Customer Service Agent

Crystal Ferguson

*****************@*****.***

513-***-****

Cincinnati, Ohio 45223

Empathetic worker with a sensitive and compassionate approach to cultivating, trusting, stimulating, and varied lifestyles for customer’s. SKILLS

Persuasive Speaking

Critical Thinking

Patience

Empathy

Time Management

Problem Solving

EXPERIENCE

Customer Service Agent (Remote)

July 2022 - March 2023

Dish Satellite

Englewood, Colorado 80112

Improved customer satisfaction by 12% in three months. Received employee of the month certificate. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints. Certified Nursing Assistant

November 2015 - January 2022

Select Specialty Hospital

Cincinnati, Ohio 45219

Trained new hires, received employee of the month certificate, promoted to Senior CNA. Assisted patients with various day-to-day activities within the hospital while working under the direction of the nurse in charge.

Independent Provider (Contract)

February 2011 - November 2015

Ohio Department of Medicaid

Columbus, Ohio 43215

Ensured the health, safety, and welfare of the individuals facing development disabilities. Provided services as needed, treating individuals with compassion, dignity, and respect at all times. EDUCATION

Western Hills High School - High school Diploma