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Customer Service Life Insurance

Location:
Plano, TX
Salary:
$30
Posted:
December 11, 2023

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Resume:

Kabiona Lukaba Jr.

Plano, TX *****

Recruiter’s Summary:

Kabiona has excellent experience in picking and packaging products and materials.

Packed various items to be shipped to various companies.

Prepares packages for delivery using scanners, handheld printers, and packing materials.

Maintain organized stocked shelves within my area.

Responsible for printing shipping labels, correctly palletizing orders and then helping load pallets onto loading dock.

As customers arrived to deliver or receive material, managed the shipping/receiving paperwork, and instructed which loading dock the trucks needed to go to.

Education:

Life Insurance License, Dallas, TX 2021

Life, health, accident, and HMO insurance

Companion Training School Dallas, TX 2019

Certified Nurse Assistant course

Kigali Independent University Kigali, Rwanda 1998

Completed several courses for economics.

ISECOF/Bukavu Bukavu, DRC 1993

Associate degree in business and finances

Professional Experience:

Life Insurance Agent, Lewisville, TX Aug 2022 – Present

Provide advice to clients and recommend insurance products.

Provide intermediary services between insurance companies and clients.

Provide good customer service to maintain and retain clients.

Expand customer base.

Interview prospective clients to gather data about them.

Sell life policies that payout on death.

Sell annuities that pay an income at retirement.

Analyze the client’s current portfolios and make recommendations.

Assist clients during the claims process.

Maintain electronic and paper records.

VSO, Lewisville, Texas Mar 2022 – Aug 2022

Lab Technician

Prepared lenses including lens coating. Met deadlines set in place for orders. Prioritized work based on importance and executing them.

Perform quality control tests in the lab as well as on-site when necessary.

Assist with testing and calibrating lab equipment in preparation for specific tasks.

Perform quality control tests on ingredients, completed products and products samples.

Prepare samples prior to shipping them to customers.

Follow all company policies and procedures to ensure product integrity and quality control.

Analyze retrieved data and prepare reports for laboratory management.

Recognize and report any food safety issues.

Craftheinz, - Garland, Texas Jul 2021 – Sep 2021

Production Operator

Computerized data in industrial computers and utilized of production machines while maintaining a sanitary work environment.

Machine operation experience

Knowledge of production procedures

Experience with measurement tools

Able to read schematics.

Physical strength and stamina

North Garland Swahili Garland, Texas Mar 2020 – Jun 2021

Accountant

Posted customer payments by recording checks. Reviewed all invoices for appropriate documentation and approval prior to payment. Prioritized invoices according to cash discount potential and payment terms.

Manage all accounting transactions.

Prepare budget forecasts.

Publish financial statements in time.

Handle monthly, quarterly, and annual closings.

Reconcile accounts payable and receivable.

Ensure timely bank payments.

Compute taxes and prepare tax returns.

Manage balance sheets and profit/loss statements.

Assurant -Lewisville, Texas Apri2020 – Oct 2020

Warehouse Associate

Upgraded phones, routers, and boosters.

Maintained inventory count. Dealt with dispatching, all while building a relationship with other colleagues.

Scanned and ticketed various merchandise and any other duty required by management.

Process, package, and ship orders accurately

Organize stocks and maintain inventory.

Inspect products for defects and damage.

Examine ingoing and outgoing shipments.

Organize warehouse space.

Ross Stores, Dallas, Texas Sep 2019 – Apr 2020

Customer Service Specialist

Customer service utilized to assist customers with needs regarding purchases. Protection of equipment and merchandise.

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

Immediately escalating serious complaints or issues that you are not equipped to deal with.

Liaising with colleagues or managers to find the best solutions to customers’ issues.

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Maintaining a polite, helpful, and professional manner always.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

Amazon -Dallas, Texas Jul 2019 – Sep 2019

Warehouse Associate

Scanned different goods, ticketed, and palletized them. Maintaining organized workspace while meeting specific deadlines.

Tag and label merchandise

Label and stockpile merchandise according to size, shape, and type.

Box, wrap and pack merchandise in accordance with relevant procedures and standards.

Prepare all orders for shipment.

Record and manage all impaired or damaged merchandise items.

Operate adequate merchandise management tools (for example, forklift)

Labodega -Dallas, Texas Sep 2018 – Mar 2019

Auditor

Maintained quantity and quality of goods prior to being loaded. Also, palletized goods.

Identifying if and where processes are not working as they should and advising on changes to be made.

Preparing reports, commentaries, and financial statements

Liaising with managerial staff and presenting findings and recommendations

Ensuring procedures, policies, legislation, and regulations are correctly followed and complied with

ABM Dallas, Texas Dec 2017 – Sep 2018

Cashier

Scanned and computerized each income transaction. Generated a daily report of cash and checks on a report to maintain and balance the drawer.

Perform basic math functions to collect payments and make changes.

Operate registers, scanners, scales, and credit card/debit card terminals.

Memorize product locations throughout the store and be able to direct customers or make suggestions.

Handle exchanges and refunds in a quick, efficient manner

Collect payments and bag purchases for customers.

Maintain accurate cash drawer.

Take a tally of the funds in the cash register when required during a shift and produce transaction.

Flagship Dallas, Texas Apr 2017 – Dec 2017

Janitor

Cleaned floors, bathrooms, and jet bridge at DFW airport.

Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

Perform and document routine inspection and maintenance activities.

Carry out heavy cleansing tasks and special projects.

Notify management of occurring deficiencies or needs for repairs.

Adjust and minor repairs.

Stock and maintain supply rooms.

Cooperate with the rest of the staff.

Dallas, Texas March 2017

Warehouse Associate

Scanned and ticketed various merchandise and any other duty required by management.

Process, package, and ship orders accurately

Organize stocks and maintain inventory.

Inspect products for defects and damage.

Examine ingoing and outgoing shipments.

Organize warehouse space.

Receive, unload and place incoming inventory items appropriately.

Check, verify and fill customer invoices.

Abide by all company safety and hygiene regulations.

Contribute ideas on ways to improve or optimize warehousing procedures.

Keep the warehouse clean and organized daily.

TurboChef Carrolltion, Texas Oct 2016 - Feb 2017

Assembler and Machine Operator

Assembled and maintained quality control of ovens.

Utilized multitasking to complete tasks set in place. Worked to maintain efficiency.

Uses hand tools or machines to assemble parts.

Conducts quality control checks.

Cleans and maintains work area and equipment, including tools.

Prepares work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials.

DPMER/SK Bukavu, Sud-Kivu/D.RCongo November 2012-October 2016-

Administration and Finance Specialist

Maintained budget control, managed payroll, and supervised while controlling bookkeeping activities (cash, bank account, bank reconciliation, etc.).

Communicated with account receivable units of vendor companies and address discrepant invoices based on nature and type of discrepancy.

Established a financial dashboard and financial statements (balance sheets, profit and loss account, amortization chart). Costing, inventory, and generated general ledgers. Procurement was also included in this role.

Ascoma Rwanda Kigali, Rwanda Mar 2006 – Jul 2011

Administration and Finances Lead

Received and responded to all administrative correspondences.

Verified and approved data entries of all account information in the computer system. Bookkeeping activities (cash and bank accounts), bank reconciliation, costing, and inventory.

Communication to companies necessary to discuss discrepancies and organized them based on importance. Established financial and commercial dashboards.

Procurement and budget control.

Sakirwa/Merez/Promasidor Kigali, Rwanda Jan 2000 – Feb 2006

Accountant

In charge of payable/receivable and costing accounts.

Categorized local and foreign invoice data with the aim of potential issues for investigation and correction.

Data entries into SAGE Software. Maintained inventory and generated general ledgers.

Also established financial statements and procurement.



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