DEWAYNE REID

ad1vqg@r.postjobfree.com

207-***-****

SUMMARY

●Bachelor of Science in Business Administration Management, University of Maine, Orono

●Certificate from Cornell University in Business Analytics

●Certificate from Fresno College in Computerized Accounting

●7 years – Team Lead implementation and go live EMR IT Consultant

●6 years – Sales Experience including B to B and B to C

●3 years - Team Leader in the Armed Forces, post 9/11, during combat deployments

●3 years - Management experience in retail and restaurant

●2 years – Account Manager at AthenaHealth

●10 years - Build, Testing, Documentation, Implementing and Training with EMR/PM software.

●2 years - Project Management experience in the Healthcare IT environment.

●6 years - Reporting and Data Analyst Experience

●2 years - Business Analyst experience

●10+ years - Customer Service.

PROFESSIONAL HISTORY

Wayne Healthcare

2023

Wayne Healthcare was changing their EMR system and needed to pull all the patient and PMI information out of their legacy system. I helped pull the information out of their legacy system.

AdventHealth 2020-2023

Athena Clinical Content Specialist

Responsible for assisting over 700 practices

Responsible to assist practice staff via Teams, phone, and email to resolve their issues with Athena Clinicals.

Worked with Management to help customize Athena for the organizations needs

Worked with clinical staff to optimize workflows

Responsible for working with Athena to solve any systems issues

Responsible for researching workflows and system issues and fix them

Responsible for Athena updates and how they are going to affect the organization

Responsible for building reports in athena to assist management with Practice Management Migration of legacy system.

Complete Health 2019-2020

Athena Systems Analyst/Help Desk

Go Live Support for Clinicals/Collector and Communicator

Provided classroom training on Clinicals Collector and Communicator

Worked with Management to help customize Athena for the organizations needs

Worked with providers to create accelerators within Athena

Worked with front-end staff to optimize workflows

Worked with clinical staff to optimize workflows

Back end build to optimize Athena for both clinical staff and front-end staff

Responsible for working with Athena to solve any systems issues

Responsible for researching workflows and system issues and fix them

Responsible for Athena updates and how they are going to affect the organization

Responsible for building reports to assist management with business decisions and Practice Management Migration.

Responsible for answering any questions about Athena from all levels of the organization

Foot and Ankle Associates of Florida December 2019

Go Live Trainer and Lead

Provided classroom training for Clinical Personnel.

Go live support for a group of 5 Podiatry Specialists.

Customized System on the back end to assist with workflows

Worked closely with Project Manager to resolve any escalations.

Worked closely with practice management to resolve any issues with staff or workflow.

Health First August 2019

Go Live Support Lead

Go Live Support for Orthopedics, Urology, Family Practice and Urgent Care.

Handled Escalations and workflow issues for the entire Go Live Team.

Lead Classroom for 30 Consultants who needed a refresher on the Athena platform.

Worked closely with the consultant project manager to handle any escalations.

Worked closely with Health First project managers to help train others and escalations.

Houston Methodist Hospital October 2018

Reporting Analyst/Clinicals System Analyst

Collaborated with the user community to resolve reporting needs in Athena.

This entails customer-centric workflow and technical knowledge as well as contribution to the analysis, design, development, testing and documentation, and implementation activities of assigned applications including legacy system practice management migration needs.

Lead analysis and timely resolution of problems within the Athena system.

Deliver report solutions that ensure compatibility and integration with hospital strategies and business plans using the Athena reporting system.

Identify and assist in the education of staff regarding the Athena reporting system.

Establish effective communication with end users across technical and non-technical departments to identify key plan tasks and due dates.

●Research and develop reports based on business requirements in the Athena reporting system.

●Ensured compliance with all organizational policies.

Lifepoint Hospital September 2017 – October 2018

Project Analyst/Healthcare IT Consultant

Go live support for Frye Regional Medical Center, Hickory, NC

Classroom training for multiple practices for Wilson Medical Center, Wilson, NC

Worked separately with the Director of Clinics and the Billing management going over financial reports in athena including practice management migration of their legacy system.

Pre-Live training for Pediatric practice at Acadian Medical Center, Eunice, LA

Go Live Support for Providence Health, Columbia, SC

Go Live Support for Fauquier Health Hospital, Warrenton, VA

Worked with Urologist with training and workflows along with optimization.

Worked with OBGYN to optimize workflows.

Worked with an Oncologist and Fusion center to optimize workflows.

athenaHealth: 2014-2016

Account Manager/Project Manager

PQRS and Meaningful Use for West Region

Managed PQRS and Meaningful Use Project for entire West Region. The project included, initiation of the project, planning on how we were going to meet our goals, designing how communication amongst team members and issue management would be handled, execution of the plan to assist the physicians with meeting their measures, monitoring provider performance, controlling outcomes and closure of the project for a period of two, one year, reporting periods. In the West Region there were over 650 practices with more than 1000 providers I was responsible for.

Project manager over 15 Account managers

Hosted weekly Scrum meetings

Discussed provider performance

Discussed obstacles the providers were encountering which were preventing their ability to satisfy their measures

Discussed weekly goals

Provided training to account managers on how to meet the measures

Provided training to account managers on how to present the measures to the staff and providers and how to help them meet their measures

Presented workflow changes due to system changes

Tracked issues and tickets

Provided feedback to Development Team with suggestions to improve the system to make it easier for providers and staff

Provided weekly reports to account managers on how their providers were doing and how to increase their numbers

Mentored account managers regarding their performance during the project

Provided and presented reports to the Management Team, C-Suite and below, on how the West Region was doing on a periodic basis.

Hit above goal with a 98.5% Attestation rate for all eligible providers in the West Region

Senior Help Desk Associate Supporting AthenaCollector, Clinicals and Communicator 2011-2014

Trained new athena employees on building and troubleshooting athenaCollector, Clinicals and Communicator.

Created and implemented a new side-by-side training program for new associates to the Clinicals product.

Created and implemented a new office hour program to help train employees who were having issues with either workflows, back-end builds, or complex posting issues.

Helped employees on the phone resolve complex issues for customers which the associate was unfamiliar with such as complex posting issues, back-end builds and workflows in both athenaClinicals and athenaCollector including interface development and HL7.

I worked as a liaison between the client and the athena development team concerning the most difficult issues; documenting the issues, making recommendation to workflow, tracking the issues and ultimately responsible for delivering the resolution to the client.

Mentored and Evaluated Clinicals and Collector Associates for Content knowledge, Issue Resolution and Professionalism.

EDUCATION

Bachelor of Science in Business Administration Management, University of Maine, Orono

Certificate in Business Analytics, Cornell University

Certificate in Computerized Accounting, Fresno College

References:

John Paternoster – ad1vqg@r.postjobfree.com

Brandon Smith – ad1vqg@r.postjobfree.com

Kathy Martinez – 903-***-****

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