PROFILE SUMMARY

Seasoned and solutions-driven professional, offering wide-ranging experience in network engineering across network architectures, technologies and network management systems. Adept in diagnosing and troubleshooting technical problems, network issues involving Cisco networking, along with solid knowledge in administering Cisco server updates on all networking equipment. Ability to design, implement and maintain networking infrastructures. Exhibits hands-on background in leading all stages of system development efforts, from requirement definition to testing and support. Possesses exceptional talent in providing creative and effective network systems services. Recognized as a resourceful, analytical and results-oriented person with strong communication skills. Committed to quality and excellence.

CCNA Secuir

CORE COMPETENCIES

Organizational Skills

Network Security

Network Design

Technical Support and Troubleshooting

Network Support

Excellent Customer Service

Friendly and Professional Attitude

Excellent Communication Skills

Conflict Resolution Expert

Excellent Interpersonal Skills

Ethical Behavior and Integrity

Highly Organized Professional

Critical Thinking Aptitude

Problem Solving

Personal Creativity Effectiveness

Detail-Oriented

Time Management Aptitude

Management Aptitude

Building Relationships

PROFESSIONAL EXPERIENCE

Technical Consultant Engineer for Cisco Systems Wireless-RTP Dec 2021 – May 2023

Insight Global - Raleigh, North Carolina (Remote Worker)

Provide customer support for Cisco Catalysts 9800-CL (Cloud), 9800-40, 9800-80, and AireOS WLCs

Work with Catalyst 9100 Series Access Points and Embedded Wireless Controllers – AP-COS and IOS Access Points

Troubleshoot and resolve customer networks, analyze/debug logs, recreate customer issues in lab, research, investigate and provide solutions for software/hardware bugs.

Network Security Administrator / Senior Network Engineer - Information Technology July 2005 – Dec 2021

Columbia County Board of Commissioners - Evans, Georgia

Provide Data Center, Enterprise level design, maintenance, configuration and support for Cisco IOS/IOS-XE routers/switches in a LAN/WAN/WLAN environment.

Experience with Cisco Nexus 2000 FEX, 5000, 7000 & 9000 Series switches - NX-OS using OTV, Fabric Path, VxLAN (DCNM), vPC, VDC and VRRP/HSRP. Cisco Catalyst Switches 4500/6500-VSS MSFC4, C9200, C9300, C9500 and Cisco ISR 1000, 2800, 2900, 3800, 3900 and 4000 Series including Cisco ASR 1000 Series IOS/IOS-XE. 3 Tier deployment of Core, Aggregation and Access Layer Multlayer Switching at Layer 2/Layer3.

Design, implement and manage security infrastructure, including Firewall, IDS/IPS, DMZ network design and IOS CBAC/Zone-Based Firewall.

Experience with Cisco Security utilizing ASA 5500-X, FPR-4100, FPR-1000 NGFW, ACS/ISE – AAA TACACS, RADIUS and WiFi Guest Portal, IronPort WSA, FirePower Services, FirePower Management Center - Threat Defense,Web URL Filtering, Control, Protection - IPS/IDS NGIPS. Setup and configure Cisco AnyConnect VPN Client SSL/IKEv2 and Site to Site VPN using IPSec IKEv1/IKEv2.

Responsible for implementing security, patch management control on the network and Cisco DUO 2FA for SSL VPN.

Support in the execution of network upgrades, security upgrades and provide customer service support to end-users.

General knowledge of VoIP - Cisco Unified Communications, CUCM IP Telephony administration, troubleshooting and voice gateways using PRI T1 circuits / SIP Trunking - MGCP, H323 and SCCP.

Design, implement and configure Cisco WLC 2504/5508/5520 WLC AireOS and Catalyst 9800-L IOS-XE WLC, Cisco Mobility Service Engine /wIPS and Aironet/Meraki WAP.

Setup and configure a Netmotion Mobility XE server for redundant mobility access in a multi-site environment.

Experience with F5 BIG-IP Load Balancer hardware LTM/GTM design and deployment, DMZ Network Infrastrucure, Inbound/Outbound SNAT, SSL Offloading, Link Controller - ISP Load Balancing and HA - Active/Standby.

Knowledgeable in Networking TCP/IP, Subnetting, IP Addressing, Routing Protocols (PBR, Multicast, EIGRP, BGP, OSPF).

Experience with Cisco UCS Servers and VMWare ESXi / Hyper-V.

Utilize network management tools such as Cisco Prime Infrastructure, Cisco Security Manager, Cisco DNAC and Plixer Scrutinizer utlizing SNMP/Netflow/SFlow

Good knowledge of Frame Relay, T1/E1, MPLS and MPLS VPNs.

Ability to prepare technical documentation and presentations using Microsoft Visio / Microsoft Office.

Experience in diagnosing and troubleshooting network connectivity issues on LAN utilizing packet capturing tool Wireshark.

Customer Service Professional - Cypress Semiconductors Sept 2000 - Dec 2004

Sitel Corporation - Augusta, Georgia

Worked with various divisions with different components consisting of Timing Products, Memory Products USB as well as Embedded Processing and Controllers.

Provided web-based application support for solutions, troubleshooting and specification details on integrated circuits.

Resolved product and service problems by researching customers complaints and following up to ensure satisfactory resolution

Managed complex accounts and researched issues involving invoicing, order processing, tracking and billing.

Responsible for inbound/outbound phone support to customers.

Customer Service Professional - Hughes DirecPC and Cox Communications

Educated new and existing employees on the company policy and claim research procedures, increasing departmental accuracy and preventing costly errors.

Dealt mainly with customers’ inquiries with the highest degree of courtesy and professionalism to resolve customer issues.

Responsible for inbound/outbound phone support for internet connectivity and email issues.

Operating systems include Windows 98 SE, Windows ME, Windows 2000 Pro and Windows XP.

Troubleshooting, installation, and maintenance of hardware and software.

Network Engineer April 1997 - April 2000

Compnet Services - Burbank, California

Integration of heterogeneous networks such as Netware 3.x, 4.x, 5.x and Windows NT 4.0, including Installation, Design, Implementation and Troubleshooting in a LAN/WAN environment.

Designed and implemented LAN/WAN environment - Netware 5, Windows NT 4.0, GroupWise 5.5, BorderManager 3.0 Proxy/Firewall and Cisco Switches and Routers.

Provided Desktop and Networking support for Walt Disney Co. Consumer Products, Direct Marketing and Licensing department.

Designed and installed email systems such as GroupWise 5.x and Microsoft Exchange 5.x in a multi-site corporation.

Helped coordinate connecting remote locations with corporate headquarters over T1, Frame Relay, ISDN, DSL, and Cable Modem.

Configured corporate Internet access with Novell’s BorderManager 3.x Proxy/Firewall and Microsoft Proxy server.

Ability to configure Cisco Routers and Catalyst Switches, Nortel Switches, Nortel Extranet VPN and Foundry (Brocade) Switches.

Knowledge of Ethernet and Token Ring Networks and knowledge of TCP/IP, IPX, AppleTalk, WINS, DNS and DHCP.

Setup and Configured Backup Exec and ARCserve IT backup programs: schedule appropriate Backup and Disaster Recovery.

Experienced with Compaq HP Proliant Servers and Compaq Desktop Computers.

Network Administrator Feb 1995 - March 1997

Coogi Australia - Burbank, California

Responsible for Installation, Administration and Maintenance of Novell’s Netware 3.x, 4.x and SCO Unix Environment (3 sites).

Monitored daily backups, antivirus status, shared storage space, network activity, adjusting network equipment and settings as needed.

Obtained extensive knowledge of Tiny Term, Intel LANtastic and LANWork Place – Word, Excel, and PowerPoint (MS Office).

Provided Desktop Support of DOS, Windows 3.11, Windows 95, including in-house desktop applications.

Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies.

Analyzed and inventory all key network infrastructure assets for the planning of corporation-wide infrastructure upgrade.

Ensured corporate and department objectives were accomplished in accordance with outlined objectives and mission statements.

EDUCATION

ITT Technical Institute - San Diego, California 1994

Bachelor's of Applied Science in Electronic Engineering

Advanced Circuit Analysis utilizing technical mathematics, including calculus and advanced circuit design.

Design, troubleshoot, and repair down to the component level of solid-state Analog/Digital, Integrated Circuits, Microprocessors, and Industrial Applications and Electronic Communications.

Microcomputer Technology/Programming Language: C++ and Pascal.

REFERENCES

Michael L. Panganiban

: 2977 Highway K, Suite 313, O’Fallon, MO 63368

: 636-***-****

: ad1vqq@r.postjobfree.com

Contact this candidate