Paulos May

*** ******* ***** ***** ************, SC 29680 864-***-**** ad1vnm@r.postjobfree.com

Objectives

Start a job in a great company and work hard every day. Doing my duties and having the best quality in everything I do is a Bilingual Customer Service Representative.

Experience

CLEVA NORTH AMERICA 06/2019 TO 11/2023

Answer inbound calls from customer who have purchase Kenmore, Vacmaster and Lawmaster vacuum cleaners and solve any issues they have, whether technical, electrical and also instruct them on cleaning and care depending on the vacuum they have also process their warranties and replace the vacuum in case there is no way to repair the issues they have, team lead to make sure all the goals are completed for the company.

HEIGHTS FINANCE CORPORATION 07/2016 TO 10/2018

Contact customers who have applied for loans and/or information regarding loans from the digital lead sources following the companies account management procedures, confirm all the client's personal information such as SSI, address history, work History, asset and debts and lastly do hard pull credit to see credit history and Fico, process and underwrite applications for loan products within the guidelines and limits of the approval authority.

BANK OF AMERICA 09/2011 TO 06/2016

Answer incoming customer calls and help them with their needs or questions about checking or savings accounts, transfers, fraud, travel notes, and other transactions, offer the customer new savings accounts and the option to use the Mobile App explaining all the steps and ways to use mobile banking. also answer incoming calls and make outgoing calls to customers who are overdrawn in their checking and savings account or late for mortgage and loan payments and get a promise to pay or pay during the call to save their bills or stay up to date with each lender.

UNETE INSURANCE LLC 08/2009 TO 07/2011

Welcome new walk-in customer with questions regarding a new or existing policy after that call all customers for remanding of payments of policies and renewal, make endorsements and changes on policies with is taking cars off and putting new cars on their coverage, changes from full cover insurance to liability insurance, taking photos of cars depending on their coverage or company of insurance. Insurance Agent in Spanish and English.

VILLA DEL PALMAR SPA AND RESORT 02/2006 TO 07/2009

Welcome new tourists and proceed with giving them a tour of the entire hotel showing room, spa, gym,

beaches and other amenities from the resort or other resorts around the city, also closing the time share

with the customers providing monthly and annual payment details depending on the budget of each client

and ways of traveling. and making the deals depend on the customer’s needs or vision. Sales Associate in

Spanish and English.

Skills

Communication in Spanish and English - Customer Service - Marketing - Sales - Call center – Collections -Banking - Consumer Loans.

Education

COLEGIO SAN JUAN BOSCO CALI - COLOMBIA

Graduate in Computer Skills on 06/1999

Licenses

South Carolina Line of Credit Insurance

REFERENCIES

Unete Insurance

Marjory Álvarez 864-***-**** – 864-***-****

Cleva North America

Alan Duque 864-***-****

Villa del Palmar Spa & Resorts

Junior González (322-***-****