Alice Maria Orman

Contact Information: **** North Davis Highway Apt 193

Email: ad1vn5@r.postjobfree.com or call at 850-***-****.

Summary: Experienced in the Medical Office functions both front and back end for over 30 years. I have experience in Scheduling of patients in the office and surgical schedules. I have successfully worked in the billing end of the office filing and verifying insurance claims with follow up on those claims if needed, I have experience in Medical Assisting in both Orthopaedics and General Surgery. I executed the position of Office Manager as well, providing adequate staffing for the office, training of new employees, inputting charges and coding. Maintaining a budget for the office. I also have extensive knowledge in NextGen Electronic Health records both on the Practice Management side as well as the EHR side. I am positive that with the above experience, I would be an asset to your company.

Work Experience

Pt Access

R1

Pensacola Fl July 2019-October 2023

•Patient Financial Counselor- Assist patient's non funded with options such as applying for Medicaid or Disability. Completing and filing applications to appropriate government agency for the patient.

•Team Lead for Patient Access in the Emergency Department- manage a staff of 6, manage the schedule for employees and make assignments daily within the Emergency Department. Train employees and access employees abilities to register patients to be seen in the Emergency Department following hospital guidelines and protocols.

•Work daily reports of self pay patients, updating demographics and reaching out to them for payment prior to procedure, according to policy,

•Work daily cosmetic patients to update demographics and obtaining payment for procedure for facility fee.

•Performing estimates for patients with CPT code as to what their coshare will be with and without insurance. Locating the appropriate procedure code when not provided for procedure estimate and looking at their insurance plan on line finding eligibility, deductible and Copays.

Portal Deployment Specialist

Intelichart-Fort Mill SC May 2017-May 2019

•Performed and trained multiple clinics in configuration and set up of Practice Portal and Notify Appointment Reminder system.

•Executed Trouble shooting issues arising during configuration build or Go Live Implementaton.

•Provided ongoing support during the implementation process.

•Managed quality formulation of training documents and materials to supplement the in classroom experience.

•Follow up with client emails, calls, and trainings promptly and accurately.

Senior Implementation Specialists

Care Partners Technologies- Jacksonville Fl July 2013-May 2017

Integrated Healthcare Solutions-Fort Mill SC – Feb 2010-June 2012

•Provided expert Analysis and recommendations for clinical workflow adaptations to the Electronic Health Record from the paper record charting.

•Provided Trouble shooting for upgrades prior to placement in production environment.

•Executed expert classroom training of clinical staff and Physicians during the initial implementation of Next Gen

•Provide ongoing support and training, as well as, implementation of system upgrades and template changes.

•Perform chart audits, data collection, and analysis for quality improvement.

•Act as a Liaison between the clinical staff and the EHR/IT department.

•Formulated workflow for clinical staff to ensure that all Meaningful Use measures were captured during documentation.

•Formulation of Training materials and training scenarios to supplement the hands-on training in the classroom or webinar.

•Built and completed Template defaults for the EHR for more efficient charting by providers.

•Built and completed Diagnosis order sets and medication favorites list for providers

•Comprehensive workflow analysis utilized to customize training sessions tailored to individual client/specialty needs in regards to the specific client/specialty practice workflow and procedures.

•Effectively educate and guide super users and end users on software configuration functionality to ensure proper utilization of Next Gen Software and ancillary departments.

•Impeccable follow up with client calls, emails and training.

•Ability to mentor both Level 1 and 2 trainers.

Junior Analyst

ECG Management Consultants-Dallas Texas- June 2012-July 2013

•EHR database build based on information obtained from client.

•Electronic Health Record training and support for Next Gen software in various specialties of ambulatory physician practices.

•Comprehensive workflow analysis utilized to customize training sessions tailored to individual client/specialty needs.

•Follow up with client calls, emails and trainings.

•Development of custom training documents to meet client a specialty specific needs, as well as, internal company utilization.

•Work closely with newly implemented practices., monitoring satisfaction level of client with EHR usage. Conduct post go live training. Ultimately, conduct a final post go live audit and prepare practice to be turned over to support.

•Development of custom training documents to meet specific client/specialty need.

•Recommendations for product enhancements-based on expertise and software utilization with real world clinical experience.

•Identify opportunities to improve training procedures and materials.

Office Manager/Special Projects Coordinator

Tidewater Multispecialty Physicians Group-Newport News VA -Aug 2001 – Feb 2010

•Managed Schedule staffing according to office needs

•Evaluate staff as needed and provide areas of training and guidance improvement goals.

•Input daily charges of the office with payments and also code and input surgery for three surgeons

•Run monthly AR reports and work billing discrepancies and work self pay billing and collections.

•Instituted a deposit policy for all copay and co insurances for all elective surgeries.

•Maintained an office budget.

•Able to implement new practices.

•Act as a Liaison between Physicians, Office Managers to the Director of Operations.

Education/ Certifications

•Medical Assistant

•Certified Medical Office Manager

•Certified Professional Coder

•NextGen Certified Professional

Contact this candidate