Selena Foster

ad1vlu@r.postjobfree.com 918-***-**** Sallisaw, OK

Summary

Customer Support Specialist with 9 years of experience, including roles in customer service and market research. Proven ability in managing intricate customer issues, establishing support tickets, and utilizing CRM tools for efficient problem-solving. Strong technical skills demonstrated through successful troubleshooting and resolution of payment and order disputes. Seeking a role as a Customer Support Specialist. Work Experience

GDCC

Market Research Interviewer REMOTE Oct 2023

• Conducted comprehensive market research interviews at GDCC, utilizing expert communication skills to gather valuable data, analyze consumer behavior, and contribute to the development of effective marketing strategies. Solutran Inc/ROI

Customer Service Specialist II Remote May 2023 - Sep 2023

• Successfully managed and resolved intricate customer issues, resulting in sustained customer satisfaction.

• Assisted in troubleshooting, establishing support tickets to enhance the efficiency of the problem-solving process. Customer Service Representative Remote Dec 2022 - May 2023

• Enhanced client comprehension and application of product offerings through thorough and engaging education.

• Offered a broad range of customer support, adeptly handling inquiries and efficiently implementing necessary changes.

• Oversaw technical support and adeptly resolved payment and order disputes, prioritizing and achieving customer satisfaction.

• Maintained in-depth knowledge of customer accounts, utilizing CRM tools with diligence and efficiency. Razorback Cab and Courier

Driver Fort Smith, AR Oct 2014 - Apr 2022

• Ensured passenger safety by assisting with entry, exit, and secure luggage stowing, minimizing potential damage.

• Upheld utmost professionalism and discretion when handling high-value clientele.

• Achieved regular safety objectives by adapting to varied road and traffic scenarios, managing load balance, and avoiding risky driving practices.

• Coordinated with dispatch for updates on upcoming appointments and to relay current location status. Aspen Hotel & Suites

Receptionist Fort Smith, AR Jun 2013 - Oct 2014

• Streamlined operational processes by managing office space, handling weekly schedules, and ensuring accurate record-keeping of key administrative elements such as travel reports and credit card usage.

• Enhanced client relationships and facilitated interdepartmental coordination by serving as a primary contact point, scheduling appointments, and arranging comprehensive travel accommodations for staff and visitors. Education

PDH Academy

Certificate in Real Estate Oklahoma City, OK Sep 2022 Purdue University Global

semester in Business Management Des Moines, IA Jun 2016 Adult Education Center

GED Fort Smith, AR Dec 2012

Skills

Writing Skills, Office Management, Customer Service, Communication Skills, Hospitality, Office Experience, Computer Skills, Typing, Computer Literacy, Data Entry, Time Management, Phone Etiquette, Clerical Experience, Organizational Skills, Research, Technical Support, Microsoft Excel, Microsoft Outlook, CRM Software, Customer Support, Problem-Solving, Technical Skills, Communication

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