Customer Service Special Education

**** ********** *****, *************, ** *****

610-***-**** ***************@*****.***

Summary

Detailed- oriented service professional with 16+ years of experience in cosmetology and customer service. Flexibility to perform in both self-directed and team environments. Focused and committed to balancing company objectives with employee needs.

Functional Expertise:

Sales

Customer Service Time Management

Communication at various levels Team Player

Conflict Resolution Critical Thinker

Active Listener Special Education

Creativity Classroom Management

Child supervision Lesson Planning

Interpersonal skills

Professional Experience

CCRES, Boyertown Middle School West, PA 9/23- Current

Paraprofessional

Helped teachers prepare lesson plans and demonstrations.

Presented lesson plans and materials to students under the guidance of lead teacher.

Assisted students in small groups or on one-on-one basis to help them master the lesson plan and assignments and to reinforce concepts.

Monitored and tracked student performance and recorded data to create progress reports.

Planned and developed teaching aids to help students better understand concepts.

Managed individual and class behavior

Keller Williams Realty Group, Collegeville, PA 12/21– Current

Realtor

Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.

Determining clients' needs and financials abilities to propose solutions that suit them.

Performing comparative market analysis to estimate properties' value.

Negotiating contracts with suppliers and contractors.

The Ability to Adapt to New Tools and Technology

Present, promote and sell products/services using solid arguments to existing and prospective customers.

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

Establish, develop, and maintain positive business and customer relationships.

Adolf Biecker, King of Prussia, PA 4/04- 3/20

Senior Level Stylist/ Customer Service

Assist in customer service at the front desk, answering phones, scheduling appointments.

Assisting in processing orders and transactions

Communicating with clients about their requests and preferences.

Studying and identifying trends.

Prepares hair for styling by analyzing hair conditions.

Shampoos, conditions, and treats hair by arranging, shaping, cutting, and curling hair.

Demonstrates and advises on product use.

Promotes and sells beauty products.

Maintains supplies by checking stock, anticipating clients’ needs, and placing orders.

Maintains quality service by following salons hygienic standards.

Keeps workstation and equipment clean and sanitary.

Maintains technical knowledge by attending educational workshops and reviewing publications.

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