Diane Abbott

**** ******** *****, **** *******, CO 80524 ad1vri@r.postjobfree.com 727-***-**** skype: 970-***-****

linkedin.com/in/diane-abbott-367b8811

Scrum Master / Project Manager

Security professional with experience managing enterprise-wide projects and initiatives; Experienced managing vendors and suppliers for third-party solutions and a collaborator adept at partnering cross-functionally to develop and implement training programs; active certificates in Certified Scrum Fundamentals, Certified Scrum Master, Salesforce Essentials. PMP certification and Salesforce Trailhead certifications are in progress.

Core Competencies

Project Management Program Management Business Analysis SDLC Employee Management Software Documentation Analysis Vendor Management Requirements Analysis Data Analysis Risk Management Contract Review Internship Program Management Corporate Training Training Documentation Office Management Departmental Intermediary Grooming Acceptance Critieria Quickbooks User Stories Sprint Planning

Professional Experience

Strategic Initiatives Manager – EdenRed

Fort Collins, CO June 2023 – Oct 2023 40hr work week

Align initiatives with the company's overall strategic direction to ensure they contribute to the organization.

Provide judgment and guidance on the path forward to resolving escalated support issues.

Ensure cross-functional alignment of goals and execution and help teams drive strategic partnerships.

Identify, develop, and implement process improvements for timely aggregation and impact reporting through performance metrics and dashboards.

Coordinate multiple deliverables and act as an ambassador across teams to effectively streamline the strategic vision to ensure execution.

Conduct regular assessments to identify challenges, risks, and opportunities for improvement, adjusting plans as needed.

Manage any resistance to change and implement strategies to ensure the successful adoption and integration of new processes or technologies.

Scope and groom backlog user stories and acceptance criteria for enhancement development.

Program and Project Management for Product Support.

Achievements: Reduced unresolved ticket volume by 62% in 3 months; Solidified bug and escalation process via documentation and CTO/CIO buy-in.

Office and Project Manager – Gateway Proven Strategies

Fort Collins, CO March 2023 – August 2023 10hr work week

Document standard operating procedures (SOP) for HR, IT, CRM, and Google Drive.

Create and provide draft invoices monthly for the accountant in QuickBooks.

Create and obtain legal signatures for NDAs, Service Agreements, Referral Agreements, and Statements of Work for contractors.

Create and provide merger and acquisition project guidance, documentation, and IT support.

Cyber Services Manager – Finance of America

Fort Collins, CO February 2017 – March 2023 40hr work week

Provided monthly portfolio metrics for C-Suite consumption to track Enterprise Security operations' overall health and highlight high-priority tasks/initiatives.

Created content and corporate-wide Phishing Awareness training and testing program utilizing Cofense, Microsoft Attack Simulator, and Proofpoint.

Managed enterprise-wide projects that utilized on and offshore talent, contractors, and FTEs.

Liaised with IT departments (Cloud SVS, Support Desk, Server, Networking), Marketing, Sales, and Legal for special projects, including Identity Access Management, Active Directory, Architecture, Infrastructure absorption of purchased companies, Multi-Factor Authentication, and Off-Shore (Manila) Technology construction within the building and personnel set up.

Scrum Master & Project Manager for Enterprise Security utilizing AGILE methodology (Scrum/Kanban): sprint planning, sprint backlog, pointing, grooming, weekly or daily scrum, burn-down metrics, and retrospectives tracked in JIRA, ServiceNow, or Smartsheet.

Represented Enterprise Security projects on the change management review board to coordinate stack deployments (SaaS, IaaS) of software upgrades, sunset, or maintenance.

Defined vital indicators to manage all information security programs' performance, execution, and overhead elements.

Maintained department JIRA and Confluence access, projects, and reporting metrics.

Created and oversaw the enterprise security internship program and provided ROI metrics to leadership.

Created and maintained the lunch and learn security and technology program, including creating and providing educational materials, video instruction, and marketing the program for maximum exposure.

Created service level objectives (SLO), service level agreements (SLA), and statements of work (SOW) for information security organizations' projects and aligned them with enterprise security program success criteria.

Managed and performed company-wide security awareness training and phishing simulations for all team members, then mentored users on proper procedures and policy adherence.

Created repeatable processes in a dynamic environment that standardized core oversight and reporting elements relevant to all service lines and presented them to the CISO.

Created, managed, and maintained Simpler, SharePoint, and Atlassian.

Performed Vendor Risk and User Access Reviews.

Managed 6 – Incenter Mortgage Services (FTE – Manila)

Managed 25 – Incenter Technology (Contractors – India)

Managed 1 – Finance of America Companies (Internship rotations)

Projects managed: Zscaler company-wide install New Client on-boarding Identity and Access Management program (IAM) Radiant Logic/Active Directory install and cleanup ITSI Splunk deployment Mergers & Acquisitions IT inventory/upgrades/sunset Security Software rollouts Service Now Upgrades Vendor Due Diligence software installation & customization.

Applications/Systems: Splunk, ITSI Jira SharePoint Service Now Zscaler Tenable Concur MS Project Visio Archer Smart Sheets Cylance Carbon Black CA suite IntSights Salesforce Zendesk ADP Active Directory Adobe Illustrator/Acrobat/DC Word Press Doodly Toonly Odoo 12 & 13;

Methodology: Waterfall Agile

Finance of America Companies absorbed Incenter Technology and Incenter. Other positions held within the umbrella company:

Interim Director of Client Success – Incenter Technology

Information Security Manager – Incenter Technology

Senior Project Manager – Incenter Mortgage Services

Senior Business Systems Analyst - Lincare

Clearwater, FL January 2016 – February 2017 40hr work week

B.S.A. Lead & Project Manager drives all project life cycle phases. Identify, assess, and document business requirements, user stories, acceptance criteria, and workflow(s).

Worked with appropriate parties to understand business priorities, advise the business on options, risks, and time estimates, and created/maintained a risk matrix.

Conducted location visits for process improvement interviews and documentation.

Regularly developed functional requirements and technical requirements, including screen prototypes, logic flow, and dependency matrix

Performed first-pass Q/A "smoke" testing on specific functions within the module as a part of Unit Testing

I worked with the business & training on developing the implementation plan, rollout schedule, and training program.

Researched and identified IT suppliers for third-party solutions, negotiated and procured statements of work, cost breakdown, and time estimates.

Prepared proposals for IT solutions with a cost-benefit analysis to compare vendor solutions.

Liaised with third-party/outsourced vendors and negotiated minimum viable product “definition of done” to provide the highest value solutions and custom software deployment to meet the call centers' requirements.

Provided FieldOne train the trainer instruction and manuals on Forms creation, markup, implementation & mobile functionality.

Mentored junior business analysts in requirement gathering, methodology, documentation, SharePoint Administration for the BSA team site, Project Plans, Executive Summaries & decks.

Projects included Insurance compliance call queue automation, Field Service Mobility, Patient Portal, Real-time Eligibility, ADP upgrade/conversion, Financial Hardship Initiative, Forms consolidation, 835 split automation, and HTML form markup.

UAT testing: Concur, Salesforce IBMi module(s) maintenance/updates, Field One Mobility. Applications/Systems: IBMi, SQL lite, ServicePRO, Balsamiq, AQT v10, JIRA, Concur, FieldOne, Microsoft Dynamics CRM, ZOHO Projects, Dragon 13.0, Trillian

Business Analyst - Chase

Tampa, FL November 2014 – January 2016 40hr work week

Led and participated in all project phases, including initial project planning, functional specifications definition and documentation, process analysis, estimating, user stories, acceptance criteria, and implementation.

I created a technical playbook/manual for the newly created lending program to assist BAs, developers, and QA team members in defect resolution, including menu, pathway, role navigation, and mapping.

Prepared comprehensive specification documents detailing the process for creating, auditing, and fulfilling data requirements.

Identified, assessed, and documented IT product and pricing business requirements.

Worked with appropriate parties to understand business priorities and advise the business on options, risks, time estimates, and costs associated with requested efforts to create a project risk matrix.

Conducted research to determine if solutions to business requirements currently exist within or outside the business unit and, if not, whether new solutions are feasible.

Analyzed the impact of proposed solution(s) across the business groups, developed use cases to explain/ demonstrate business requirements and specifications to the IT team and stakeholders, and collaborated for a business process perspective during design reviews.

Reviewed test scenarios to ensure complete coverage of release contents, management of change controls, and integration.

Assisted the backlog owners and project managers with Impact and Business Requirements Matrix.

Performed scrum grooming calls, ticket prioritization, and coordination of IT bandwidth scheduling.

Provided defect triage, testing, and solution documentation.

Updated and maintained technical/functional documentation for mortgage decisioning software.

Projects included Dodd-Frank, TILA, RESPA, VA, and FHA Mortgage products & eligibility.

Applications: SharePoint, Blueprint, JIRA, FileZilla, Swift view, Lync 2010, Keystroke, Mortgage Express, Application Lifecycle Management, PPL, WRM, SQL

Business Analyst - Suncoast Solutions

Clearwater, FL September 2013 – January 2014 40hr work week

Defined business needs rules, documented regulatory requirements per project, offered operational effectiveness recommendations, and managed project deadlines.

Created SQL queries for UAT testing and EOM reporting.

Designed data flow diagrams and use cases for proposed system changes or new systems integration.

Led user acceptance meetings to ensure the solutions met the client's needs and expectations.

Liaised with product owners, developers, and external customers to develop business, technical, and usability requirements.

Led process improvement in creating division of tasks and deliverables for UI contractors, reviewed and presented final wireframes to product owners for discussion & approval.

Provided "train the trainer" and supported education sessions for new portals/views/software functionality.

Conducted end-user forums and analysis to identify areas for website improvement, functionality, and clarity.

Created satisfaction surveys for external customers and quantified results for presentation to stakeholders.

Applications: SharePoint, Squirrel, SQL, Visio, Solutions, Dragon 12.5, Mockup Screens 4, Survey Monkey Pro, Balsamiq

EDUCATION

Master of Science (MSci), Criminology Minor in Cybercrime

South University

Bachelor of Science (B.S.), Information Technology

DeVry University

CERTIFICATIONS

Scrum Master Certified

Agile Academy – Cert # 996785 expires 10/26/2026

Scrum Fundamentals Certification

Agile Academy 10/2023 – no expiration date

Additional experience

American Legion Post 4 Carrie Park Talent Chase Farmers Insurance Citi Group Experian’s Clarity Services WellCare Shands Hospital Georgia Power Arlington Christian School Wannamaker Advertising Associates The List Inc.

Military

USARMY CBRN 54B E4 CPL, Fort Drum NY February 1995 – March 1999

MOS: Nuclear Biological Chemical and Radiological Decontamination Specialist Honorable Discharge

Awarded

Chemical Advanced Training recognition designation Army Accommodation Medal Army Good Conduct Medal National Defense Service Medal Army Service Ribbon Overseas Service Ribbon Expert Marksmanship Qualification badge with Rife bar Machine Gun bar Grenade bar

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