Beatrice R. Jones

Home: *** ******* *** ********, ** 60104 312-***-**** ad1vlq@r.postjobfree.com

Objective: Over the past 11 years of working at Pivotal Home Solutions I have gained valuable experience. I have a proven record of organization and accountability and the desire to continuously improve evidenced by my involvement in several organizations and extensive work history.

SKILLS AND ABILITIES:

Gained valuable real estate experience (cold calling, marketing, researching markets, consulting clients, and helped create email notification program) working in a part-time role in the real estate profession

Experience working with various computer software programs including MS Word, Excel, and PowerPoint

Possess strong interpersonal and relationship building skills gained through employment customer service roles, classroom team projects, and co-curricular activities and volunteer experiences

EDUCATION

Eureka College, Eureka, IL May 2008

Bachelor of Science Degree

Business Administration and minor in Communication

SALES, CUSTOMER SERVICE EXPERIENCE AND PROCUREMENT

AMERICAN WATER PIVOTAL HOME SOLUTIONS

Sales, Claims, and Customer Service Representative, Naperville, IL December 2008—September 2021

Handle escalations promptly researching and responding to customer issues by taking daily calls from customers for several companies under the Pivotal Home Solutions umbrella

Competitively present and sold company’s products and services to both current and potential new customers along with mastering customer retention

Establish relationships with potential clients and maintain relationships with current clients in order to garner success for the company

Assisted several software developers develop new systems to better

assist representatives handle the daily chores of their positions

Trained account representatives on how to properly handle

customer issues and how to successfully navigate through multiple

systems.

Procurement, Naperville, IL

Lead and performed Vendor sourcing, Vendor selection, Vendor qualification, Vendor development/continuous improvement, …etc

Assisted in the development of program materials and procedures

Actively used continuous improvement tools to improve quality, delivery and customer satisfaction

Developed knowledge of processes and tools, alongside best practices in Procurement

Worked with, managing & developing existing & new suppliers

Assisted management in resolving problems concerning over shipments, shortages and engineering changes

Assisted with new product launch by working with suppliers to ensure that key milestones are achieved

REAL ESTATE SALES AND MARKETING COORDINATOR EXPERIENCE

Assistant (Part-time), Prudential Preferred Properties, Chicago, IL June 2003- August 2007

Systemize and maintain filing system, manage complex scheduling calendar, and oversee office supply inventory

Set up meetings and travel arrangements and other administrative duties as needed

Create correspondence for clientele and other professional staff members communicating contract details and internal memorandums

Greet and provide general assistance for internal and external customers

Organize all tasks related to open house set-up and participated in showings and the closing procedures

Present projects to potential clients

ADDITIONAL WORK EXPERIENCE

Ticket Agent (Temp), AirServ, Chicago, IL June 2006- August 2006

Checked and analyzed airline tickets of passengers to ensure security regulates were met

Resolved customer issues and problems and provided general information

Camp Leader (Summer Position), St. Anthony’s Hug-a-Child, Chicago, IL June 2000-August 2005

Provided leadership and supervision of camp residents

Collaborated with other staff members to create daily assignments and developmental programs

Reinforced teamwork among campers by implementing effective communication strategies

Hostess, Melvin B’s Restaurant (Summer/Breaks), Chicago, IL June 2006-2008

Managed customer payments and provide customer service as wait staff and hostess

Provided training for new employees and manage scheduling calendar

Worked directly with customers to provide excellent administrative and event support

SERVICE & CO-CURRICULAR ACTIVITIES

P.R.O.M. (Providing Resourceful Opportunities and Movements) Pivotal Home Solutions – Treasurer (2010-Present) The Organization promotes diversity and inclusion by making everyone aware of unconscious biases, building awareness, communicating the importance of managing biases, offering diversity and inclusions training, and being a resource for helping employees who feel they’re being discriminated against.

St. Anthony’s Willing Worker Temple’s Youth Outreach – Vice President (2012-Present) The non-profit organization partnered with at risk youth and their families to help the youth discover and reach their full potential by promoting their strengths and abilities by providing community-based services that empower and enrich each of them to face life’s challenges with confidence, competence and dignity. The organization also raised funds for scholarships.

REFERENCES

Cheree Daniels –708-***-****

Dorothy Walton—312-***-****

Elaine Shaw—773-***-****

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