Customer Service Representative
Resume:
Stephanie Bridges
ad1vsi@r.postjobfree.com
Chicago IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients or customers. Motivated to maintain customer satisfaction and contribute to company success.
Work Experience
Kitchen Manger/Waiter/ Hostess
Sharks Restaurant -Chicago IL
(February 2019- Present)
-customer/outbound callings taking customers orders over the phone. Collecting and processing payments per each customer. Customizing client’s orders to their needs. Packaging and wrapping orders as well as being able to multitask.
Senior Customer Service Executive
Imagenet - Chicago IL
October 2016 - August 2019
Built strong relationships with customers through positive attitude and attentive response. Supervised team members and oversaw effective and efficient completion of job duties. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Trained, oversaw and mentored new team members to strengthen performance and job expertise. Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements. Conferred with senior management to handle and correct disciplinary or knowledge issues.
Customer Service Representative
Cigna Insurance Companies
November 2013 - October 2018
As a customer service representative for Cigna retentions/billing department working from home. I would take inbound cold/warm calling in regards to customer making payments, reinstating they’re insurance policy or making payments for dental, health and medical insurance. I would provide customers with payment due dates. Discuss and restate policy closed due to missed payments. Using two monitors and a phone working from home.
Certifications
CNA Certificate
OSHA Certificate
CPR Certificate
Microsoft Certificate
Skills
Multiple tasking
Inbound/outbound calling
Priority Management
Complaint Resolution
Safety Processes and Procedures
Team Collaboration
Cash Handing
Senior Care
Staff Oversight
Customer Relations
Good communication skills
Typing
Intake experience
Home care/Aide/CNA Assistance
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