Kim S. Stiles-Flamand

Destin FL ***** • 817-***-**** • ad1vsj@r.postjobfree.com • LinkedIn Profile

SOLUTIONS SALES MANAGER

Revenue Growth Strategy — Client Relationship Management — Go-To-Market Planning

Orchestrating High-Impact Sales Strategies to Drive Market Penetration and Foster Customer Retention.

Seasoned sales champion with valuable experience cultivating long-term client relationships, identifying new business opportunities, and delivering tailored solutions that drive revenue growth. Unparalleled expertise in leading cross-functional teams to consistently meet and surpass performance targets, while fostering collaborative work environment. Renowned innovative approach to strategy development, incorporating market trends and customer feedback to continually refine and optimize sales efforts.

§ Consultative Solution Selling § Market Research and Trend Analysis § Account Management

§ Strategic Business Partnerships § Competitive Analysis & Positioning § Sales Pipeline Management

§ Sales Forecasting and Analytics § Contract Review and Negotiation § Staff Training and Motivation

§ Customer Retention and Satisfaction § Cross-functional Team Leadership § KPI Monitoring and Optimization

CAREER EXPERIENCE AND MILESTONES

Solutions Engineer II, T-Mobile, Frisco, TX January 1997–Present

Leveraged technical expertise to support sales, including customer consultation to define product specifications, participation in sales calls, and integration analysis with legacy systems for tailored proposals.

Collaborated with account teams, offering in-depth technical guidance on product functionality, while analyzing and delivering recommendations for customer network integration and system design.

Facilitated seamless product/service implementation and streamlined onboarding processes through pre- and post-sales technical support, enhancing customer satisfaction and integration efficiency.

Boosted wireless solutions revenue and refined target customer base by forging strategic partnerships with direct sales and indirect resellers and segmenting vertical markets for business accounts.

Developed and delivered detailed training programs on emerging products and solution updates for remote and local markets.

Uncovered growth opportunities within Mobile Convergence portfolio, enhancing market reach.

Earlier Career:

Branch Manager, Sprint Corporation, Irving, TX

Championed daily operations for a team of 2 sales managers and 16 account executives, achieving and exceeding monthly sales quotas; earned Branch Manager of the Year and thrice received President’s Council honors.

Executed business strategies to cultivate new and existing accounts across diverse verticals, including state and local government, enterprise, education, field service, construction, and healthcare; launched new service offerings and negotiated complex agreements.

Store Manager, CellStar Corporation, Irving, TX

Exceeded monthly wireless device quotas and maintained above-average monthly CSAT rates while ensuring full compliance on RMAs and contracts; led strategic planning, account penetration, and new strategy development.

Managed recruitment and development of authorized business resellers in the DFW metroplex and continually hired and trained new account representatives across six company-owned stores.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Major: Criminology and Physiology, Tarrant County Community College, Fort Worth, TX

Criminology, Dallas Baptist University, Dallas, TX

Microsoft MS900 Certification AWS (In Progress) Project Management (PMP) Certification (In Progress)

Networking 101, Telecommunication Research Association (TRA)

To be added:

IOT/Mobility (Sprint/T-Mobile)

Evaluate customer requirements based on their IoT / mobility environment, technical, and operational needs.

Design IoT Deployment and Lifecycle solutions using all Partner products and services in T-Mobile portfolio.

Facilitate discovery and design meetings with customers and partners.

Create solution proposals that meets customer’s stated goals, complete peer review, and validate with Sales.

Present solution proposals to customers in collaboration with Sales.

Maintain a high level of expertise in IoT and Mobility related technologies.

Lead technical engagement with vendors for products and support issues.

Qualify and test new products and technologies.

Complex analysis of work environments

Cellular technology – including LTE, 5G, NB-IoT, Cat-M1 Network

Experience with SIM technology including GSMA eUICC Standards including SGP 0.02, SGP 0.22 and SGP 0.32

Mobile Device Management, Cloud (AWS/Azure), Cellular Hardware (Telematics, Routers, Tablets/Phones).

Mobility platforms and devices, middleware, device management and related enterprise mobility management technologies.

Network technologies (NFC /WAN), satellite, Wi-Fi, Bluetooth, ZigBee, low power (LPWAN) and LoRa.

certifications.

Resource Planning and Workflow Management System

Travel:

Ability to travel, as needed, up to 65%

CORE VALUES:

Commitment to Customer Results

Integrity

Innovation and problem solving

Respect, Collaboration and Independence

Teamwork & Collaboration

The Pursuit of Excellence

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