Operations Manager General

NICK BUCKINGHAM

Murray, KY ***** 270-***-**** *****************@*****.***

Operations manager with over twenty years of professional experience. Oversight of budgeting, reporting and auditing. Forward-thinking and focused on supporting cross-functional teams to increase daily/annual sales, productivity and customer satisfaction.

Experienced operations manager

Excellent organizational skills

Hands on leadership experience

Stellar communication skills

Great decision making skills (problem solving)

Strong attention to detail

Adept to budgeting and financial management

Ability to complete goals and projects to suit the needs of any business operations (time

management)

Business Owner/Operator, 03/2017 - 02/2023

DKS Foods Of Murray, LLC – Murray, KY

Oversaw end-to-end business processes to maintain proficiency and profitability. Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Chef/Manager of Dining Services, 07/2012 - 07/2017 Murray State University – Murray, KY

General management of Winslow Residential Dining Hall Performed using annual budgets and sales of over $6 million per year Oversight of 200+ employees with the help of assistant manager team Retail management: convenience store, food truck, pizza delivery service and coffee shop Vendor management

Project management: implementing new programs to increase annual revenue Award winning menu creation for several concepts

Instituted positive atmosphere for staff through effective communication, training and skill development Daily, hands on staff management and resources assistant PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

General Manager of Operations, 05/2008 - 03/2012

Paris Country Club – Paris, TN

Management/Oversight of daily operations: Clubhouse, golf course, pool/tennis amenities Oversight of all finances and budgets

Vendor management

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets. Trained, coached and mentored staff to support smooth adoption of new programs General Manager, 10/2003 - 02/2008

The Flying Saucer Draught Emporium – Nashville, TN Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Associate of Arts: Restaurant And Culinary Management, 08/2003 Sullivan University - Louisville, KY

Bachelor of Science: Journalism, 05/2001

Murray State University - Murray, KY

EDUCATION

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