Customer Service Entry Level

Rose Weng

*** ****** **

Spokane MO *****

*****.**@*****.***

417-***-****

Objective: Seeking a challenging role as a Marketing Liaison

where my extensive experience in customer-centric

environments, strong project management skills, and

comprehensive knowledge of marketing strategies align with

the needs at PerkinElmer.

Experience:

Office Manager

Organic Emulsions & Med Spa, Springfield, MO — 2019-2022

• Spearheaded non-invasive body sculpting, weight loss, and

anti-aging services, managing client consultations and sales

operations.

• Administered accounts, maintained financial records,

orchestrated marketing initiatives, and facilitated staff

training.

Tech & Billing Customer Service Expert /

T-Mobile, Springfield, MO — 2015-2021

• Provided technical troubleshooting, managed inbound calls,

and supported customers impacted by COVID, offering

tailored payment solutions.

Apple Genius / SME Technician (Work From Home)

Greeley, CO — 2010-2015

• Delivered comprehensive technical support for Apple

products managed customer data, and warranty returns.

Technical Support / SME / Interim Supervisor

Comcast, Office & Work From Home, Colorado Springs, CO —

2004-2010

• Managed sales, inbound and outbound calls, excelling in

top sales performance and Excel-based sales tracking.

Education:

• Non-Invasive Body Contouring Plus Certification, De Luxe

Beauty School, Springfield, MO - 2019-Present

• Data Analytics, Merit America - Present

• Business Certification, Udemy, Springfield, MO - 2020

• IT/Software Security (Bachelors), University of Phoenix, Fort

Collins, CO - 2017

• Liberty Arts, Aims Community College, Greeley, CO - 2014

• Corsica (Data Analytics - Data Scientist) - Present

Skills:

• Strong proficiency in Microsoft Suite (PowerPoint, Word,

Outlook, Excel)

• Experience in customer service, troubleshooting, and sales

support

• Basic knowledge of SEM, PPC, landing page practices,

Google Analytics, and SFDC

• Excellent project management skills, adaptability, and

flexibility

• Familiarity with marketing strategies through social media

and offline mediums

• Ability to manage databases, spreadsheets, and financial

records

Contact this candidate