Human Resources Customer Service

Tania Pineda

***** ** **. ********, ******* TB* *Y2

*****.*.*****@*****.*** 780-***-****

Dicember 11, 2023

Attention: Dear Human Resources Team

BUILD RITE HOMES LTD

Edmonton, AB

Re: Human Resources Officer

It is with great interest and excitement that I’m applying for the Human Resources Officer position. I am highly motivated, collaborative, and passionate about connecting people to jobs. I have the ability to effectively manage multiple tasks and deadlines. I have excellent communication skills, both written and verbal. I have high level of professionalism, confidentiality and discretion with sensitive information. I have Bachelor degree in business administration majoring in Human Resources and a cumulative experience in Human Resources, administration and customer services. I feel fully confident in my ability to use my knowledge and expertise to provide effective advice to managers and applicants.

In previous administration positions, I used different type of programs to apply data and technology. I analysed information in a fast paced environment and advised employees in the use of policies and services.

In recruiting jobs, I contributed to the creation of effective recruiting and training programs making them 50% more effective. I oriented, coached and supported new employees to the organization. I also contributed to resume screening and interviewing process. I oversaw and managed team members to ensure team’s objectives and goals were being carried out to ensure the highest quality of work. I also developed service procedures, policies and standards and train staff to deliver a high quality of customer service. I was in charge of preparing and tracking employees’ documentation, sales commission agreements and buyers document packages. I solved customers’ issues. I created new strategies to solve problems with a win to win solution. I am a strong communicator with the ability to build excellent relationships with customers and peers.

My education, professional experience, and passion for excellence, will allow me to contribute significantly to the BUILD RITE HOMES LTD’s team. Thank you for your time and consideration, and please do not hesitate to contact me if you have any questions. I look forward to speaking with you soon.

Sincerely,

Tania Pineda

HUMAN RESOURCES OFFICER

Skilled Human Resource Coordinator with a bachelor’s degree in Business Administration majoring in Human Resources. Expert in all aspects of Human Resources and office administration; organization of filing systems; use of electronic office equipment; handling multi-line phone systems; recruiting; data entry; and scheduling interviews. Communication skills demonstrated through strong written and verbal communication; client relations; customer service skills and the ability to produce detailed reports, correspondence, and other documents.

Proven record of success by increasing efficiency and reducing expenses. Additional skill in collaborating with management to determine needs. Strong interpersonal skills; interface effectively with coworkers, management, clients, and customers. Accustomed to fast-paced and high-pressure environments; demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service.

CORE STRENGTHS

Executive Office Management

Confidential Correspondence & Data Entry

Time Management & Prioritization

Schedule Coordination & Maintenance

Process & Performance Improvement

Customer Service & Relationship Management

Diversity & Equity in the Workplace

Organizational Behavior & Human Resources

Business Communication, Law & Statistics

Organization & Leadership

Prioritize & Execute Tasks in High-Pressure Situations

Work Effectively in Team-Oriented, Collaborative Environments

Microsoft Office Proficiency and Google Applications

Bamboo HR, SmartRecruiters and Share Points

EDUCATION CERTIFICATION

Bachelor’s degree in business administration 01/ 2013 - 12/ 2016

NAIT – Edmonton, AB

Student Leadership Award of Distinction Certification 09/ 2014 - 04/ 2015

NAIT – Edmonton, AB

PROFESSIONAL EXPERIENCE

HR Note Group, Vancouver, BC

Human Resources Coordinator 04/ 2018- Present

Design and implement recruiting strategies, making them 50% more efficient than before

Spearheaded the onboarding process of new hires, reducing onboarding time by 25%

Full recruitment cycle using SmartRecruiters: crating job posting, resume screening, interviewing and reference check

Analyze and update Employment Standards, H.R. principles, and the organization’s policies

Collect and manage employee data, handling confidential and sensitive matters

Provide guidance to prospective employees or customers on selecting the best fit based on interests, values, goals and aptitudes, aligned with the organization

Coach and mentor teams members to an increase in employee learning and development which received 100% employee satisfaction

ITC Staffing, Toronto, ON

Human Resources Administrator 11/ 2015 – 01/ 2018

Responsible for managing the recruiting process, database, networking, and customers list

Attained employee of the month twice in a row, owing to exceptional contribution to the HR department

Job Postings, Scheduling interviews using Teams, or Google Docs

Implemented customer service training for new employees, covering three more offices

Collaborated with recruiters to complete a diverse set of HR activities as they relate to the full employee life cycle

Managed client expectations by providing clear and effective communication and updates in a timely manner

Maintain up-to-date employee files, provide regular reporting and attend all meeting

Canadian Armed Forces, HMCS Nonsuch, Edmonton AB

Supervisor 05/ 2000 – 10/ 2015

Recruiting and creating effective training programs and support

Providing mentoring and coaching for employees who want to advance in their career

Providing HR leadership during periods of rapid growth

Representing the military at public relations events, marketing campaigns, and publicity

Managing office duties, developing strategies to attract new recruits

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VOLUNTEER EXPERIENCE

Alberta Avenue Community/Variable duties 06/ 2018-04/ 2022

SKY club/Tutoring Students 09/ 2017-06/ 2018

Career Fair/tickets sales and open house at NAIT 09/2014-04/ 2015

Identify current and prospective staffing requirements, Prepare and post notices and advertisements,

Advise job applicants on employment requirements and terms and conditions of employment,

Review candidate inventories, Contact potential applicants to arrange interviews,

Notify applicants of results of selection process and prepare job offers,

Advise managers and employees on staffing policies and procedures,

Organize and administer staff consultation and grievance procedures,

Determine eligibility to entitlements and arrange staff training,

Provide information or services such as employee assistance, counselling and recognition

Programs Additional information Work conditions and physical capabilities

Fast-paced environment, Work under pressure, tight deadlines,

Repetitive tasks, Attention to detail Personal suitability

Accurate, Excellent oral communication, Excellent written communication,

Flexibility, Organized, Reliability, Team player

Contact this candidate