in SAP, ServiceNow, and MS Project to ensure all project related documents were completed and filed in a timely manner.

· Generated and distributed project related reports to stakeholders and appropriate teams.

· Resolved all project issues, concerns, and questions only escalating those that required executive level approval.

· Collaborated with cross functional teams to drive the project efficiency and budget adherence.

· Reviewed and/or approved department expense reports, invoices, and purchase orders.

· Created project management policies, metrics, processes and standards for governance.

· Communicated issues with stakeholders weekly ensuring full disclosure and transparency.

· Created and conducted surveys to identify needs based on projected production processes, changes, and other factors to gage customer satisfaction.

· Coordinated procurement of department, team, and project related supplies.

· Catalogued all project manuals, training manuals, multimedia visual aids, and other educational materials.

· Created all approved project memos or communications and led project specific meetings. Implementation Program Manager

Adecco Truist Bank - Wilmington, NC

December 2019 to December 2020

· Presented the program and project plan to stakeholders, leadership, and project managers to highlight deliverables, timelines, and budget to mitigate potential risks.

· Traveled to site locations to assist with and oversee new implementations to quickly address potential issues or concerns.

· Created a strategic program plan based on the SLAs (Service Level Agreements) stated in the SOW

(Scope of Work) following Agile and Waterfall standards.

· Led cross-functional teams to assess workload allocation to increase team productivity for all PMO initiatives.

· Planned the organization of all program deliverables in accordance with mission statements and deliverables.

· Prepared and presented status reports to leadership, managers, and customers regarding program or project updates.

· Tracked all issues in ServiceNow and performed weekly audits for timely resolution,

· Generated reports in MS Excel utilizing macros, pivot table, v-lookup, etc.

· Regularly reviewed and updated program plans to ensure deliverable adherence.

· Acted as a liaison between stakeholders, leadership, project managers, and technical teams.

· Established overall team performance standards to ensure customer satisfaction.

· Facilitated recurring meetings to gage team morale, address issues, reallocate workload, etc.

· Composed all program official communications to leadership, stakeholders, and project teams. IT Project Manager

NC FAST NC DHHS - Raleigh, NC

January 2013 to November 2019

· Oversaw implementation and training of NC Fast (ERP system) in 100 North Carolina counties.

· Executed proof of concept for implementations to validate project feasibility.

· Conducted post-implementation audits in ServiceNow to ensure all issues were resolved.

· Created PowerPoint presentations to efficiently present status updates, training, and reports to leadership.

· Communicated with stakeholders to identify and resolve issues throughout implementation process.

· Managed all aspects of the project from conception to completion as the point of contact for the project.

· Conferred with management and conducted surveys to identify needs based on projected production processes, changes, and other factors.

· Reviewed project plans monthly to ensure timeline, budget, and compliance adherence.

· Created a detailed project plan identifying all initiatives identified in the Mission Statement.

· Created project plan to include timelines, budgets, personnel allocation, and risks.

· Formulated and implemented plans for recovery, alteration of work, or any other unanticipated events.

· Forecasted budget and provided estimations to support financial requests. Project Coordinator

NC FAST NC DHHS - Raleigh, NC

March 2004 to October 2019

· Coordinated procurement of department, team, and project related supplies.

· Catalogued all project manuals, training manuals, and other educational materials.

· Created PowerPoint presentations to efficiently present status updates.

· Scheduled and organized all project related meetings including attendee notification and confirmation.

· Arranged and secured all travel including flights, lodging, meal allowances and ground transportation.

· Assigned trainers and implementation specialists to their training sites.

· Drafted a variety of training deployment methods to accommodate different learning styles.

· Maintained an inventory of all software licenses and created usage reports track compliance

· Managed all aspects of the project coordination from conception to completion.

· Any other tasks assigned by the project manager and leadership. Education

Business Administration

University of Mount Olive

Skills

• Project coordination

• Scrum

• Microsoft Project

• Organizational skills

• SDLC

• Macros

• User Experience (UX)

• Analytics

• Project management

• Marketing

• Business Analysis

• Pivot tables

• Agile

• ServiceNow

• Microsoft Excel

• Waterfall

• Jira

• Application Development

• Test Cases

• Project / Program Management

• Project leadership

• SAP

• Procurement

• Customer service

• Program management

• Visio

• Change Management

• AWS

• Software deployment

• Quality Assurance

• Microsoft Powerpoint

• Leadership

• Computer Networking

• Microsoft SharePoint

• ERP systems

• Meeting facilitation

• Business Requirements

• SQL

• XML

• Requirements Gathering

• User Acceptance Testing

• Smartsheet

• Service Now

Certifications and Licenses

PMP

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