+Ritchie R. Ingram

** ******* ****** **, *** ***

Washington, DC 20011

ad1vsb@r.postjobfree.com

202-***-****

EXPERIENCE

Holiday Inn Express (Downtown, DC) ● Front Desk Supervisor Jan 21 – Present

Coordinate schedules, payroll and expenses to meet or fall below budget

Monitored guest requests and resolved all complaints received to maintain customer satisfaction

Hired and interviewed various personnel for guest services staff

Trained all Front Desk Staff in all Activities, Policies, and Procedures

Ensure that all accounting transaction and cash handling procedures are in compliance

Conduct regular monthly meetings with members of the Front Office and other departments address current initiatives, projects and long term goals

Pro actively identify potential guest issues

Perform associate evaluations, provide coaching and development

Monitor guest satisfaction processes, and respond to guest concerns, and inquiries

Federal Express (PT) (Eckington Branch, Washington, DC) ● Package Courier Jan 21 – Present

Delivering Mail and Package of Multi-Sizes up to 75lbs using multiple Fedex Shuttle Trucks, and Vans.

Loading/Unloading Mail and Packages onto Fedex vehicles with Precision and Caution.

Performing Daily Inspection of the Vehicle before and after each route.

Securing all packages safely inside the Fedex vehicle to prevent damaged goods and accidents.

Maintaining Fedex Delivery and Pick-up logs for Pick-up and Delivery of products numerous locations.

Providing Expertise knowledge and Professionalism with efficient Pick-up and Delivery of customer packages.

Created better Fedex Mapped routes for the Quickest and most Efficient Deliveries delivery to Federal Gov’t Bldgs.

Assisted Every Manager in Hub learning and completing different routes for support daily.

Delivering all Fedex packages listed onto my route’s manifest at a timely efficient manner.

Maintaining all Fedex Safety Driving Protocols and Procedures.

Obtaining Signatures from customers on Priority Documents, Packages, and all Fedex Parcel.

Compass Concierge (Westgate Condominiums, Washington, DC) ● Executive Concierge Mar 19 – Dec 20

Served as an Ambassador to all Residents, Visitors, Families, and Staff at an Upscale Residential Living Community (96 Units) offering Information and Assistance while promoting a Positive Image of the Community at the Reception Desk.

Provided prospective Residents, Families and Community with Constituent Services, Travel Accommodations, and Executive Scheduling, and Transportation.

Assisted Property Manager in Developing, Training, and Supervising Concierge Team.

Use Professional Telephone Etiquette in handling Residents requests.

Maintained Keys, Packages, and Telephone Logs and all applicable Data Sheets for Quality Customer Service.

Provide Excellent Customer Service, and Manage Client Communications and issue Resolutions.

Train all New Hires, and Quality Assurance Development Coaching.

Exhibiting Knowledge of Washington, DC, by recommending Restaurants, Shopping, and Attractions based on Residents preferences.

Hyatt Place Georgetown Hotel (Washington, DC) ● Operations Supervisor Aug 18 – Mar 19

Recipient of Employee of the Month award for December 2018, and March 2019

Oversees and supervises all duties performed by the Front Desk staff

Coaches, counsels and disciplines employees when necessary, using proper Documentation and Techniques

Ensures that all Front Desk staff members are posted at their stations at posted time and have completed their essential duties before their departure

Assists with any Front Desk Agent training necessary to provide clean and accurate Front Desk procedures

Monitors and works closely with Assistant General Manager, Front Office Manager, and Bell Captain to ensure that all areas of Front Desk Operations are meeting the required guest and Employee service levels consistently

Accountable for the proper training and maintaining of the service levels to maintain high Guest Satisfaction, as well as meet, pass, and exceed levels required by the Mystery Shopper survey

Hyatt Place U.S. Capitol (Washington, DC) ● Guest Comfort Specialist Apr 16 – Aug 18

Recipient of “The Employee of the Month” June 2016 and October 2016

Created Children’s Welcoming Amenity Program with Kid’s To-Do Kits, Nutritious Snacks, and Exciting Touring Information for Kids

Created a Guest Check-In Call Back Log for Arriving guests to ensure their Arrival Experience was Flawless

Ensuring Guests are comfortable with great Guest Interaction daily

Providing Concierge Assistance for all Guests at Anytime

Scheduling and Coordinating Transportation requests for Departing and Arriving Guests

Team Motivator

EDUCATION & AWARDS

Outstanding Lodging Employee of the Year Nominee – Hotel Association of Washington, DC (2013)

Computer Learning Center - Alexandria, VA (2000-2001)

University of District of Columbia - Washington, DC (1990-1992)

References available upon request.

Contact this candidate