Customer Service Data Entry

Malachi Hupp

***********@*****.*** 360-***-****

SUMMARY

Detail-oriented professional with 3 years of experience in customer service and financial transactions. Proven ability to manage multiple applications and systems efficiently, facilitating seamless workflow. Seeking a full-time Data Entry Clerk role, with proficiency in remote work, and experience as a focus group panelist and participating in paid focus groups.

WORK EXPERIENCE

Providence Health Plans

Members Accounting Representative Aug 2023 - Oct 2023

• Managed multiple applications and systems efficiently, ensuring seamless workflow.

• Assisted individual members with account inquiries, including eligibility, enrollment, premium billing, and delinquency, for both Direct and Exchange members.

• Provided comprehensive customer service by answering questions regarding payment status, eligibility status, premium amounts, and guidance on enrollment, changes, or termination of coverage.

• Facilitated financial transactions, including setting up automatic recurring payments, while also providing guidance to members on self-service online payment options. Fred Meyer

Customer Service Representative May 2020 - Mar 2023

• Skillfully juggled a variety of responsibilities in a high-velocity setting, ranging from processing payments to coordinating food assembly, contributing to seamless operational flow.

• Leveraged robust problem-solving abilities to promptly address and resolve customer issues and operational complications.

• Employed proficient use of various software applications to effectively respond to account inquiries. EDUCATION

Clark College Sep 2023

Mountain View High School 2019

SKILLS

Strong Verbal and Written Communication Skills for Effective Information Conveyance and Collaboration. • Demonstrated Ability to Multitask and Manage Time Efficiently While Maintaining a High Level • Experience in Accurate, Processing Payments, and Maintaining Financial Accuracy. • Flexibility and Adaptability to Handle Unexpected Challenges and Adapt to New Procedures. • Fast Typing Speed • High-Level Accuracy • Knowledge of Data Entry Procedures • Proficiency in Microsoft Office Suite • Attention to Detail • Strong Organizational Skills • Ability to Multitask • Problem-Solving Abilities • Ability to Work Independently • Excellent Communication Skills • Data Entry • Written Communication • Oral Communication • Following Instructions • Internet Research

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