MARIA ANTONIETA HERNANDEZ

ADMINISTRATIVE ASSISTANT

Contact

Career Objective

ad1vs5@r.postjobfree.com

915-***-****

Hard-working professional with 15.5+ years of experience and proven knowledge of market development, customer loyalty, and direct mail marketing. Aiming to leverage my skills to successfully fill the Administrative Assistant role at your company.

Education

Experience

University of Phoenix

M.A. Elementary Education

Graduated Dec. 2012

Colorado Technical University

B.S. Business Administration

Graduated Dec. 2009

Additional Skills

Bilingual – Read, write, and speak Spanish

Call Center Representative

Oveana, El Paso, TX.

05/22 - 8/23

Answer questions, research customers' accounts to better assist them

Take payments, update payment information, and update mailing information.

Research customers extended warranty information, direct customer to corresponding warranty department, and send copy of customer extended warranty via email or regular mail.

Substitute Teacher & Long-Term Substitute

Prince William County Schools, Woodbridge, VA.

09/2015 - 11/2021

Organized classroom materials to help teachers prepare for daily instruction & activities.

Distributed learning materials such as worksheets, textbooks & supplemental activities.

Created lesson materials, visuals & digital presentations to supplement lesson plans.

Oversaw groups of up to 28 students at school & off-site locations, maintaining optimal safety & security.

Experience

Administrative Assistant

Melvin’s Handyman Services, Woodbridge, VA.

05/2009 - 11/2021

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.

Set up and maintain paper & electronic filing systems for records, correspondence, and other materials.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Mail newsletters, promotional materials, or other information.

Order and dispense supplies.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Comply with federal, state, and company policies, procedures, and regulations.

Perform general office duties such as filing, answering telephone calls, and handling routine correspondence.

Perform personal bookkeeping services.

Medical Receptionist

Digestive Disease Physicians, Alexandria, VA.

11/2000 - 01/2002

Operate telephone switchboard to answer, screen or forward calls, provide information, taking messages, or scheduling appointments.

Greeting patients entering establishment, determining the nature, and purpose of visit.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars.

Contact this candidate